Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,240 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,240 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 18th October 2025

Anonymous

Water Butts Direct 5 star review on 5th September 2025

Ben

Water Butts Direct 5 star review on 4th September 2025

Alex

Water Butts Direct 5 star review on 2nd September 2025

Paul

Water Butts Direct 5 star review on 24th August 2025

Alex

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like the product and nice that it came as quickly as it did. However, I didn't get any message to tell me that it had been dispatched or when it was being delivered. This is a big deal when you are receiving such a large item and need to be around to receive it. It got delivered totally out of the blue when I wasn't home. So not sure I will buy from again if they can't communicate.”

Helpful Report

“Don't appear to send confirmation of order. Have to rely on courier to provide delivery date. Very slow order processing. Packaging was amateur. Was the delivery on time - don't know because you didn't give a delivery date. How long did the delivery take - if you're asking the time from placing the order = too long”

Helpful Report

“We ordered two butt's, one if which has a small leak in the bottom. We also ordered some water treatment which wasn't delivered. They have told us they will replace but it might might take weeks as there is "a supply chain problem". So only 3 stars I'm afraid.”

Helpful Report

“The piping and drainage was the wrong shape so the person that installed it had to use the old piping, and he couldn’t use the other. It did not inform people of this in your description of the water butt,”

Helpful Report

“The product is great. The delivery was poor. The delivery driver turned up in completely the wrong place and then called me telling me to collect the product ... which wasn't small! Good job I have a big enough vehicle to collect it ....”

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“The water butt base is fine and was delivered promptly. I was surprised to find that it was very dirty.”

Helpful Report

“Too expensive,not even supplied with stand or diverter fittings”

Helpful Report

“Items were delivered without fuss but the butt had a couple of the "lugs" broken off of the lid for some reason. Guess I should have fussed perhaps they will read this and replace , fingers crossed.”

Helpful Report

“Came quickly. Only issue was the tap connection leaking. Only after it had collected quite a bit of rain could i see it dripping. Had to get some PTFE tape and wrap around the thread. Seems ok now. So if you buy one make sure you have some tape just in case, or perhaps stick some on during setup to avoid getting wet later!”

Helpful Report

“W.B.Direct informed me my comments had been passed to the supplier. as i have heard nothing furthe i cannot submit any revisions.”

Helpful Report

“The water butt itself is okay but the tap drips, not where it screws into the barrow, which I had to screw in very tightly ( I didn't have another rubber washer to use) but at the valve; it's not a significant problem though.”

Helpful Report

“Review for: 275L Noblesse Decorative Water Butt - Charcoal Positives Delivery was very quick. The water butt looks solid and should last a long time. Negatives More work to put together than it should be. The supplied tool for drilling the inflow connection broke instantly. The screw holding it to the drill bit became loose and couldn’t be tightened. The supplied tap doesn’t line up (see photo) so you have to either leave it loose or spend a bunch of time making it fit (I think cutting away some of the water butt plastic might solve it) Overall, looks ok. Disappointed about how hard it is to put together”

Helpful Report

Dear customer, We apologise for the problem you faced fitting the tap onto your chosen water butt. Just to let you know, this is a drop-ship item so we do not manufacture or stock this in our warehouse. Please know: we have passed this information to the manufacturer so they can look into this, so it won't happen again. Thank you again for taking the time to leave a review but we do suggest contacting the customer support team via phone or email: (01462 341 161) (cs@gm8group.com) before leaving a review, as it's something we may have been able to give some advice on. Kind regards, Water Butts Direct

“Love the chosen item which fits into our garden great. However the downside was I was not notified of the expected delivery date/time and only by a coincidence was I at our home when it was delivered. In future sort this out!!!”

Helpful Report

Dear customer, Thanks for contacting us. We're glad to hear you love your chosen item! We do apologise for the miscommunication about the delivery date. Please know we have passed this review onto our IT support team, who will look to improve our system to make sure customers get notified on their expected delivery date. If you have any other queries, please contact our customer support team who will assist you with any questions or issues you have --> cs@gm8group.com Kind regards, Water Butts Direct

“The water butt is bigger than I expected. It was scratched on one side. Apart from that, it’s a robust water butt.”

Helpful Report

Good morning, We do state the sizes on our website for all of our water butts. In regards to the scratch on one side, please contact our customer service team at cs@gm8group.com and we would be more than happy to help as we did not receive any email communication from you regarding the matter. Kind regards, Water Butts Direct.

“I only received the water butt freshener a few days ago and I think it probably needs time to work so it is a bit early to ask me for a review!”

Helpful Report

Dear customer, Thank you for contacting us regarding your water butt freshener. Now you have had time to let the product work, we'd politely ask if you could update your review, and tell us how the product is! If there's anything else you need from us, please contact our customer support team who will assist you with any questions or issues you have --> cs@gm8group.com Kind regards, Water Butts Direct

“I bought the Roto350 litre water Butt with base. It does look look quite good being a shade of dark oak and it might pick up some lichens in time. Delivery was very prompt though not left at my house, but postcode covers several houses, all named. The tap feels quite tough but I was a little surprised it was not brass for the price. However time will tell that may prove it works better whatever it looks like. I wished the connection to the drainpipe could have been on the side or in the top. We had to cut a hole in the lid. It is not practical having it in the front and spoils the overall appearance. Also the tap is very low for a big watering can even when on it’s stand because the stand is not very high. Our stand had 10% off price but it did have several inches of daylight at one point where the top joins the sides. We are not sure how it will stand up to the weight of 350litres standing on top of it. So sadly I can only give 3 stars.”

Helpful Report

“Only three stars as base not very sturdy no doubt time will tell if you supports the weight of a filled butt.”

Helpful Report

Dear customer, Thank you for taking the time to leave us a review! If there is still an issue with the water butt not being sturdy. We'd suggest you send a photo to our customer support team, so they can identify your issue and give a solution for you. It may be, that the water butt isn't on a 100% flat surface causing the butt to wobble. Please contact our customer support team who will assist you with any questions or issues you have --> cs@gm8group.com Kind regards, Water Butts Direct

“Bought a hose tail - £6 seems a bit expensive for about 20p worth of plastic and it took over a week to arrive. Only 3/5 stars.”

Helpful Report

“Relatively expensive for a plastic water but. Nice design and wood grain effect. The lid let’s it down as it pools water …. We have had to drill drain holes in the top to prevent the water going stagnant. Domed top would have been better.”

Helpful Report

“I ordered a 100L and a 200L Oak effect butts. 1. the 100L base would not fit together, out by about 0.5cm. I asked a neighbour to check this, and he agreed. However, because of a very slight flexibility, to save me the trauma of having to repack and return this large item, he used brute force to jam it together, which was successful - in the end. The join is therefore wider and more visible than it should be. Perhaps a more rigorous quality control could be instituted before despatch? 2. I was very pleased that the lids fitted tightly and were pegged down securely, to prevent them blowing off or letting mosquitoes lay their eggs in the water. However, the design of the lids, like a treacle tin lid, was such that I inserted them just like a treacle tin lid, in the absence of any instructions to the contrary. This meant that when it rained they filled with rain to a depth of 2.5 and 3.5 cms! A workman eventually thought perhaps they were upside down, and should go on like hats, which I feel sure will be correct when a workman comes to connect them to the downpipes. Could printed instructions on this be added to avoid such confusion?”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,240 reviews