Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,258 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,258 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 6th December 2025

Peter

Water Butts Direct 5 star review on 18th October 2025

Anonymous

Water Butts Direct 5 star review on 5th September 2025

Ben

Water Butts Direct 5 star review on 4th September 2025

Alex

Water Butts Direct 5 star review on 2nd September 2025

Paul

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The 2 water butts and stands are fine but in order that the taps don't leak they have to be screwed in t a position that is nowhere near vertical”

Helpful Report

Hi, We’re happy you are enjoying using your water butts. With regards to your tap leakage – yes taps can leak but you can easily solve this problem by adding PTFE thread tape to the tap thread before screwing back in. This is readily available from any Hardware/DIY Store. Alternatively, you can use an extra washer to back the tap off to land in correct position i.e. so it stands further out the water butt. If you have any problems or require further advice you can give us a call on 01462 341 161 any time. Kind Regards, Water Butts Direct

“Hi I drilled the tap hole using a 25mm drill bit. I fitted the tap but it leaks out the tap hole. I have drained the butt and intend to refit the tap applying gutter mastic this time. Do you have any advice on how to fit the tap to avoid leaks please?”

Helpful Report

Hello, Thanks for getting in touch with us. It looks like what you tried to do is right, the hole required for the tap is 25mm. However, if it is still leaking then it is best to try refit the tap into the hole with some sealant around it. So, refitting it with the gutter mastic around it should resolve the leaking. Hope this helps. Kind regards, Water Butts Direct

Water Butts Direct is rated 4.6 based on 2,258 reviews