Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.54

4.5 Rating 2,427 Reviews

89 %

of reviewers recommend Water Butts Direct

4.5

Based on 2,427 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 16th July 2026

Neil

Water Butts Direct 5 star review on 5th June 2026

Tim Apps

Water Butts Direct 5 star review on 7th March 2026

John

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the hose is as long as in your details say, t is barely long enough to reach the bottom of the butt, let alone a convenient drain (which I don't have.) I'll have to cobble something together”

Helpful Report

“Reasonably priced and as described. It was a couple of weeks before the company dispatched the water butt, and took two emails to Customer Services to get a response with an update. The water butt itself arrived dented, but otherwise in tact and seems fine at the moment.”

Helpful Report

“I don't think the water butt stand was suitable for the smaller water butt I choose, even though it came as a package. It was just too big.”

Helpful Report

“A good water butt, however the 3 piece stand does not suit or fit in with the butt, not a good design & very flimsy. A bit disappointed, to be honest.”

Helpful Report

“I like the slimness of the water butt, I have two, but there are two things which I find very annoying. Firstly the tap provided is not suitable for filling watering cans as water splays everywhere but not in the can, - the tap is too short to fill a can because of the bulging pattern which prevent the can sitting correctly at the front so the tap really needs to be longer. Secondly you cannot get the water from below the tap. I have read your solutions about a hose or pump but you never suggested how to connect the hose of which pump.”

Helpful Report

“Water butt ok but the tap pointed the wrong way up when screwed in. Pointing it the right way meant it leaked. Called up support and they suggested i just tape up the leak, which i did and it stopped. However this isnt the point....it should have been correct from the start. Looks like its a recurring fault and so the manufacturer should sort it.”

Helpful Report

“The threads in water butt itself were no good so had to go and buy a new tap with a nut on the inside to stop it leaking because the tap supplied wouldn't tighten up at a cost of £10 , I have emailed you about it and got no reply.so we won't be using you again thanks.”

Helpful Report

“I ordered a water butt on the 8th May , it did not arrive. I had to enquire with you to find out what had happened to it- no explanation for the delay. Eventually received a message it was out of stock. Now received delivery on 30th of May. Alan Shakespeare.”

Helpful Report

“The water butt and base are fine and after some alertation works ok and is now collectng rain but but delivery was so slow it took a month from placing the oder to arrival”

Helpful Report

“Easy to order new water butt and good quality however wrong colour butt was delivered - has since been replaced by correct colour.”

Helpful Report

“The butt was delivered with the instructions soaking wet and I had to carefully unfold and dry them out. The plastic bung to the planter disappeared down into the butt as I prised it open. Can't get it out as there is no access into the butt. Because of this, the instructions for attaching the divertor to the butt do not make sense, as they do not recognise this lack of access. With this problem, I have not yet taken the risk of installing the diverter to either the butt or the downpipe as I fear that if it does not work as it should, I could have a big problem with overflowing, or having to replace my 2 storey rainwater downpipe. It is much more attractive than my much cheaper, rather ugly, water butt but the diverter on this was easier to install and it was easier to check that the levels required for the system to work properly were correctly balanced.”

Helpful Report

“Good sales team response and product but website cumbersome”

Helpful Report

“No barrels received yet !! Please advise when the goods will arrive.”

Helpful Report

“I can’t rate you as the butts have still not been delivered. Evri just keep’s messaging it’s delayed”

Helpful Report

“Very slow delivery. Ordered 10 days ago, not arrived yet. Can't rate the product yet.”

Helpful Report

“The drill bit was slightly to small so the rubber piece didn't fit well. The instructions were very vague and 90% in French and German. It hasn't rained yet so not sure if the rubber piece will work due to not fitting right.”

Helpful Report

“The water butt was delivered as promised and is generally good in quality. The one issue I had was with the tap. It would not screw on vertically. Despite putting a lot of pressure on it, it was nearly a quarter turn short of vertical. The result was the tap is virtually on its side. However it works well enough. A pity that the thread was not given more thought so that it works properly.”

Helpful Report

“Water butt took 9 days to be delivered which caused a great deal of inconvenience. Would have appreciated letting the customer know when delivery is a problem.”

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“Should have been delivered last week after chasing for a delivery date. Been with the courier now for six days and still waiting delivery.”

Helpful Report

hi David could you please email your order number through to cs@gm8group.com and we'll investigate this for you kind regards Stephen @ Water Butts Direct

“Waterbutt has arrived and need to install now . Many thanks”

Helpful Report

hi David please contact us at cs@gm8group.com and we'll be more than happy to look into this for you kind regards Stephen @ Water Butts Direct

Water Butts Direct is rated 4.5 based on 2,427 reviews