Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Water Butts Direct Reviews

4.6 Rating 1,752 Reviews

91 %

of reviewers recommend Water Butts Direct

Company Reviews

Product Reviews

4.6

Based on 1,752 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

01462341161

Email:

cs@gm8group.com

Location:

54 Wilbury WayHitchin SG4 0TP, ,,
54 Wilbury WayHitchin SG4 0TP, ,
Hitchin
SG4 0TP

Write Your review

Tell us how Water Butts Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Water Butts Direct 5 star review on 9th April 2024

Water Butts Direct 5 star review on 5th April 2024

Water Butts Direct 5 star review on 24th March 2024

Water Butts Direct 5 star review on 27th February 2024

Water Butts Direct 5 star review on 1st December 2023

Heather Laird-Ruocco

Water Butts Direct 5 star review on 26th September 2023

Water Butts Direct 5 star review on 21st September 2023

71

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is great. The delivery was poor. The delivery driver turned up in completely the wrong place and then called me telling me to collect the product ... which wasn't small! Good job I have a big enough vehicle to collect it ....”

“The water butt base is fine and was delivered promptly. I was surprised to find that it was very dirty.”

“Too expensive,not even supplied with stand or diverter fittings”

“Items were delivered without fuss but the butt had a couple of the "lugs" broken off of the lid for some reason. Guess I should have fussed perhaps they will read this and replace , fingers crossed.”

“Came quickly. Only issue was the tap connection leaking. Only after it had collected quite a bit of rain could i see it dripping. Had to get some PTFE tape and wrap around the thread. Seems ok now. So if you buy one make sure you have some tape just in case, or perhaps stick some on during setup to avoid getting wet later!”

“W.B.Direct informed me my comments had been passed to the supplier. as i have heard nothing furthe i cannot submit any revisions.”

“The water butt itself is okay but the tap drips, not where it screws into the barrow, which I had to screw in very tightly ( I didn't have another rubber washer to use) but at the valve; it's not a significant problem though.”

“Review for: 275L Noblesse Decorative Water Butt - Charcoal Positives Delivery was very quick. The water butt looks solid and should last a long time. Negatives More work to put together than it should be. The supplied tool for drilling the inflow connection broke instantly. The screw holding it to the drill bit became loose and couldn’t be tightened. The supplied tap doesn’t line up (see photo) so you have to either leave it loose or spend a bunch of time making it fit (I think cutting away some of the water butt plastic might solve it) Overall, looks ok. Disappointed about how hard it is to put together”

Dear customer, We apologise for the problem you faced fitting the tap onto your chosen water butt. Just to let you know, this is a drop-ship item so we do not manufacture or stock this in our warehouse. Please know: we have passed this information to the manufacturer so they can look into this, so it won't happen again. Thank you again for taking the time to leave a review but we do suggest contacting the customer support team via phone or email: (01462 341 161) (cs@gm8group.com) before leaving a review, as it's something we may have been able to give some advice on. Kind regards, Water Butts Direct

“Love the chosen item which fits into our garden great. However the downside was I was not notified of the expected delivery date/time and only by a coincidence was I at our home when it was delivered. In future sort this out!!!”

Dear customer, Thanks for contacting us. We're glad to hear you love your chosen item! We do apologise for the miscommunication about the delivery date. Please know we have passed this review onto our IT support team, who will look to improve our system to make sure customers get notified on their expected delivery date. If you have any other queries, please contact our customer support team who will assist you with any questions or issues you have --> cs@gm8group.com Kind regards, Water Butts Direct

“The water butt is bigger than I expected. It was scratched on one side. Apart from that, it’s a robust water butt.”

Good morning, We do state the sizes on our website for all of our water butts. In regards to the scratch on one side, please contact our customer service team at cs@gm8group.com and we would be more than happy to help as we did not receive any email communication from you regarding the matter. Kind regards, Water Butts Direct.

“I only received the water butt freshener a few days ago and I think it probably needs time to work so it is a bit early to ask me for a review!”

Dear customer, Thank you for contacting us regarding your water butt freshener. Now you have had time to let the product work, we'd politely ask if you could update your review, and tell us how the product is! If there's anything else you need from us, please contact our customer support team who will assist you with any questions or issues you have --> cs@gm8group.com Kind regards, Water Butts Direct

“I bought the Roto350 litre water Butt with base. It does look look quite good being a shade of dark oak and it might pick up some lichens in time. Delivery was very prompt though not left at my house, but postcode covers several houses, all named. The tap feels quite tough but I was a little surprised it was not brass for the price. However time will tell that may prove it works better whatever it looks like. I wished the connection to the drainpipe could have been on the side or in the top. We had to cut a hole in the lid. It is not practical having it in the front and spoils the overall appearance. Also the tap is very low for a big watering can even when on it’s stand because the stand is not very high. Our stand had 10% off price but it did have several inches of daylight at one point where the top joins the sides. We are not sure how it will stand up to the weight of 350litres standing on top of it. So sadly I can only give 3 stars.”

“Only three stars as base not very sturdy no doubt time will tell if you supports the weight of a filled butt.”

Dear customer, Thank you for taking the time to leave us a review! If there is still an issue with the water butt not being sturdy. We'd suggest you send a photo to our customer support team, so they can identify your issue and give a solution for you. It may be, that the water butt isn't on a 100% flat surface causing the butt to wobble. Please contact our customer support team who will assist you with any questions or issues you have --> cs@gm8group.com Kind regards, Water Butts Direct

“Bought a hose tail - £6 seems a bit expensive for about 20p worth of plastic and it took over a week to arrive. Only 3/5 stars.”

“Relatively expensive for a plastic water but. Nice design and wood grain effect. The lid let’s it down as it pools water …. We have had to drill drain holes in the top to prevent the water going stagnant. Domed top would have been better.”

“I ordered a 100L and a 200L Oak effect butts. 1. the 100L base would not fit together, out by about 0.5cm. I asked a neighbour to check this, and he agreed. However, because of a very slight flexibility, to save me the trauma of having to repack and return this large item, he used brute force to jam it together, which was successful - in the end. The join is therefore wider and more visible than it should be. Perhaps a more rigorous quality control could be instituted before despatch? 2. I was very pleased that the lids fitted tightly and were pegged down securely, to prevent them blowing off or letting mosquitoes lay their eggs in the water. However, the design of the lids, like a treacle tin lid, was such that I inserted them just like a treacle tin lid, in the absence of any instructions to the contrary. This meant that when it rained they filled with rain to a depth of 2.5 and 3.5 cms! A workman eventually thought perhaps they were upside down, and should go on like hats, which I feel sure will be correct when a workman comes to connect them to the downpipes. Could printed instructions on this be added to avoid such confusion?”

“The following critical comments (see below) were submitted to the company in advance in the expectation that it would generate some form of positive response...still waiting. The comment re the PTFE tape was dismissed and misunderstood as I was referring to the instructions issued by Water Butts Direct (not one issued by manufacturer of the tape - there weren't any.) The comment re the tap was intended to be helpful and if followed could significantly improve the product but other than passing it to someone else in the Company, it seems to have been ignored. "9/10 for cosmetics 2/10 for practicalities; The directions for attaching the tap are unclear/confusing. It is important to understand that the PTFE tape has to be wound round the tap thread in the opposite way that the tap is tightened, ie the tap is screwed in in a clockwise direction and the tape has to be wound in an anticlockwise direction (courtesy of a local friendly plumber!). The tap itself is not really suitable in that it is too narrow a gauge with a consequent very slow water flow (even when the tank is full). My other water butts have wide gauge taps and fill a 10ltr can in about 15/20 seconds - as opposed to 2 plus minutes for this one."”

Hi, Apologies to hear the issue you've experienced. We will take the feedback here on board going into the future. Please do let us know if we can be of any more assistance. Kind regards, Water Butts Direct.

“Love The water butt The coloured is just what I wanted. There are two problems The first is IT needs a spare bung as with In a few DAYS IT disappeared . IT must have come out with heavyweight rains and with water pressure flipped out. The second is IT needs some sort OF lid as The TOP fills UP with water to become n insect Pool .even whenever planned as theres no drainage, planting didnt work without adding a drainage hole. But generaly IT seems well made and The brass tap is great.”

Hi Jacqueline, Apologies to hear the issues you've encountered. I've just checked your order and it appears you have just ordered a water butt lid from us and not the rest of the water butt in which this review refers to. Could you please amend this review accordingly and feel free to contact our customer support should you have any further issues regarding the lid - cs@gm8group.com Kind regards, Water Butts Direct

“Ordered 20mm hose tail and extension hose for my water butt. They arrived 4 days later. The practical problem was they didn't come with any instructions on how to put it together. I had to ring the company for this advice. It would have been impossible to know without this phone call that we needed also a 25mm flat drill bit for making the hole. With his explanations how the hose tail was in 3 parts, where they went in installation and with the correct drill bit, my son was able to do this job. It would have been good if all this had been as written information in the package.”

“I'm not entirely happy as there is a small leak at the point where the tap joins the main body of the butt. Suggestions as to a remedy for this would be appreciated.”

Hi, Sorry to hear what's happened. Please contact our customer support team on the following email who will be able to assist you > cs@gm8group.com. Kind regards, Water Butts Direct

«
1
2
3
4
»

Water Butts Direct is rated 4.6 based on 1,752 reviews