Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,254 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,254 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 6th December 2025

Peter

Water Butts Direct 5 star review on 18th October 2025

Anonymous

Water Butts Direct 5 star review on 5th September 2025

Ben

Water Butts Direct 5 star review on 4th September 2025

Alex

Water Butts Direct 5 star review on 2nd September 2025

Paul

Anonymous

Anonymous // 01/01/2019

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“More than happy with purchase. Functional, stylish and clear installation instructions. Would highly recommend.”

Helpful Report

“Purchased the 110L Slimline Polybutt, which is very good and a bit different from the normal style. I did, however, have a problem fitting the tap at the bottom of the butt. All fittings are plastic, and on tightening the fitting, the plastic screw thread jumped, and it would therefore not tighten as I believe it should. Consequently, there is a very, very small trickle of water from the joint. I am a practical person and do not believe I over-tightened the joint. Otherwise it's a great item.”

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“Very nice water butt which looks more expensive than it is. We wanted one that was durable and would blend into the background as well as fitting in with our country garden. This does exactly that. Most satisfied with the purchase”

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“A very efficient, quick and easy ordering system delivered to your door.”

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“Love it stylish and dose the job”

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“Recently purchased a rain water diverter from Water Butts Direct, excellent product and excellent service.”

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“Good solid product, was found to be as specified on website, good delivery time, will use again. Thankyou”

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“Excellent service. Product was exactly what we needed.”

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“as described, good value, works perfectly”

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“Arrived quickly - happy with product”

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“I did not want a large waterbutt and it took a long while before I found this great one, it looks good in my garden and also serve;s as a small table top, I am a very happy person, thank you,”

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“Very pleased with my water butt - makes life a lot easier, whilst also feeling good about conserving water, and knowing that my plants are reaping the benefit of rainwater. All the bits arrived with it, and it was straightforward to install.”

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“Guaranteeing a courier willing to send two men to carry the 1000 litre water butt over my garden gate and into my garden proved to be too much to hope for despite multiple confirmations with both Water Butts Direct and the courier but we got there in the end. After I'd removed a ton or two of plastic wrapping the water butt turned out to be dark grey instead of the sandy colour I'd ordered. Thanks Water Butts Direct for a pitiful experience, not to be repeated. And thanks also for not sending me the free gift you'd promised me for all the inconvenience. When I saw the sodding colour I thought the complementary gift might boost my opinion of you!”

Helpful Report

Hi, Apologies to hear you're not happy and for the experience you've encountered. We always aim for 100% customer satisfaction and will be sure to look into this experience you've had and do all we can do make the situation right for all future customers. If any issues still occur - please do not hesitate to contact us where our customer support team will be more than happy to help. Kind regards, Original Organics,

“Excellent product, did the job perfectly.”

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“Speedy delivery, goods arrived as requested. The only thing I would want is a bit more info about possible ways of connecting the water butt to a greenhouse/guttering system rather than assuming it is to be connected to a normal downpipe.”

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“Good size, robust water butt, easy to install and delivered swiftly.”

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“Surberb service delivered swiftly. Great water butt just had to fit tap securely. In place now and functioning well. GREAT VALUE FROM THIS COMPANY”

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“parts received promptly”

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“Great product at a really good price and excellent service, would highly recommend ;-)”

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“Very good service. Water butts great colours. Brighten some shady zones. Super quality, too.”

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Water Butts Direct is rated 4.6 based on 2,254 reviews