Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.54

4.5 Rating 2,471 Reviews

89 %

of reviewers recommend Water Butts Direct

4.5

Based on 2,471 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 11th August 2026

Jonathan

Water Butts Direct 5 star review on 16th July 2026

Neil

Water Butts Direct 5 star review on 5th June 2026

Tim Apps

Water Butts Direct 5 star review on 7th March 2026

John

106

Anonymous

Anonymous // 01/01/2019

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“Very prompt delivery and excellent customer service with a minor problem we had which was resolved easily”

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“Perfect for the job and looks good as well”

Water Butts Direct 5 star review on 8th March 2021

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“Happy with my purchase...”

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“Easy ordering, plenty of choice, arrived quickly, easy to set up and assemble”

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“Lots of water butts to pick from, easy to order and quick delivery. Looks great in the garden”

Water Butts Direct 5 star review on 4th March 2021

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“Excellent online service- availability and good dimension description. And they ship to Orkney. Thank you”

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“Great pipe”

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“Needed to replace my 'very' old water butt because of a leak. The new one, exactly what I wanted, arrived within 3 days of ordering. Good communication from the company and very pleased with the service I received. Would recommend this company.”

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“Excellent product exactly as described and delivery was extremely quick would definitely use them again”

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“Water butt was exactly what we wanted and as described delivery was also quick and efficient”

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“Very pleased with purchase of water butt, tap and stand, and diverter.”

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“The downpipe diverter kit is not designed for the 32 mm drill bit supplied. Washer supplied barely jams into the drilled hole with absolutely no chance of forcing the pipe in. Not sure this combination has ever bern tested together. Very unimpressed.”

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Hi, Apologies to hear you're not happy. Please contact our customer support with any questions and they will be happy to help solve the issue - please do so on the following email : cs@gm8group.com. Kind regards, Water Butts Direct

“Finally arrived after a long wait. There was a lot of moisture in the barrel so the cardboard backing on the accessories pack had disintegrated as had the instructions. An email to the company resulted in new instructions being emailed but they are non-sensicle and in a micro-font that mean nothing to me. I have no idea what to do next, but at the moment I have a totally useless bit of plastic that I cannot fit to my square downpipe.”

Helpful Report

Hi Stephen, Apologies to hear you're not happy. Please contact our customer support with any questions and they will be happy to help solve the issue - please do so on the following email : cs@gm8group.com. Kind regards, Water Butts Direct

“Very reliable company. Excellent service. Good price.”

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“Excellent and reasonably priced garden tool delivered soon after order.”

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“The item arrived damaged. No effort has been made to replace it.”

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Hi Claudia, Apologies to hear you're unhappy. I believe our customer support team have been in contact with you but if the issue still occurs, please contact them on the below email and they'll be happy to assist. Cs@gm8group.com Kind regards, Water Butts Direct

“Excellent service”

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“Very helpful people at the end of the phone, the delivery was quick, product great quality and came with very fitting needed”

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“One stop shop for all things to do with water butts :-) Went to local garden centre and the choice is limited and pricey and so really happy I discovered Water Butts Direct. Very easy navigation, great range and quick service. 3 butts plus add-ons and very very happy. Thanks”

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“Prompt accurate delivery”

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Water Butts Direct is rated 4.5 based on 2,471 reviews