Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,254 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,254 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 6th December 2025

Peter

Water Butts Direct 5 star review on 18th October 2025

Anonymous

Water Butts Direct 5 star review on 5th September 2025

Ben

Water Butts Direct 5 star review on 4th September 2025

Alex

Water Butts Direct 5 star review on 2nd September 2025

Paul

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The butt looks good and the brassed tap is a good touch. I must have missed the point about not supplying a connection to the a drain pipe so I had to go out and find one. The tap is quite high up the butt so there is a lot of water which is below the tap and is inaccessible if the lid is screwed down”

Helpful Report

“The rounded square shape of the water butt means it holds a lot of water but fits neatly into a small space. The butt and accessories assembled easily and it has worked well since being fitted a few weeks ago.”

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“Very happy with the product and the service. I called with a query and the staff I spoke to was really helpful.”

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“Very good products and efficient and timely delivery”

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“wrong item received and customer service over the phone was terrible”

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Hello Maxine, We are very sorry to hear that you received the wrong item and was not able to get the help you required. We have sent you an email so that we can figure out what went wrong and to provide you with a solution. Kind regards, Original Organics

“We would highly recommend Water Butts Direct - they were very helpful, their customer service was great, they answered all our queries and always responded quickly to our emails. The product is great and we felt that they really considered our personal needs - great service Thank you and especial thanks to Paul who helped us so much!”

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“Fast delivery. But product only just added to butt so time will tell.”

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“We have bought 3 brightly coloured water butts and loved the choices available. Having holes pre bored has been a god send so they have been easy to fit and have really brightened up our garden, they are feature not an eye sore. The recent heavy rain means they are now all full to the brim and ready to go if the sun ever comes out again.”

Helpful Report

“I accidentally ordered the wrong water butt and when I discovered my mistake - it would not fit in the space, the team reacted quickly and professionally to cancel the order and rapidly deliver an alternative. The 500litre Oak Barrel appearance butt I eventually bought is splendid, great to look at and very high quality.”

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“Excellent value for money everything fitted well thank you”

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“Good service and good product (1000L water butt). No issues - does what it says on the tin - delivers water butts!”

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“Arrived quickly, just what I expected, well-packed and all the parts were there. Instructions clear, although I didn't follow them correctly as my downpipe was in a tricky position, but it still works perfectly well. It's amazing how fast 100 litres fills up, so I now have a constant supply of rainwater for my rooftop terrace plants.”

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“A good selection of water butts and they made it easy to work out what parts were needed to get it connected up to my downpipes. Installed in about 20 minutes (watch the video), sits fairly neatly out of the way (given downpipe location), and has been collecting water with no issues since.”

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“I ordered 2 large water butts for my new garden shed. They arrived promptly, installation was straightforward and now that the drought has finally ended they are working fine. Recommended”

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“Easily assembled, robust materials but taps drip. ( Checked this out before purchase and this is a common fault reported so put a watering can below to catch the drips.”

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“Good fault free service. Waterbutt looks great especially compared to typical green ones. Minor issue is that tap could stick out further to enable some watering cans to fit under”

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“Quick efficient service.”

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“great value”

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“We bought the slimline 300l water butt and it is exactly what we needed! Great product. The customer service was very good, we were kept up to date with the delivery and it was delivered on time.”

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“Prompt delivery and classy product. It fits neatly into the garden and provides a sensible amount of water storage. I'm pleaesd with it.”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,254 reviews