Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,297 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 7th March 2026

100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would definitely consider using Water Butts Direct again for parts”

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“Excellent product and speedy delivery. I’m very pleased with my purchase”

Water Butts Direct 5 star review on 13th November 2020

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“Ordered the cascata terracotta look butt. Arrived really quickly, looks amazing! Despite being plastic, it really looks great. Very glad I left my email to be notified when it was back in stock. Great item and very worth the cost.”

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“Excellent in all areas. The only supplier to have current stock and delivery was really quick. Most impressed. Thank you.”

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“Good quality water butt and competitively priced. Swift delivery. Very good customer service prior to buying from a chap called Daniel.”

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“Thank you. Straightforward ordering process, and prompt delivery.”

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“received quickly - wanted a white diverter because the downpipe is white, looks nice thank you.”

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“Ordered online, very prompt delivery. Had some questions re connections, telephoned on two occasions and advice couldn't have been more helpful (and patiently discussed!). Brilliant service.”

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“Big solid product (1500litres). Well made, easily installed, filling up nicely. Helpful delivery driver and on-time.”

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“Quick normal delivery, excellent water butt and it was easy to set up. I am very happy!”

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“Prompt delivery of order. Very happy with the service and the product.”

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Hi Alasdair, Thank you so much for your positive feedback - always great to hear from our amazing customers :) Kind regards, Water Butts Direct

“I can't get the xxx childproof lid off!”

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Hi Celia, Thanks for your feedback and apologies to hear the issue you're having. This isn't an issue that's come up before so if you'd like to contact us though our website - our customer support team will be available to offer advise and assist you. Kind regards, Water Butts Direct

“Good product and delivered promptly many thanks.”

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Hi Jeremy, Thank you so much for your positive feedback - always great to hear from our amazing customers :) Kind regards, Water Butts Direct

“Very prompt - thank you”

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“Delighted with water butt. Not so impressed with delivery company, who left the cardboard package outside the gate on a rainy day, when by walking a few metres it could have been left under a covered porch.”

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Hi John, Many thanks for your feedback on the product and apologies to hear what happened with the courier company. They are under strict orders to follow the social distancing measures but we do understand what happened caused inconvenience and we will be sure to investigate into this with the courier company used. Kind regards, Water Butts Direct

“Really good service, very reliable. On time. Excellent.”

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“Excellent service.”

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“First time customer. I was impressed with the product & the service, so much so I purchased another off them the following week.”

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“Products were received promptly and were as described however I had a few queries and it proved a little difficult to get them resolved. Overall good service but need to work a bit on communication”

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Hi David, Thanks for your feedback and glad to see you're happy with the product. Apologies to hear you've had trouble getting hold of us. Due to social distancing regulations, we currently have a limited number of customer support available in the office with others working from home. Please feel free to contact us via email : cs@gm8group.com or call us on 01462 429765 and we'll be happy to help with any queries. Kind regards, Water Butts Direct

“quality product. Competively priced. Superb delivery. Exceptional service.”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,297 reviews