The 2 stars is for customer service, however, I give 5 stars for the water butt. I placed an order for the 180L Garden Planter water butt in Green Marble and paid in full. However it took Water Butts direct 4 weeks to process the order. During this 4 weeks I sent 3 emails asking why there was a delay to processing my order. My only response from WBD was 3 automated emails advising me when the office hours were open and that they would respond to my query within 24 hrs, I never did get a response. Furthermore, every time I tried to call the office it was engaged. After 4 weeks my order changed from “processing” to “ ordered”; however, no tracking or shipping details were available. After another week I received a phone call from the Carrier advising me that they would be attempting to deliver within 2 hours, totally unacceptable. To add further insult I subsequently discovered that if I had gone direct to the manufacturer/supplier it would have been £40 cheaper. Water Butts Direct need to send their employees on Customer Service training. Please note I am extremely pleased with the water butt, pity about the customer service.