Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 2,070 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 15th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In was pleased with the speed of delivery, but would have expected an email advising me of the anticipated delivery date.”

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“Fair price, very quick delivery..haven't set it up yet so hope I'm not disappointed”

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“Very good service with a prompt delivery”

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“First class, delivery received in a couple of days. Excellent.”

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“A very good quality product and a quick delivery. Communication could be better.”

Water Butts Direct 4 star review on 16th October 2020

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“Very efficient, quick delivery, excellent product”

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“What fantastic service. Easy to order website & two days later it arrived.”

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“Water Butt arrived with damaged lid and missing washer. Have left message several days ago and no reply yet.”

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Hi Simon, Apologies we haven't got back to you sooner - We have had to put alternate teams in the office in the past few weeks due to self isolating and it appears your request may of been missed. I'm aware my colleague has contacted you regarding resolving this issue where we will either send you a replacement lid if available, or an entirely new water butt. We will also be sure to contact the courier company regarding the damage caused to ensure this issue is looked into further. Apologies for any inconvenience caused and please understand, we will do all we can to put the issue right. Kind regards, Original Organics,

“Prompt delivery and very good after sales service.”

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“Amazing selection, they had just what we wanted. The service was very quick and efficient. We will definitely be ordering again.”

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“I was impressed by the quality of the butt. No drilling of holes required. Everything was a watertight fit. Taps and inlet pieces fitted perfectly. Would buy again from this company.”

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“A very nice quality butt with no leaks! Much better than the one I bought from my local garden centre. Also very good, quick delivery and good communication regarding delivery day and time.”

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“Very easy to order, quick to deliver and exactly as I was hoping for and expecting. 3 days in place and they are already filling up with the start of the winter!”

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“AAA+++ great goods easy transaction and super fast delivery...and the water butt I bought is exactly what I needed...114 ltr to be part of a water feature and plant bed irrigation system...and at a great price...couldn't want for more, recommend this item and supplier...”

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“This is the 4th water butt I have purchased from this company. Why 4? Because I was so pleased with the first three I ordered more!”

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“Item was spot on, delivered in double quick time”

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“Nice product at a great price and s described. Not installed as yet so cannot comment further.”

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“I would have given 5 stars, but... I placed an order for two water-buts on the website. No problem, order placed, ordered number appeared on screen, money sent. However, despite promises of confirming email nothing further was heard from this company until the order was delivered. In fact not even then, I heard only from the delivery company. So learn from this please, take note of the order number and don’t expect any communication. I expect I’ll use them again, I hope they get their back-office sorted!”

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“Great service. Resonded quickly when product originally out of stock, competitive pricing and fast delivery. Would recommend.”

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“It seems quite light but it has coped well with all of the rainwater we have had. It was easily installed and the positions for the tap and downpipe entry were well marked and easy to cut out once I had determined the position where I wanted to place it. All in all a good bit of kit.”

Water Butts Direct 4 star review on 8th October 2020

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Water Butts Direct is rated 4.6 based on 2,070 reviews