Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 2,070 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

Write Your review

Tell us how Water Butts Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Water Butts Direct 5 star review on 15th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and very useful advice, staff very helpful and very prompt delivery couldn't recommend enough”

Helpful Report

“Excellent service. Highly recommended.”

Helpful Report

“Only used WBD twice, both times great customer service. Just wish all companies had the same level of service.”

Helpful Report

“The person I dealt with was a good listener and helpful with my enquiry. Thank you”

Helpful Report

“Great product, courteous and speedy delivery and would recommend highly”

Helpful Report

“Lovely Madison Butts - solid looking & capacious. If only I could convince my builder not to put a diverter on!”

Helpful Report

“Prompt service, exactly what I wanted.”

Helpful Report

“Supplied what I needed, quickly and at a very reasonable price. Recommended”

Helpful Report

“I am pleased with the water butt I ordered. The delivery process was efficient and it was delivered on time. My only complaint was that a plastic item arrived encased in masses of clingfilm!!”

Helpful Report

“Nice product,looks great in situ. My only comment would be that you have to be strong to put the base together.”

Helpful Report

“Good service. Minor leak from spare tap port but this seems to have stopped once the butt has filled and the plastic stretched a little. Good value”

Helpful Report

“I bought a 100 litre water butt. I’m very pleased with it, it is robust and easy to install. It has been well and truly tested by the recent weather and there are no leaks. I was very impressed with the customer service. I ordered around 2pm and it arrived the next day.”

Helpful Report

“Delivery was quick with no issues.”

Helpful Report

“A very sturdy and attractive looking butt that blends in well with our rattan style garden furniture.”

Helpful Report

“There was a mistake, noticed when the butts arrived. Mistakes happen, it happened at source, not at WBD. A good company is good because of the way they handle problems, things happen. WBD, Daniel, did a sterling job, I was completely happy. I have used WBD previously 9 years ago and the pillar butts looked as good after 9 years as at the beginning. I moved house and have the identical water butts but shorter”

Helpful Report

“Prompt service with well packaged water butts all working well.”

Helpful Report

“More than happy with purchase. Functional, stylish and clear installation instructions. Would highly recommend.”

Helpful Report

“Purchased the 110L Slimline Polybutt, which is very good and a bit different from the normal style. I did, however, have a problem fitting the tap at the bottom of the butt. All fittings are plastic, and on tightening the fitting, the plastic screw thread jumped, and it would therefore not tighten as I believe it should. Consequently, there is a very, very small trickle of water from the joint. I am a practical person and do not believe I over-tightened the joint. Otherwise it's a great item.”

Helpful Report

“Very nice water butt which looks more expensive than it is. We wanted one that was durable and would blend into the background as well as fitting in with our country garden. This does exactly that. Most satisfied with the purchase”

Helpful Report

“A very efficient, quick and easy ordering system delivered to your door.”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,070 reviews