The following critical comments (see below) were submitted to the company in advance in the expectation that it would generate some form of positive response...still waiting. The comment re the PTFE tape was dismissed and misunderstood as I was referring to the instructions issued by Water Butts Direct (not one issued by manufacturer of the tape - there weren't any.) The comment re the tap was intended to be helpful and if followed could significantly improve the product but other than passing it to someone else in the Company, it seems to have been ignored. "9/10 for cosmetics 2/10 for practicalities; The directions for attaching the tap are unclear/confusing. It is important to understand that the PTFE tape has to be wound round the tap thread in the opposite way that the tap is tightened, ie the tap is screwed in in a clockwise direction and the tape has to be wound in an anticlockwise direction (courtesy of a local friendly plumber!). The tap itself is not really suitable in that it is too narrow a gauge with a consequent very slow water flow (even when the tank is full). My other water butts have wide gauge taps and fill a 10ltr can in about 15/20 seconds - as opposed to 2 plus minutes for this one."