Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 2,069 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,069 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 15th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and straight forward service , no hassle”

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“Ordered a Strata slimline butt, arrived promptly but had split base. Customer services immediately sent replacement and some washers I requested. Replacement Strata slimline butt arrived but with split through tap hole this time. Again, excellent customer response and am hoping for sound butt third time round. Not quite so sure about robustness of Strata barrels or care in handling by Tuffnells delivery though.”

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“We Purchased a 220-Litre Composting Bin FromOur local Garden Centre they could not supply the Base ,water Butts Direct Supplied exactly What we needed thank you Richard.”

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“Ordered the 2 water butts 350L, good value and arrived within a matter of 3 days. Really good service, unfortunately one had a default, but no problems as replacement arrived within the next 3 days. Now praying for rain to fill up!!!”

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“Answered all our questions. Delivered promptly, although without a date being specified - just had 1/2 hr. notice by phone from driver and it was pitch dark. Butt exactly as described and very robust.”

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“Speedy delivery, excellent quality and very robust.”

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“The product was very good and was well wrapped on delivery. However, although it was delivered quickly I would have appreciated notification of its anticipated arrival by Tuffnells of more than the morning of the day on which it arrived.”

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“It is working very well.”

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“Very happy to find this website through the Porcupine Gutter Brush site, as I like the genuine article. Also happy to be able to buy the white and in the 2 metre lengths. Excellent speedy and safe mailing. Many thanks.”

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“Speedy delivery and good customer service”

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“Excellent prompt delivery, and a good product. Best of all was the customer service I received when I needed some help afterwards. Thank you”

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“The Water Butts are good, and very easy to install.”

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“I would definitely consider using Water Butts Direct again for parts”

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“Excellent product and speedy delivery. I’m very pleased with my purchase”

Water Butts Direct 5 star review on 13th November 2020

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“Ordered the cascata terracotta look butt. Arrived really quickly, looks amazing! Despite being plastic, it really looks great. Very glad I left my email to be notified when it was back in stock. Great item and very worth the cost.”

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“Excellent in all areas. The only supplier to have current stock and delivery was really quick. Most impressed. Thank you.”

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“Good quality water butt and competitively priced. Swift delivery. Very good customer service prior to buying from a chap called Daniel.”

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“Thank you. Straightforward ordering process, and prompt delivery.”

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“received quickly - wanted a white diverter because the downpipe is white, looks nice thank you.”

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“Ordered online, very prompt delivery. Had some questions re connections, telephoned on two occasions and advice couldn't have been more helpful (and patiently discussed!). Brilliant service.”

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Water Butts Direct is rated 4.6 based on 2,069 reviews