Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 2,070 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 15th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered three butts on different occasions and have always been pleased with the quality, price and speed of service.”

Helpful Report

“Purchased water butt in advance of required time as web site indicated 3week wait. Unfortunately we did not receive an e mail confirmation of the order. Although the web site indicated we would receive an e mail following despatch so we might track the order, this too was not received. Our water butt was received, unexpectedly, 6 days following order and we are pleased with the actual product. Communications to customer need to be improved to ensure information on what is happening is readily available”

Helpful Report

“Delivery so fast and when I had problem of missing tap it was sent very next day with sincere apologies”

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“Product great, your service great. Delivery by DPD poor. Finally delivered today”

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“Easy to order, the water butt arrived very quickly and in good condition.”

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“Quick delivery-taps not yet fitted”

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“Water Butts Direct supplied me with a slim 650 wall tank and diverter kit at a very competitive price. Communication with the company was excellent, and they noted my delivery instructions. I was informed when delivery would take place, and everything ran smoothly and it was delivered on time. I am extremely pleased with the product and highly recommend both the product and Water Butts Direct. Thank you to them for their excellent service!”

Helpful Report

“Arrived very quickly - within a couple of days following my order. Very pleased with the water butt itself, exactly as described on the website. Thank you to all concerned.”

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“Fast delivery, fits perfect on sandstone culvert for greenhouse, well pleased.”

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“My husband was delighted with his water butt, a fun extra birthday gift, the shape and colour fit and blend well into the garden. The stand is a great idea making the task of watering so much easier. The quality looks good and durable.”

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“Excellent and very helpful service by your customer service staff. Ordered items were of good quality and delivery was made well within the quoted time frame. Would recommend this company.”

Helpful Report

“Very pleased with Roto Water Barrel 350L which I bought to replace an old oak barrel. My only complaint would be about the awful brown plastic tap which sticks out like a sore thumb - why not black to match the water butt? It may seem a minor detail, but it spoils the appearance of a very nice, though expensive, water butt. Delivery good, though it was cancelled once with no explanation, and then delivered by a different carrier.”

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“customer service walked me through the process superbly and my gutter mate fits perfectly. Thanks guys”

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“Product delivered on time, securely packed, clear instructions. Unfortunately the diverter was cracked and unusable. I phoned, explained and was promised a replacement. Received a new one within 24 hours by post. Can't really better that for service. 5 stars well deserved.”

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“Great products, delivered quickly.”

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“Great product good company would have given 5 stars but my order got accidentally cancelled Still water butts came up trumps in the end”

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“Ordered a large water butt on the 6th June , I’ve had to chase fir an up date , still waiting for it going into 4 weeks shortly , no one is answering calls. Very poor customer service”

Helpful Report

Hi, Apologies to hear you're not happy. Please understand when you ordered, it was during the middle of lockdown when there would of been limited staff members in the office due to following strict government social distancing measures. If any issues still occur - please do not hesitate to contact us where our customer support team will be more than happy to help. Kind regards, Original Organics,

“Took 3 weeks for item to arrive even then had to chase for it before it arrived from a different supplier, missing parts that should have been included. Have chased for these items every week for the last 3 and each time am told its been sent, but still no tap 6 weeks after placing the order.”

Helpful Report

Hi, Apologies to hear you're not happy. Please understand when you ordered, it was during the middle of lockdown when there would of been limited staff members in the office due to following strict government social distancing measures so some orders will have experienced delays. The missing part was sent out so you should have received it by now. If any issues still occur - please do not hesitate to contact us where our customer support team will be more than happy to help. Kind regards, Original Organics,

“The website was easy to negotiate and the ordering process was very straightforward. Despite the (Covid 19) lockdown, our order came in good time, with regular updates as to the delivery schedule. We are very pleased with our new water butt stand and the service given. Thank you very much.”

Helpful Report

“Very helpful company, I was looking for a new lid for a old water but. They found one in the warehouse and delivered the next day. At a very reasonable price. Could not have been more helpful.”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,070 reviews