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Water Butts Direct Reviews

4.6 Rating 2,254 Reviews
90 %
of reviewers recommend Water Butts Direct
Company Reviews Product Reviews
1,242
 Questions Insights Metrics Info
4.6
Based on 2,254 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Water Butts Direct Reviews

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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R Beck
Verified Buyer
“Very happy with my wormery. It was easy to put together with your clear instructions. All going well so far. It is still a bit early to drain off the first liquid compost but I am sure all will be well”
Helpful Report
Doug
Verified Buyer
“Excellent product, as advertised, and excellent service.”
Helpful Report
Ian Coker
Verified Buyer
“Butt reasonably packaged and delivered very quickly”
Helpful Report
Graham
Verified Buyer
“Water butt exactly as described and very quick and efficiently delivered. Thanks very much”
Helpful Report
Anonymous
Verified Buyer
“Haven't filled it yet but good quality and excellent installation instructions”
Helpful Report
John Barry
Verified Buyer
“Good quality butt, bought to replace very old butt from Wickes as it is a direct replacement and Wickes have changed theirs”
Helpful Report
Anonymous
Verified Buyer
“Purchase as expected. Easy to assemble and already in use. Very pleased with purchase”
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Richard
Verified Buyer
“I recently ordered a new base for my water butt however I was sent a butt instead. The mistake was rapidly rectified and the base was delivered within 48 hours and the butt collected. Throughout I was impressed by the customer care and very rapid correction of the initial mistake. I will certainly reuse Water Butts Direct again for value for money, speed of delivery, resolution of problems and attention to customer satisfaction.”
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Maureen
Verified Buyer
“I was kept informed of delivery and received an excellent product. Well satisfied.”
Helpful Report
Anonymous
Verified Buyer
“Great product (1200L Water Butt and accessories) and very helpful aftersales team when I contacted them about accessories. Very pleased with final product.”
Helpful Report
Lindsay - Magee
Verified Buyer
“Needed an extra large box to store our air tent. Looked online and found the company did them and at the best price around. Arrived within 4 days. Fab service kept me upto date with the order.”
Helpful Report
Paula Prosser
Verified Buyer
“Quality products in a wide range of sizes and styles. Order was easy to do on the website and arrived quickly. Very pleased.”
Helpful Report
Patricia Pratt
Verified Buyer
“Very pleased with the new water butt”
Helpful Report
Lucy Miller
Verified Buyer
“Look very elegant, great quality, as advertised and fast delivery.”
Helpful Report
Mr Adams
Unverified Reviewer
“Can't get through on the phone, always engaged and when email enquiry through no one comes back to you! Mr Adams - Hampshire”
Helpful Report
Hi, apologies to hear you've had trouble getting through - please understand we can are currently dealing with limited staff in the office due to social distancing and a very high demand of orders. Please email our customer support again and I'll ensure they look out for your email and respond as soon as possible - cs@gm8group.com Kind regards, Water Butts Direct
Anonymous
Verified Buyer
“Waterbutts arrived very quickly. Both butts look excellent, can't wait to get them installed and planted up.”
Helpful Report
Cheryl Beasley
Verified Buyer
“Water butt delivery good but piece of the lid clip was broken.”
Helpful Report
Hi Cheryl, sorry to hear you've received your lid with a broken clip. This must of been damaged during it's transportation from our warehouse to your address so we will chase this up with the courier company used. In the meantime, please email our customer service team who will be happy to deal with your issue - cs@gm8group.com Kind regards, Water Butts Direct
Anthony
Verified Buyer
“Unfortunately water diveter did not work for me. Had to return. Paul very helpful!”
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Susan
Verified Buyer
“Very helpful when i managed to mess up my order and my email was answered within a few hours but I am still waiting for any notification of when it will be delivered one week after ordering.”
Helpful Report
Hi, I just spoke to my colleague and it turns out he has been in contact and sent you an email prior to this review so please check out your mailbox. If there's any issues. please do not hesitate to contact us. Kind regards, Water Butts Direct
Michael Pearse
Verified Buyer
“Very good service from ordering, through delivery information and a very good product”
Helpful Report
Water Butts Direct is rated 4.6 based on 2,254 reviews
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