Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 2,070 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 15th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered online, very prompt delivery. Had some questions re connections, telephoned on two occasions and advice couldn't have been more helpful (and patiently discussed!). Brilliant service.”

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“Big solid product (1500litres). Well made, easily installed, filling up nicely. Helpful delivery driver and on-time.”

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“Quick normal delivery, excellent water butt and it was easy to set up. I am very happy!”

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“Prompt delivery of order. Very happy with the service and the product.”

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Hi Alasdair, Thank you so much for your positive feedback - always great to hear from our amazing customers :) Kind regards, Water Butts Direct

“I can't get the xxx childproof lid off!”

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Hi Celia, Thanks for your feedback and apologies to hear the issue you're having. This isn't an issue that's come up before so if you'd like to contact us though our website - our customer support team will be available to offer advise and assist you. Kind regards, Water Butts Direct

“Good product and delivered promptly many thanks.”

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Hi Jeremy, Thank you so much for your positive feedback - always great to hear from our amazing customers :) Kind regards, Water Butts Direct

“Very prompt - thank you”

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“Delighted with water butt. Not so impressed with delivery company, who left the cardboard package outside the gate on a rainy day, when by walking a few metres it could have been left under a covered porch.”

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Hi John, Many thanks for your feedback on the product and apologies to hear what happened with the courier company. They are under strict orders to follow the social distancing measures but we do understand what happened caused inconvenience and we will be sure to investigate into this with the courier company used. Kind regards, Water Butts Direct

“Really good service, very reliable. On time. Excellent.”

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“Excellent service.”

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“First time customer. I was impressed with the product & the service, so much so I purchased another off them the following week.”

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“Products were received promptly and were as described however I had a few queries and it proved a little difficult to get them resolved. Overall good service but need to work a bit on communication”

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Hi David, Thanks for your feedback and glad to see you're happy with the product. Apologies to hear you've had trouble getting hold of us. Due to social distancing regulations, we currently have a limited number of customer support available in the office with others working from home. Please feel free to contact us via email : cs@gm8group.com or call us on 01462 429765 and we'll be happy to help with any queries. Kind regards, Water Butts Direct

“quality product. Competively priced. Superb delivery. Exceptional service.”

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“Hefty price for this water butt. However, very original design and blends nicely into my garden. Found that tap has a 3/4 outlet, not the usual 1/2 inch which means we have to source an adapter, which could have easily been supplied with the butt considering it's price. Also, to connect to the drain pipe, a hole needs to be drilled through uneven plastic. Still, I would buy again with this knowledge as I love my water butt and found ordering and delivery very easy.”

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“A great product at what I thought was a very reasonable price”

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“Had to wait months for this water butt to come back into stock, but its definitely worth it. I was notified when new stock arrived, and it was delivered without delay once I had placed my order.”

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“The Butts I needed were initially out of stock so9 a frustrating wait but I was emailed as soon as they were available and delivery was prompt. Now installed and filling fast.”

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“Great product and service. Very happy with the butt and a fresh rain water collection poit at the bottom of the garden”

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“Excellent service from water Butts Direct . I under estimated the size of 350l water Butt and Paul and Daniel were ever so helpful and arranged for the 240l Butt to be delivered and the 350 to be collected. All within a week in fact I now have the 240 plumed in and it looks great in my garden. Thank you would definitely recommend this company.”

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“Brilliant product delivered very quickly”

Water Butts Direct 5 star review on 24th October 2020

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Water Butts Direct is rated 4.6 based on 2,070 reviews