Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,131 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good quality replacement unit.”

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“Order and delivery very simple. Product is good quality.”

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“Slimline black water butt purchased. Very happy with it but lid very difficult to get off. Also, haven't used 3-part stand as prefer my old water butt's solid , 1-part stand.”

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“The ordering process and delivery arrangements were very straight forward and the product was just as described and of excellent quality.”

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“Excellent service and products. The delivery was very quick, with regular updates on timing etc. We ordered a slimline water butt and C12 solar irrigation system, which was easy to set up and is working perfectly. Highly recommended company”

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“Arrived early than expected good quality and price i would recommend and i would buy again”

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“Review for: 275L Noblesse Decorative Water Butt - Charcoal Positives Delivery was very quick. The water butt looks solid and should last a long time. Negatives More work to put together than it should be. The supplied tool for drilling the inflow connection broke instantly. The screw holding it to the drill bit became loose and couldn’t be tightened. The supplied tap doesn’t line up (see photo) so you have to either leave it loose or spend a bunch of time making it fit (I think cutting away some of the water butt plastic might solve it) Overall, looks ok. Disappointed about how hard it is to put together”

Helpful Report

Dear customer, We apologise for the problem you faced fitting the tap onto your chosen water butt. Just to let you know, this is a drop-ship item so we do not manufacture or stock this in our warehouse. Please know: we have passed this information to the manufacturer so they can look into this, so it won't happen again. Thank you again for taking the time to leave a review but we do suggest contacting the customer support team via phone or email: (01462 341 161) (cs@gm8group.com) before leaving a review, as it's something we may have been able to give some advice on. Kind regards, Water Butts Direct

“Easy to order online, water butt arrived extremely well packaged on the expected day. Looks like it has been well made. Particularly liked the secure lid. Once it rains I’ll know if it leaks or not!”

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“The water butt arrived quickly, was easy to set up, and looks good. The only problem is it hasn't rained since the water butt arrived. I guess there are worse problems to have.”

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“Easy to order and quick to deliver Large and sturdy and easily set up to catch rainwater off our roof All we need is rain”

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“Ordering simple. Emailed to ask when it would be shipped and was told already on it’s way. Excellent quick delivery. Only gave four stars as I was expecting an email to let me know it had been shipped. Would definitely order again from Water Butts Direct.”

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“Very easy to set up - pre-drilled holes useful. I needed a smaller water butt to go alongside a large water butt I already had and this one fitted into the limited space.”

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“Very quick delivery of items ordered.”

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“Great butt! The biggest. It looks like a giant fridge freezer but not so heavy. For the prepper in you!”

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“Easy to fit once you get the lid off and get the attachments out.”

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“All looks good. Simple to erect and fit together but no rain to fill it yet..Good value and well made..Happy..”

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“The Butt was received in accordance with the original advice. This was fitted over the weekend, all that is needed now is rain to fill it.!”

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“The water butt was delivered after pre-ordering, so took a while to come, but turned up unexpectedly early on a Saturday morning without warning. So a message the day before would have been useful. The water butt itself is good quality and I managed to hook it up to a downpipe without too many problems. Thanks.”

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“Product as described . Arrived well packed only negative , no notice of delivery in advance so lucky I was at home when the delivery guy turned up .”

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“Ordered a water butt on back order was delivered as per arrangement when delivered I noticed that the water butt cover was damaged I sent a email and a picture showing the damage and a new cover was sent the next day so all in all thoroughly recommended”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,131 reviews