Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.54

4.5 Rating 2,377 Reviews

89 %

of reviewers recommend Water Butts Direct

4.5

Based on 2,377 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 5th June 2026

Tim Apps

Water Butts Direct 5 star review on 7th March 2026

John

Water Butts Direct 5 star review on 6th December 2025

Peter

104

Anonymous

Anonymous // 01/01/2019

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“Slight delay in delivery although we were aware of this. Delivered to rear patio as requested. Very good product and service as normal from Water Butts Direct.”

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“a good selection of goods and a great service”

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“Delivered ahead of schedule and good quality product. However, 4 part stand was difficult to assemble without the aid of duck tape to hold the undersides of the sections together whilst assembling”

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“Arrived well packed and in perfect condition very pleased with it.”

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“Really quick delivery and item just as described. Very happy with my purchase.”

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“Easy web site, great products. The order was securely packed and delivered within the promised time scale.”

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“Good service, good product right price delivered with slight delay (of which I was kept informed)”

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“The water butt itself is ok but very disappointed with the price I paid as other shops are selling these a lot cheaper I thought that I was getting a discount as these were being sold as a suggestion by the E&S water board! Thank”

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“They need to clearly indicate internal and external dimensions on their products. Otherwise satisfactory.”

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“The order was delivered in good time. The quality of the butt was good.”

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“Excellent service and a very nice water butt that blends in nicely with pots of all kinds”

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“Easy to order and delivery was very quick. I'm delighted with the Butt which is now full!”

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“Great customer service and helpful advice trying to get a water diverter for a non standard square drainpipe. However, arrived with two sets of conflicting instructions. Doesn't fit flush with the wall so have had to do a bodged job which doesn't look great. Staff on phone helpful - people get 5 stars but product gets 2. It does divert the rain water though! A lot of money for a less than high class product.”

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“They did what we asked.”

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“Water Butts Direct have a very comprehensive range of products. I placed an order for a Gutter Mate downpipe collector and it arrived in Northern Ireland three days later. I am well pleased with their service.”

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“I love the Bee Hive Shape, just waiting for it to be installed properly. Speedy delivery which was packaged well. I highly recommend this company”

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“Good service and happy with purchase.”

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“Delivery same day 2 separate delivery. The butt and the down pipe water conector. The hose with the Gutter Mate is very short, only if you have the butt next to the pipe is it long enough You can all way cut down a hose, but not make it longer. It or to be supplied with a 1 m house. The price covers the increase by 500mm.”