Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,131 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor after sales customer service”

Helpful Report

Dear customer, Thanks for contacting us. We'd like to hear more about your issue so we can understand your concern. Please contact our customer support team who will assist you with any questions or issues you have --> cs@gm8group.com Kind regards, Water Butts Direct

“Loving the rain-water diverter and filter kit- it arrived quickly, in good condition and all at a reasonable price. Plus the mini-catalogue, popped in the box, has raised some other possible garden projects.”

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“Water butt came quick and was an easy fit with all parts supplied. Just waiting for it to fill, but seems really good.”

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“Great product, good value, perfect”

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“Excellent online company. Easy online ordering and good quality products. Fast delivery. I would definitely use this company again.”

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“Arrived promptly, well packaged and as described.”

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“Love the chosen item which fits into our garden great. However the downside was I was not notified of the expected delivery date/time and only by a coincidence was I at our home when it was delivered. In future sort this out!!!”

Helpful Report

Dear customer, Thanks for contacting us. We're glad to hear you love your chosen item! We do apologise for the miscommunication about the delivery date. Please know we have passed this review onto our IT support team, who will look to improve our system to make sure customers get notified on their expected delivery date. If you have any other queries, please contact our customer support team who will assist you with any questions or issues you have --> cs@gm8group.com Kind regards, Water Butts Direct

“Bought an Urn style water butt with a pocket for growing plants. It has installed quite easily although I discovered that when the tap runs dry there is still around 50L of water in it. I have also stood it on a 50mm stand so that the drain valve does not scrape the floor and we can get our largest watering can underneath. If you want to use a kit to extract from a downpipe buy it with the water butt as the spare I had from the hardware store did not fit.”

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“Delivery was much quicker than anticipated and the whole transaction was well carried out. the water butt is a great addition to my water harvesting too.”

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“The water butt is bigger than I expected. It was scratched on one side. Apart from that, it’s a robust water butt.”

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Good morning, We do state the sizes on our website for all of our water butts. In regards to the scratch on one side, please contact our customer service team at cs@gm8group.com and we would be more than happy to help as we did not receive any email communication from you regarding the matter. Kind regards, Water Butts Direct.

“Did everything they said they would do. Delivered on time and well instructed”

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“Bought tap for water butt. So far no leaks.”

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“Hard to be sure which water butt stand to buy for our ten year old water butt - the stand for which was starting to break up. But this one seemed the nearest in size and as it turns out it has done well. The new stand fits the old butt and seems to be the right height. Don't think we need to mess about with the input trap on the down pipe.”

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“Easy to assemble, arrived when it was supposed to. Would highly recommend”

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“Arrived quickly. Tap was missing but that was resolved quickly too.”

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“Very prompt delivery. Love our new water butt.its a bit taller than I imagined but my fault for thinking more about the size it took for water. Luckily it's not above the height of our garage where it is going to go. I love the pale green colour and the column shape.”

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“Very pleased with the quality of water butt lid. Fast delivery as promised and packaging strong enough to prevent damage”

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“I requested a number of items and some were not available. I was advised the order would be delayed by a few days but I could receive the items in stock sooner if I wanted. I preferred to have these and at no extra effort, they arrived 2 days later. I have every confidence in this company and the person who contacted me was charming.”

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“Arrived on time, a well made product with all the expected extras. Would definitely recommend.”

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“Excellent product and so easy to install in my filter.”

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Water Butts Direct is rated 4.6 based on 2,131 reviews