Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.54

4.5 Rating 2,377 Reviews

89 %

of reviewers recommend Water Butts Direct

4.5

Based on 2,377 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 5th June 2026

Tim Apps

Water Butts Direct 5 star review on 7th March 2026

John

Water Butts Direct 5 star review on 6th December 2025

Peter

104

Anonymous

Anonymous // 01/01/2019

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“Plenty of choice and styles. We went for a basic 200l one to drain our shed roof. Of course the drought ended as soon as we bought it. Free delivery a bonus! The delivery was only delayed as they were expecting stock in.”

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“Excellent service. Very quick. Well packed. Item was as described on the internet. Very pleased with purchase The only concern I have is communication....I wasn't informed that the item had been dispatched or when it was to be delivered”

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“Excellent service easy to see what I needed online and sizes were clear.”

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“After unwrapping the over use of shrink wrap , all the components looked quite cheap , this has been the case because the tap leaks , the hoses leak and the stand is very flimsy when you think it has to hold that amount of water . Not my best purchase at all”

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“Product arrived promptly despite Royal Mail strikes, thank you”

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“Super efficient delivery and the water butt is now in position - just in time for the rain!! - and it is a really nice looking barrel and looks great in the garden.”

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“I hadn't realised I could find a replacement piece of hose for my diverter kit so was really pleased to be able to order some, with free delivery too. Speedy delivery, so very pleased with my order, thank you”

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“Water tank installed and already nearly full. Does all I expected. Would just have liked to be able to choose which corner the tap was installed”

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“Butt delivered within time frame quoted. Instructions for putting it together almost non existent. Thankfully have someone who is very DIY friendly so could work out what to do. Pump not designed for use in butt as you have to remove the electric plug to pass through the hole provided for the cable. Now it is installed it does look very good though and I'm pleased.”

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“Simple to fit, good quality and quick delivery. Very happy customer.”

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“Prompt delivery of a good product”

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“Good product...Great service....excellent sense of humour !! What more does one need..Do'nt change a thing....Peter..”

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“my water butt when delivered had a big dent in it. I was out at the time. The only way I could get help was to send a photo of the damage. Being in my seventies, I found this difficult to do. Even then acceptence of the damage was not fully accepted, and I had to see if there was a crack that went from back to front. I have been told that a replacement will be sent?”

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“this company is just a sell on at a profit outfit .i could have got it a lot cheaper direct from the manufacturer,, in this case endurramaxx limted,it pays to do your homework”

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“I only received the water butt on 5th September, owing to Royal Mail misdirection. So my fitter had already finished my project and is not now available to connect it up. So I have no idea whether it’s satisfactory or not.”

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“Excellent service.”

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“item came within good timescale, installation instructions aren't great and the unit itself is pretty unstable. Hard to check that it is plumb, but it rocks on most surfaces (even when the surface is dead level) hopefully it will be more stable once there is water inside it. Still in process of installing.....”

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“HI, I haven't installed my new water butt yet as it is going to be attached to a new garage. However, I have been very satisfied with Water Butts Direct when I had an initial query. Thank you”

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“Site easy to follow and products clear descriptions. Arrival within the stated time scale and product good quality and easy to follow fitting instructions. Highly recommended.👌👍”

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“Good product well packaged and sadly delivered the only reason it’s not 5 stars is that it wasn’t in stock at the point of order but approx 10 day wait so not bad”

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Water Butts Direct is rated 4.5 based on 2,377 reviews