Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.54

4.5 Rating 2,377 Reviews

89 %

of reviewers recommend Water Butts Direct

4.5

Based on 2,377 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 5th June 2026

Tim Apps

Water Butts Direct 5 star review on 7th March 2026

John

Water Butts Direct 5 star review on 6th December 2025

Peter

104

Anonymous

Anonymous // 01/01/2019

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“Product very good, Water Butts excellent service, very professional, would recommend However, the courier used to deliver, DPD Desperate Parcel Deliveries are a complete waste of space. I f I was Water Butts Direct I would have serious concerns about DPD. Other than the delivery problem as previously mentioned WB direct is a very efficient Company.”

Helpful Report

“Great value, great service and very easy to position and connect. It took about 15 minutes and was surprisingly straightforward.”

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“Love these planter water butts. But more expensive but worth it. Delivered quickly for large item with all pieces supplied to connect”

Water Butts Direct 5 star review on 17th August 2022

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“Quick delivery good value for money would recommend highly”

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“we received our water butt in good time with everything in order. I had a question about attaching the tap, rang one of your customer advisers and was given the help I needed.”

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“Delivered ok quick and easy to set up.”

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“Simple to attach to downpipe. Have tested the tap and it works fine. Now just need some rain...”

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“Only small issue was the stand, which I don’t need. But was not able to deduct from my purchase, so I have a large lump of plastic going to landfill. Otherwise all good”

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“Decent service. Products arrived within a week. Documentation for installation could be better. Had to search YouTube . But probably would have to do that anyway.”

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“The water butt seems sturdy enough but of course there has been zero rain since it was delivered. My only criticism and the reason I docked one star on the rating is that the two holes on the lid to lift it look as though they've been made by some creature as the cuts are very ragged and sharp - my guess is that they should have been filed or sanded down before leaving the factory but for some reason this wasn't done. But a minor detail, really, all in all this seems like a good buy.”

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“Very impressed with fast free delivery. Well made and also impresses with 5 year Warrantee. Would buy again. Only comment is I needed an extra male connector to hook-up 2 water butts”

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“Good clear website, competitive prices, and fast delivery. Everything you want in a supplier. Martyn, Rochester, KENT”

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“A very strong product with good dimensions. Only issue we had was the wing nut which secures the tap to the water butt was missing. Replacement sent immediately issue was identified. Easy to install we just need the rain!!!”

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“Very impressed with the product and the service provided by the seller. Highly recommended, thank you. Now I just need some RAIN!”

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“Excellent delivery service. The item was well packaged when it arrived. Looks very stylish although it is wider than I thought. The planter is deeper than I expected and will need a fair quantity of compost and plants to fill it.”

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“Ordered a new Water Butt lid to replace a storm-damaged frail lid. Replacement is excellent with good moulded reenforcement sections and the lid now fits my water butt with a definate locking action. Packed and delivered with No problems”

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“Very good website,order arrived within stated time frame and free delivery”

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“Simple ordering process & reasonable delivery times. Very prompt response to problem over missing tap, which was sent out, without fuss, arriving a few days later. So, good customer relations as well. Happy overall.”

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“Very good service from order to delivery good advertising of water butts will be using again in future”

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“nice sturdy looking water butt with all its stand and attachments; delivered fairly promptly and although not yet in use, due to lack of rain, I'm sure it will earn its keep in helping not to waste water. Thinking of buying another now and would definitely use Water Butts Direct again.”

Helpful Report

Water Butts Direct is rated 4.5 based on 2,377 reviews