Water Butts Direct Reviews

4.53 Rating 372 Reviews
91 %
of reviewers recommend Water Butts Direct
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Within 5 Days
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone
Read Water Butts Direct Reviews

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

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54 Wilbury WayHitchin SG4 0TP, ,

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Very good service. Apart from delivery issues outside the company's control, the only small quibble is that the inlets and outlets were not quite perfect, needing bits of plastic cut off or drilled otu.
lid is cracked and the tap drips not impressed
Hi Simon, apologies to hear what's happened. The crack in the lid is likely to of happened during its delivery so we will be investigating this further with the courier used. Please contact our customer support who will be able to deal with this immediately and get replacements sent out > CS@gm8group.com. Kind regards, Water Butts Direct
very good service once the water butt was in stock next day service, water butt now fitted and waiting for some rain
Ordered 3 butts and all delivered on time and with all the correct accessories. My only criticism is the ludicrous 'child safe' catch on the lids. After cutting my thumb attempting to open them, had to resort to a heavy stick to depress the catch and remove the lids. Health and safety gone bonkers.
Thank you for a great service and quality goods 👏 we have used you before and always recommend you thanks again Miss Dean 😊
Very happy with my purchase and the items were delivered as advised
When I first ordered the water butt it was shown to be in stock. This proved to be untrue. I was assured it would be back in stock within a few days but it wasn't. It remained out of stock for about two weeks. I realise this was out of WBD's control as it was a supply problem but it should not have been shown as available when it wasn't. However Daniel did his best to supply the water butt and when it finally arrived I was very pleased with it.
Hi Janet, Thanks for contacting us and apologies to hear what happened. It looks like this may have been a stock error which we can only deeply apologise for - we will also investigate this to help ensure it doesn't happen again. Please understand due to high demand and the situations in the world right now, our suppliers are being affected which can affect dates in which stock should be delivered to us. Glad to hear you've now received your water butt and are satisfied :) Thanks, Water Butts Direct
I would recommend this company & was pleased with the way they dealt with a faulty item & replaced it without quibble & delivered a replacement promptly.
The items I ordered arrived promptly and as described, so now i only have too wait and see if they do what they are supposed to do.
Very good quality
Delivery earlier than expected.
Fast delivery and great service
Good choice,good brands and easy to order. Delivery was quick.
Very pleased with the 4 x 700 Litre water butts as they fit perfectly and discretely under the roof of our car port and garage and are doing an excellent job of collecting rainwater. I was amazed how quickly they were delivered after ordering, as the website said 3 weeks and they came a few days after ordering. The delivery itself went very smoothly, with the driver calling me the night before and also 30 minutes beforehand. He was a very pleasant chapmwho had driven all the way from Lancashire to Essex that morning. He took all 4 water butts off the van and placed them very neatly on our drive.
Water Butts Direct 5 star review on 11th March 2021
Excellent firm lots of choices good prices and competitive And delivered the very next day Perfect 👌
Good product, well made. The positioning of the most convenient tap outlet is a bit odd, leaving a quarter of the butt's contents unobtainable, but nevertheless less a solid piece of kit. One star dropped because of the delivery. The web site said they would notify us of the despatch and expected delivery date. They didn't, it just turned up. Only by chance were we at home to bring it in.
Hi, Thank you for the feedback. In answer to your point regarding the tap outlet being positioned a quarter of the way up the water butt - this is to allow you to place a watering can underneath it :) If it was placed at the bottom, there would be no way to place a watering can underneath it unless you used a stand. Kind regards, Water Butts Direct
Excellent service. Next day delivery and well packaged. Good quality water butt.
Excellent. Prompt delivery. High quality. Good price.
Great service
Great product - Harcostar 227litre butt. Ordered two. Super fast delivery. Great service.
Water Butts Direct is rated 4.53 based on 372 reviews