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Water Butts Direct Reviews

4.6 Rating 2,236 Reviews
90 %
of reviewers recommend Water Butts Direct
Company Reviews Product Reviews
1,226
 Questions Insights Metrics Info
4.6
Based on 2,236 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Water Butts Direct Reviews

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Anonymous
Verified Buyer
“VERY PROMPT SERVICE”
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Deborah
Verified Buyer
“Very pleased with quality. Although they didn't turn up on the day suggested, a quick response to my questioning - and they turned up at the second attempt. Easy to set up - now all I need is the rain.”
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Kevin
Verified Buyer
“Good product and delivered on time ..”
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Fiona & Murray
Verified Buyer
“Great water butt. Extra large capacity and thought the ability to fix to the wall was a safety plus given the size and weight of the water butt. Now need some rain to fill it :) This is our 2nd water butt from"Water Butts Direct" -- our first one is a smaller, classy design adjacent to our herb garden.”
Water Butts Direct 5 star review on 30th July 2025
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Carol
Verified Buyer
“Very modern & well constructed 400L water butt.”
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Jan
Verified Buyer
“Prompt service, Good price, fairly easy to put together”
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Peter
Verified Buyer
“Try delivering it before you ask for a review”
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Luke
Verified Buyer
“A really good quality product and super easy to assemble. The guide/video links were super useful for setup. The universal water trap was super handy for my type of drainage pipe too.”
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Geoff
Verified Buyer
“Happy with the product and the price. One part arrived broken, but Stephen in Customer Services organised the dispatch of a replacement immediately with no fuss.”
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Sheila
Verified Buyer
“Pleased when I contacted customer services with a picture of a damaged butt a new one was despatched promptly and arrived today”
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Johan
Verified Buyer
“A water butt is a simple product and what you present is pretty good EXCEPT for the failure to provide either a reasonable length of flexible hose or a simple way to obtain additional hose to fit. Strangely it has proved difficult to find a reasonably priced length of hose on the general market. It detracts from your butt appeal (you know what I mean😁)”
Helpful Report
Hi Johan, we sell a range of different sizes of hose pipe on the website: https://www.waterbuttsdirect.co.uk/search/?q=hose. If you are still having issues, please contact us and we will try and assist further. Mandy
SYLVIA
Verified Buyer
“Found exactly what I needed (replacement water butt connector tube in white). Husband thought it was expensive but hadn’t been able to find the right size in white anywhere. Placed order and it was delivered within a few days. Had to pay P&P.”
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Paul
Verified Buyer
“I needed a plastic stand for an existing water butt that had been standing on a pile of broken paving slabs! One of yours was just the right size and height, and arrived in good time. The butt now looks as good as new on its new stand and for little cost.”
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Ray
Verified Buyer
“We love our new water it is caused from an oak tree and looks fabulous in our garden as well as very useful in the hosepipe ban”
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Anthony
Verified Buyer
“Excellent service. Arrived within 3 days of ordering.”
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Chris
Verified Buyer
“Purchased, delivered installed and rather depressingly shrinks in size when full, to the extent that the inflow is no longer level, but 4 or 5 cm's below the original height, which proceeds to drip. It will be interesting to see if it returns to the original height when emptied. A review was requested.”
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Stewart
Verified Buyer
“Great value for money. 2nd from W/B/Direct. Already fitted and in place. Only get my water butts from here.”
Water Butts Direct 5 star review on 25th July 2025
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Christopher
Verified Buyer
“So far so good, all installed with ease, just need some rain 😂👍”
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Marc
Verified Buyer
“Robust and well made water butt. Made in the UK, delivered quickly, really pleased.”
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Andrew
Verified Buyer
“Excellent, good quality would purchase again when necessary”
Water Butts Direct 5 star review on 25th July 2025
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Water Butts Direct is rated 4.6 based on 2,236 reviews
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