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Water Butts Direct Reviews

4.6 Rating 2,255 Reviews
89 %
of reviewers recommend Water Butts Direct
Company Reviews Product Reviews
1,244
 Questions Insights Metrics Info
4.6
Based on 2,255 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Water Butts Direct Reviews

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

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Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Margaret
Verified Buyer
“First class service”
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David
Verified Buyer
“Very efficient service, and prompt delivery of what I needed.”
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Cynthia Reeks
Verified Buyer
“Pleased and butt arrived sooner than I expected. Thanks so much. :)”
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John
Verified Buyer
“This is such a great product at a great price. I have joined it up with another water butt so the hose pipe is now redundent'”
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Ronald
Verified Buyer
“Good product delivered on time”
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Alan
Verified Buyer
“Good value 100L wateer butt with prompt delivery”
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Karen
Verified Buyer
“Easy to order online with lots of choice. Arrived quickly. Haven't set up yet but instructions included”
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Patricia
Verified Buyer
“The water butt is perfect BUT unfortunately the delivery person throw it over a seven foot gate, the water butt was not damaged thank goodness.”
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Catherine
Verified Buyer
“Delivered swiftly. Well packaged. I intend to use as a thermal heat mass in greenhouse which is being prepared for winter and this neat water butt will sit in the corner of a 6x6ft gfreenhouse. It's black as well ..the colour for heat mass..so delighted with product. Delivered in the middle of a storm as well..welldone courier. Thank you Cathy”
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Andrew
Verified Buyer
“Swift delivery”
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Tracey Geeves
Unverified Reviewer
“Having ordered 2 water butts from the company, with a good experience, I decided to place an order for 1 200 litre aerobin. Unfortunately my experience this time was poor all round. Firstly the one I ordered wasn't available (despite being in stock). This was communicated a week later that a replacement colour would be sent. I asked for this to be delayed by 1 week as I was about to go on holiday, which they agreed, but then sent it anyway. It arrive d while i was away, ;wft with a neighbour several doors away and no indication who it was left with. Understand delivery issues are not fault of comany, however absilutely no assistance in helping me locate and meant I was just knocking on every neighbours house trying to locate. Once I unboxed and tried to assemble the thing, was a complete disaster and ended up with broken panels. Zero resolution from custoemr services, despite multiple emails, photo evidence. I gave up in the end after 2 weeks and the aerobin went to the tip. I left a review for the aerobin composter, however water butts direct have chosen to not publish this to the product page and the 200litre aerobins have zero reviews on this site - curious! I have no faith that any issues will be resolved with this company and therefore woul d not purchase anything again from them in the future.”
Helpful Report
Hi Tracey, on checking our records I confirm that in May we responded to your e-mails asking for assistance by sending you detailed instructions on how to assemble your Aerobin. When you damaged parts during the assembly process we asked for photos of the damaged parts so we could replace them. I can't see that we had a response from you, but if you did I can only apologise for not getting back to you. It might have been worth calling us and we could have tried resolving the situation which would have meant that you wouldn't have had to throw your Aerobin away. Original Organics
Anonymous
Verified Reviewer
“I ordered 3 items from Water Butts at the start of July 2025 , 2 of which arrived promptly. However the 3rd item, priced £17 has not arrived. I contacted the company in August and they sent another item via Evri. The delivery advice first said it was being delivered that day, then it said it would be delivered the next working day. Nothing has arrived yet, despite contacting Water Butts. Not impressed as this saga started 3 months ago...”
Helpful Report
Please send your order details to Customer Services at cs@gm8group.com so we can assist as this is a review platform and we cannot access your details here. Mandy
Karina
Verified Buyer
“Arrived very promptly, exactly as advised. Water Butt perfect. Thanks.”
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David
Verified Buyer
“The water butt has only just arrived so not sure what sort of review I can write.”
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Anonymous
Verified Buyer
“Was not able to see how order was progressing or when it would be dispatched. First I knew was when I got an email telling me it would be delivered that day Also not that chuffed with the shape of the butts themselves. Their footprint is bigger than norms water butts. And you need to have long arms and be very flexible to unscrew the tap from inside to set it up”
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Dave
Verified Buyer
“8 days later the tap still hasn’t arrived.”
Helpful Report
Hi Dave, we can't access your order details on here as it is a reviews website. Please e-mail us at customer services: cs@gm8group.com with the details and we will look into this for you. Mandy
Roy
Verified Buyer
“The compost system arrived quicker than expected and is of very good quality”
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Roger
Verified Buyer
“So far, over the last couple of years, we have purchased 5 water butt's from Water Butt's Direct, and if the water butt's and assessories they stock were not upto doing the job they are designed for, we would not have bothered. Excellent”
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Jacqueline
Verified Buyer
“Great product - I was especially pleased that it was made out of recycled plastic, but information on elivery times was a bit sketchy as it wasn't in stock”
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Andy
Verified Buyer
“Product is great. Slightly shambolic organising delivery Customer care need some empathy skills...”
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Water Butts Direct is rated 4.6 based on 2,255 reviews
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