Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.54

4.5 Rating 2,371 Reviews

89 %

of reviewers recommend Water Butts Direct

4.5

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 5th June 2026

Tim Apps

Water Butts Direct 5 star review on 7th March 2026

John

Water Butts Direct 5 star review on 6th December 2025

Peter

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“..........”

Helpful Report

“Friendly helpful staff but delivery a bit slower that expected , though there was a BH between.”

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“The water butt arrived and upon opening showed a large blemish around the whole of the butt. I telephoned the company several times, only time receive the same voicemail each time. I keft a message for a return call, as suggested. I emailed the company via 2 different emails, showing photos. To date, no one has the courtesy to return my call or arrange a return if the item.”

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“At the moment the rating is one star because the latest order did not come with all the connections required. There has been no answer to my phone calls for a week, the email including photos has been neither acknowledged or replied to.”

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“Perfect just what we needed, very quick response and postage Thank You”

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“Very good product, excellent comm7nication and timely delivery. Very satisfied, thank you.”

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“I ordered a water butt on a Thursday and it was delivered early Saturday morning. The quality of the water butt is very good: all the pieces were included and all prepare holes etc were finished off well. I am delighted with both the product and the ordering and delivery process. First class!”

Water Butts Direct 5 star review on 3rd May 2026

Helpful Report

“Thank you for such quick service and delivery. The item was well packed.”

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“Easy to order and swift to arrive. The only niggle - the enclosed wotsit that joins the downpipe to the butt was the wrong sort so that slowed me down. I realise that you probably have no control over the connector supplied but it’d be good if you did! Thanks though”

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“Great service, arrived the following day, impressive!”

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“Ive heard from family and friends that the products are good, but my experience of the company has not been great. They advertise products as IN STOCK, but now I am receiving emails telling me of delays. Having researched om trust pilot this seems to be their method. It feels dishonest and I am considering cancelling my order and searching elsewhere.”

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“Next day delivery”

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“Absolutely perfect and more aesthetically pleasing than other water butts advertised.”

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“The item I ordered arrived within three days; I was veyr happy wtih how quickly I received my order.”

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“Great selection of products at reasonable prices. Fast dispatch and delivery.”

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“I'm very happy with my small, slimline water butt. Arrived next day and was better quality than I had anticipated. It went together very smoothly and the holes had been predrilled. Easy to install and the tap doesn't leak.”

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“Iran’s not received yet🤔”

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“Great item and brilliant service thankyou. 👏”

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“Very pleased with the water butt Just as shown online Arrived within a couple of days of ordering Great product & excellent service 👍😊”

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“I placed my order on 26 March for over £1400 worth of products. The accessories came within a few days followed by one of the water butts. The two final water butts didn’t arrive within the stated delivery period granted there was a bank holiday weekend but still late. I phoned customer support who stated it would be a further week before delivery as it was being shipped direct from their supplier. One week later still no delivery. The order status on my customer page said it was shipped and the order complete. I called customer support who claimed the order was complete but would now check with their supplier and let me know what was happening. No feedback from customer support but the next day the shipping company called to arrange delivery which arrived on 21st April. I suggest you change your delivery company because on the shipping documents it showed it was picked up on 3rd April and obviously just sat in the shipping warehouse for over two weeks. Poor delivery service and attention to detail.”

Helpful Report

Water Butts Direct is rated 4.5 based on 2,371 reviews