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Village Heating Limited Reviews

3.7 Rating 405 Reviews
22 %
of reviewers recommend Village Heating Limited
3.7
Based on 405 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 93%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Read Village Heating Limited Reviews
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Phone:

0208 102 9898

Location:

333 High Road,
Harrow Weald,
London
London Borough of Harrow
HA3 5EQ

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Anonymous
Anonymous  // 01/01/2019
Booked an hour. Engineers gone out twice in total about 20 min saying he needed to move the car. Looked at boiler about 15 min then let air out from radiators in about 20 min then said time was up. Need more time. I told him it was the pump and he did not touch it! Said it was a house. Need at least 2-3 hours to find out issues. Boiler not fixed. Gone. I would not recommend at all! Waste of money.
Helpful Report
Posted 8 years ago
When the engineer arrived and started looking at my boiler he quite quickly reeled off a list of things that could have been wrong, then tried to convince me I needed a new boiler that would likely cost around £2k. I don’t believe my current boiler is old enough to justify a new one, and this is the first time I’ve had a problem so I was suspicious. When I said I’d need to get a second opinion before committing to that kind of expense he tried to deter me by saying a different company would be way more expensive than them etc. I later discovered that while he was looking at my boiler he’d disconnected a tube inside of it that meant after he’d gone I was stuck with no hot water or heating (it was working sporadically before he came), and when his job report was emailed to me he’d listed four things that needed replacing in order to fix the boiler. To get a second opinion I had an engineer from British Gas come round the next day and didn’t say anything about what the guy from Village had said to see if he would say the same. He actually managed to fix the boiler in less than an hour and didn’t need to replace anything, saving me £100s (or £1000s if I’d have believed I needed a new boiler!) I see Village has a lot of positive reviews but based on my personal experience I can only recommend that people steer well clear of them and be suspicious of anything they say.
Helpful Report
Posted 8 years ago
Payment taken in advance. 1.5 hrs past the appointment time.Repairman never showed up. Did not receive a call. Because it is Saturday, nobody answering the calls. Do not use them.
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Posted 8 years ago
Village Heating diagnosed and fixed my boiler temporarily within the hour. I was extremely impressed as a company which I previously used only came out and diagnosed it. I was sent a quote the same day to fix my boiler and I am extremely impressed with their service. I would highly recommend this company to everyone, they are extremely professional and are an honest company.
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Posted 8 years ago
AVOID, same bad experience as other customers' mention. Payment made in advance, workman is clues less and rude.
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Posted 8 years ago
Plumber done a powerflush on 8 of my radiators! He did a great job, he arrived on time and cleaned up. Great service from Village Heating definitely will be using them to carry out all my heating and plumbing work
Helpful Report
Posted 8 years ago
I would recommend Village Heating Company in emergency as I'very got an issue with my heating system a few days ago, and I've made an appointment ,they took the payment in advance, the engineer was late, but fortunately he fixed my boiler. He apologised for being late. Thanks .
Helpful Report
Posted 8 years ago
Engineer could not even find way to our commercial property let a lone than fix our boiler. Left boiler unreliable with gas smell. He came and read the boiler manufacturer instruction, acted unprofessionally and unethical. Demanded cash payment in advance, no hidden charge they advertised, why then was we asked by engineer for more cash to continue working on. When we refused he stormed out and threatened us when asked by us to provide receipt for payment we had already made. Try to bite my hand because I grab a worthless satnav, who even use one of these nowadays. Bad impress and will never use your company again. I am left devastated by the experience.
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Posted 8 years ago
Had a broken boiler, Village Heating fixed it straight away! Very happy with their service!
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Posted 8 years ago
Fantastic service from Village Heating. Staff at Village Heating are great, as they were very friendly. Village Heating fixed my boiler, prices are fairly reasonable in comparison to other companies.
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Posted 8 years ago
This Company took payment in advance and never turned up. They said they would be with us between 5 and 6 pm calling half an hour before they arrived.When they failed to arrive we called several times.They claim they give 24 hr service but all we got was an answermachine.We did eventually get through to the Boss who said someone woyld call us. They never did. Our whole evening was ruined waiting for them Even 3 days later we had not heard a word from them even though they had taken our money. It is now nearly a week since our call to them and we have not even had an apology!!! How dare they take our money and not turn up. Meanwhile we ate still waiting for a refund.
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Posted 8 years ago
Excellent service, staff are genuine and friendly and professional, thank you!!
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Posted 8 years ago
Village Heating came out straight away to fix my boiler, as it broke down and I needed heating as I have young children in my household. I am extremely impressed with there quick service. The engineer which came was great and fixed the issue.
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Posted 8 years ago
Great service from Village Heating! My old boiler,broken down and I knew it would be time for a new one. They provided me with a free estimate, which I was impressed with as many companies tried to convince me to pay for them to come out. The engineer which came to install my boiler, was great he arrived early and ensured that the place was left tidy! The prices which Village Heating charged are fairly reasonable.
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Posted 8 years ago
Amazing service from Village Heating. I had to call,last night to get my boiler repaired. The engineer which came out was fantastic, he was helpful and told me what was wrong with my boiler. Very impressed with Village Heating.
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Posted 8 years ago
Fantastic Service from Village Heating. Called on Saturday for an engineer to come and fix my boiler. I am extremely happy with Village Heating. They engineer fixed my boiler and assured me that it was working fine. So glad I have hot water and heating!
Helpful Report
Posted 8 years ago
Please avoid this company at all cost!!! Receptionist/secretary shouldn't work in customer service at all. I never had to talk to such a rude person in my whole life. In my company she would be fired instantly! Now about whole situation. ..Our boiler stopped working (flame failure ) so we called engineers from this company. We have been charged for diagnosis and left with not working boiler. 2 days later they came with spare part £250 + another charge for call out. After an hour they informed us that part which they replaced wasn't a problem. They left us for whole weekend without hot water and heating suggesting that they will send another engineer to have a look but first we have to book boiler service. When I told mentioned previously receptionist that effectively they are leaving us without heating and hot water for whole weekend her response was as follow :"Yeah...preety much". When we asked for refund because work wasn't done they told us that was inexperienced engineer (so if we would be enough lucky and have experienced one we wouldn't have to pay for 3 visits)We had to call on site another company which fixed our boiler in 15 minutes without extra costs and multiple visits. I'm going to tell all my friends and neighbours about VH in person and social media. People have to know that they will deal with highly incompetent company if they decide to call them.
Helpful Report
Posted 8 years ago
Please avoid this company at all cost!!! Receptionist/secretary shouldn't work in customer service at all. I never had to talk to such a rude person in my whole life. In my company she would be fired instantly! Now about whole situation. ..Our boiler stopped working (flame failure ) so we called engineers from this company. We have been charged for diagnosis and left with not working boiler. 2 days later they came with spare part £250 + another charge for call out. After an hour they informed us that part which they replaced wasn't a problem. They left us for whole weekend without hot water and heating suggesting that they will send another engineer to have a look but first we have to book boiler service. When I told mentioned previously receptionist that effectively they are leaving us without heating and hot water for whole weekend her response was as follow :"Yeah...preety much". When we asked for refund because work wasn't done they told us that was inexperienced engineer (so if we would be enough lucky and have experienced one we wouldn't have to pay for 3 visits)We had to call on site another company which fixed our boiler in 15 minutes without extra costs and multiple visits. I'm going to tell all my friends and neighbours about VH in person and social media. People have to know that they will deal with highly incompetent company if they decide to call them.
Helpful Report
Posted 8 years ago
I needed a powerflush on several of my radiators. The customer service team, provided me with a great price to powerflush 5 radiators. The plumber which came to do it was fantastic. I would highly recommend them!
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Posted 8 years ago
This company ask for payment in advance and once you paid for one hour of work, you are tied to them and have to keep paying for many visits until they fix your boiler. I have been charged £458 to replace a Gas valve on my boiler. The part costs only £120 inc Vat, but It took them a week to find out what is wrong and charged me for 3 visits. The actual bill woug have been £532 and they give me some discount after I complained. On a good side, they have good boss, Daniel who listen to you and also staff and engineers are very polite.
Helpful Report
Posted 8 years ago
Village Heating Limited is rated 3.7 based on 405 reviews