Village Heating Limited Reviews

Name: Village Heating Limited
Address: 333 High Road, Harrow Weald, London, London Borough of Harrow
Rating: 3.69

3.7 Rating 391 Reviews

20 %

of reviewers recommend Village Heating Limited

Company Reviews

Metrics

Info

3.7

Based on 391 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

Visit Website

Phone:

0208 102 9898

Location:

333 High Road,
Harrow Weald,
London
London Borough of Harrow
HA3 5EQ

Write Your review

Tell us how Village Heating Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My appointment was 8am as requested and the engineer arrived a couple of minutes early. He was clean, start, polite and efficient, completed the annual boiler service and gas checks and left in good time for me to get to another appointment. Well pleased with VHL.”

Helpful Report

Posted 5 days ago

“Good, brilliant and respectful engineer and humble plumbers.”

Helpful Report

Posted 2 weeks ago

“2nd Year of First Class Service from VHL. They are great all rounders, from their telephone & email communication and prompt responsiveness. Their billing & report info. Punctuality and professionalism of their staff on visits to our office. We would happy recommend them!”

Helpful Report

Posted 4 weeks ago

“Absolutely First Class! From the excellent Customer Service from Mohamoud (who was very helpful when I rang Village Heating) to the friendly and helpful engineer (Reggie) who came out to investigate the leak, I was very impressed by both! Reggie found the source of the leak, and reassured me throughout the whole process. (They are a credit to their company) who I would be happy to recommend!”

Helpful Report

Posted 1 month ago

“This gentleman Fadi arrived on time very polite very knowledgable explained everything job was done it was a pleasure to meet him and have him in our home Many Thanks Fadi”

Helpful Report

Posted 1 month ago

“All round thorough staff that get the job done, explain things well to the customer, friendly and tidy staff, great pre advice by email, decent response times, slightly higher prices but worth it for such high service.”

Helpful Report

Posted 1 month ago

“Ronak provides a fantastic level of efficiently & is very proactive in helping Karibu delivery a high level of service to our Residents. Keep up the good work.”

Helpful Report

Posted 1 month ago

“Had an engineer turn up yesterday 5 minutes and he was gone. Problem still not resolved. Made a call and our normal engineer turned up today 5 star service Gurjit great job”

Helpful Report

Posted 1 month ago

“Had boiler installed, excellent service. 😊”

Helpful Report

Posted 1 month ago

“100 percent 5 star. Friendly polite engineer arrived as booked on time and efficiently undertook tricky boiler installation in my slightly shoddy kitchen, then fully cleaned up all in one morning, he supplied his phone number in case I have any questions about operation, but boiler is fully functional. Telephone customer service with the delightfully voiced Aeva was exceptional. I am very pleased.”

Helpful Report

Posted 2 months ago

“Thanks to the last wonderful engineer Fadi I got my hot water 💧 working. I'm so grateful that even though wrong parts were ordered they got the job done as fast as possible in the end and I am happy with the service ☺️.”

Helpful Report

Posted 2 months ago

“Thank you very much to Irfan for your excellent work in resolving the issue with our Boiler. For many years I kept reporting the boiler informing Hyde that there is a leak as the water pressure kept going down. I had many engineers attend and could not resolve the problem. Irfan attend my property last week and straight away identified the leak. He then booked another appointment and fixed the problem. He was very respectful in my property, by using shoe bags when asked. He went above and beyond. The Magnetic filter was filthy! In all the 15 years I have lived in this property, it has never been cleaned. Thank you very much Irfan. You are a true example of a person committed to providing good customer service and ensure that your work is completed to a high standard. You are an asset to VHL.”

Helpful Report

Posted 5 months ago

“Dear Village Heating, I am writing to you on the exemplary excellent works your employee ‘Callum’ who worked so hard on restoring my gas to the point he went above and beyond at my home today. He is a credit to your organization. Amazing work. Thank you Village Heating and of course Callum. I would most definitely recommend your organization going forward and I’m facilities industry. Many thanks Amanda-Mary Breen”

Helpful Report

Posted 6 months ago

“VHL Engineer came to to check boiler was amazing and even helped us find a leak that he went out of his way amazing thank you”

Helpful Report

Posted 6 months ago

“I needed my timer clock reset from winter to summer as my heating and water always stopped working in a cold winter days. Engineer Mr Shane Welch came and sorted it all out for me. He went out of his way to make sure my heating and hot water are working in a winter. Thank you so much mr Shane Welsh 👏👏👏”

Helpful Report

Posted 7 months ago

“I have had no heating or hot water for the past two days, despite being told that the engineer had been handed the case. I have severe arthritis, and they left me without heating or hot water. I was unable to leave the flat just in-case they called. I was cold and uncomfortable. The boiler is new, and I read the booklet, and found it was the pressure which was out of my hand. They did not even call to confirm that they had the job and give one an estimate of how long they would take. Their behaviour bordered on torture of one already in pain. I would never recommend them to a housing association however, Hyde is using them because they are cheap compared to T Brown.”

Helpful Report

Posted 9 months ago

“Call handler Kelly was extremely rude on the phone when I called about my fathers heating not working after an engineer had been out a few days ago, when trying to ask if the boiler needs a part fixing could it be put as urgent as my father is a cancer patient and gets very cold despite the hot weather, she not only interrupted me but stated “it needs fixing if there’s no heating and hot water”! How disgustingly rude and disappointing from a company whose automated message asks customers not to be rude to staff!! You might want to tell or train staff to not be rude to customers who are extremely vulnerable!!”

Helpful Report

Posted 11 months ago

“Amazing service problem fixed the work man that come was great at his job and very helpful. With having disabled son with breath issues he made sure we had our heating issue resolved the same day highly recommend this company and the work man irfan kapasi. Thank you so much”

Helpful Report

Posted 1 year ago

“I had a great experience, spoke to Mahamed who initially took my enquiry and scheduled an engineer out to our property. The attending engineer was very pleasant and wore shoe covers before he came in, i have had other tradesmen attend our property and none of them wore shoe covers! The issue was fixed so very happy, thank you, will recommend.”

Helpful Report

Posted 1 year ago

“Ahmed come today to fix my frontroom radiator and he was very good and polit man he was working late too my apportionment was 3 till 6 but come after 7 but so happy working now thanks”

Helpful Report

Posted 1 year ago

Village Heating Limited is rated 3.7 based on 391 reviews