Village Heating Limited Reviews

3.79 Rating 345 Reviews
70 %
of reviewers recommend Village Heating Limited
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 92%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Village Heating Limited Reviews
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0208 102 9898


333 High RoadHarrow Weald Middlesex

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Anonymous  // 01/01/2019
I would like to say a big thank you to Jas and Chris from VHL. I contacted the company to fix my broken taps (in the kitchen and bathroom) and Jas, from the VHL Team, booked a lovely engineer for me. Jas was very helpful, professional and efficient, very committed to finding me an engineer to come fix them, he has amazing communication skills. The engineer, Chris M, came and did a great job, he was very experienced, polite and friendly. He replaced my taps for new beautiful taps. I highly recommend them!
Posted 22 hours ago
Shameful company. Taking advantage of emergency call-outs. I explained my issue to the person on the phone. Called back to make sure they carry basic materials to fix common toilet issues. They require payment upfront. The plumber shows up without inlet valve, which is a basic material. Then they wanted to come back the next day and charge £200 to fix it, in addition to the £160 already charged, claiming it takes 3 hours to replace an inlet valve. So now I have been charged and my issue is not permanently fixed. Very unprofessional to show up without required materials. Plumber could have picked up parts at the shop, but didn't want to do that, it was only 5 minutes away.
Posted 3 weeks ago
I got a call from someone at the time the engineer was supposed to arrive to say that she was sick and couldn't come. I told the person on the phone to please not send her again when the appointment was rescheduled as I couldn't believe I was told this when I was expecting the engineer; why wasn't I informed in advance? Despite the person I spoke to telling me he wouldn't send her for the rescheduled appointment I received an email informing me that the same person would be coming. This is an unreliable company that doesn't listen. In the end I cancelled the appointment and booked a self-employed engineer who came on the same day. I won't use this company again. Also, they have taken payment and I bet I'll have to keep chasing them for my money back. Terrible company.
Posted 3 weeks ago
Engineer was very good and helpful.
Posted 3 weeks ago
Have been using this company since many years. Lovely customer service and efficient engineers.
Posted 3 weeks ago
We had an appointment with you back in March - your engineer failed to arrive and yet £100 was taken from our account!!! I have chased this up with yourselves several times. This is appalling service from start to finish!! Could someone please refund our money! We are a small inner-city primary school suffering the effects of budget cuts and the extra expense of Covid.
Posted 1 month ago
I had a replacement boiler installed, as my old one of 20+ years, covered by British Gas, had broken down. British Gas were unable to attend for 4 weeks (even to look at the problem!), despite me having a service contract with them! I could not wait that long for water and heating, so I telephoned VHL on the morning of the breakdown, and within 3 working days a new boiler was up and running. The whole experience with VHL was fast and efficient, and well priced too. The engineer was polite, friendly and did an excellent job, giving lots of useful advice, and leaving the area clean and tidy. Also, the engineer's assistant, and the original engineer who attended and quoted for the boiler, were also of the highest standard. The customer service personnel were polite and helpful, and the email system used to manage the booking was really useful. I have since decided to take out a service contract with VHL for all my heating and plumbing system, which was less than half the price that British Gas were charging me.
Posted 2 months ago
The customer service is rude and un helpful i a dyslexic and yet no verbal method of recording my complain was available to me
Posted 2 months ago
Terrible company engineer went to my daughters house to replace boiler, spent all day there and couldn’t do it, used my daughters perching stool as a base for his ladder to access loft, which left marks on it,used her dish cloths tea towel and kitchen towel to clean up, scratched flooring , black marks on blinds step stool outside ruined , village heating have not addressed this at all, massive crack in the ceiling , not interested in resolving complaints just interested in requesting the negative reviews to be removed.
Posted 3 months ago
Had a boiler service done Got report back the same day. Engineer came early, was very friendly and helpful, and the booking was made for the next day after I called.
Posted 4 months ago
Worst company ever, the plumber knew he couldn’t fix the problem but said I can try for another hour and it might get fixed, when I agreed he worked for another 35 minutes then said sorry I can’t fix it you need to call the council, oh and of course he charged me for the full extra hour. Unbelievable sly people in this world
Posted 4 months ago
We had an excellent experience with VHL. I am most grateful to Bianca at the front desk who was the best customer service experience I have had from any company, anywhere. And special thanks to Stillyan the gas engineer who fixed the problem with our underfloor heating. Highly experienced, professional and a lovely man. We highly recommend him. Thanks for restoring my faith in this industry!
Posted 4 months ago
I had a new boiler fitted. The original appointment for the engineer to attend and give quote was delayed by a day. Having said this the installation went very well and it seems like it was a well done job. I am pleased we chose VH.
Posted 4 months ago
I was told that someone would replace my old radiator on Thursday between 8-11am and they arrived at 10.30am and cleaned up afterwards. Very impressed.
Posted 4 months ago
We had a boiler service booked in and they didnt turn up. I called and they said the engineer was on an emergency call, but no one called to let me know. This was rebooked for the next day and that engineer turned up 30 minutes late.
Posted 4 months ago
Needed a new boiler, they sent an engineer to see what would work best for me. Got a new boiler and had it installed by a qualified person. No messing about, got job done first time.
Posted 4 months ago
I had a faulty shower replaced, and so far so good. The engineer who came to fit it was fine but their communication and customer service is poor. I thought the cost was steep, because the first engineer who came to 'diagnose' stayed less than 10 mins and just took a couple of photos.
Posted 5 months ago
Please DO NOT use this company we had a new boiler fitted they went through a bedroom ceiling had two floods one in dinning room and one in the bedroom ,scraped dinning room chairs as they brought a long ladder through the house then told us ( we are in our 70s)we had not paid for a nest but we had!When they came to repair damage in the bedroom the two men told us that they were not allowed to leave our home until we paid as two OAP we are not going to run away !!!! We were given 100 pounds in compensation for ruining our home which is pitiful. There is no customer service at scared very scared have been warned.
Posted 5 months ago
Really poor communication from office staff they are very rude, problem also not fixed still have no hot water
Posted 5 months ago
If there were no stars I would give them that. Do not use this company. I used them for an Electrical Safety Certificate and they tried to charge mefor things thatdidn't need doing (over 1000pounds extra) .I got an honest company to do the job and paid one third of the charges. When Iquestioned why theywere asking me to dothings that werenot within myflat (their engineer went into the Freeholders cupboard whichis outside my flat and said would not giveme a certificate unless the Freeholder did workswith him, luckily the Freeholder had a valid NICEIC ). When I confronted them they were rude and unhelpful. They wasted so much of my time just to try and overcharge me. Worst company EVER!!!! In addition the engineer they sent round was rude to my tenants and told them the flat was dangerous when all that was required forthe NICEIC was an up to dat consumer unit which someone did and past the certificate for 500 pounds when VHL where asking for 1600 pounds. Complete rip off.
Posted 5 months ago
Village Heating Limited is rated 3.79 based on 345 reviews