Village Heating Limited Reviews

"Very prompt service. Would definitely recommend"

Posted 1 day ago

"I would not recommend VHL at all, I have tried to log a complaint about the incorrect diagnosis of our heating problem with VHL since 3/5/18 & I have had no reply to my email, via Facebook or via the contact form on your website. Very poor."

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Posted 1 week ago

"Stay away from this company, They will charge you in advance and do absolutely nothing in their first visit. They will give you a huge second invoice for a second visit and do a very poor job. If you claim any money back, they will go nasty on you. Be safe, go somewhere else."

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Posted 1 month ago

"They stole £108 from me on 25th January 2018 when I cancelled because they kept changing the times they were due and I had to go to work. I used another company. To this day and despite many calls and complaining to my bank with Visa dispute, I have not received a refund. Don't use them. They take your money without attending."

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Posted 1 month ago

"Used the on line chat, very prompt service , job estimate was very reasonable , engineer tracking was very useful as I knew when to expect him, Nathan was very friendly and efficient unlike a Lot of con artists in the business."

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Posted 2 months ago

"Very prompt service from Nathen Piran, fixed the issue and explained what had happened clearly."

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Posted 2 months ago

"Cant do jobs properly and rude staff!! Rudest worst company ive came across"

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Posted 2 months ago

"They made my problem worse, took £1K off me, and refused to come back and fix the problem. Don't trust them – they don't care, they are in the business of ripping off, not plumbing."

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Posted 2 months ago

"Siberian weather 1st March.Heating not working.Phoned VHL 9.30am in panic.Engineer William arrived 1.00pm.Cause condenser frozen outside.I am female senior citizen and would have been unable to cope with rectifing the problem.Office staff and William,most helpful and polite. Patricia North Harrow."

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Posted 2 months ago

"wATCHOUT. Biggest bunch of crooks. Asked for a simple certificate then got told that work needed to be done. Got it done then they said that hot water wasnot working. Before they tuched the unit absolutely no issues. Tried to sell me a new boiler even though mine is 6 yrs old & never any issues. Paid for hotwater unit even though it wasn't required. Still no hot water, then they said i had to drain my system After threating legal action guy came and fixed the unit in 1 min. They don't communicate except for taking money DO NOT USE THIS COMPANY EVER......."

1 Helpful Report

Posted 3 months ago

"Fraud company. I called them for the boiler service and engineer came in and suggested that need new boiler so he is not able to do boiler serviced. Just for that suggestion, this company charge me £108. Multiple emails to Shyam Karia (Customer Service team) but no response. I called and explain all situation but not willing to refund money. I talk with Shyam and he said if you buy a new boiler and fitting with us we will deduct that charge from the quotation, which is a way too expensive."

1 Helpful Report

Posted 3 months ago

"Fraud company. I called them for the boiler service and engineer came in and suggested that need new boiler so he is not able to do boiler serviced. Just for that suggestion, this company charge me £108. Multiple emails to Shyam Karia (Customer Service team) but no response. I called and explain all situation but not willing to refund money. I talk with Shyam and he said if you buy a new boiler and fitting with us we will deduct that charge from the quotation, which is a way too expensive."

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Posted 3 months ago

"Wish I had read the reviews before employing Village heating to fit my boiler.I have waited 6 weeks for gas safety certificate and boiler guarantee. Poor aftercare and poor customer services. There were also other issues with engineer promising to turn up but didn’t arrive as well as having to leave on the day of fitting due to prior commitments so why send that engineer? I was desperate for a new boiler 2 weeks before Christmas and had village heating recommended, bad choice by me. I emailed the director got no response about the issues I had, just a response from the office by someone who was a temp and was giving me wrong information all the time. At the time of the quote I was told going for a Worcester boiler( most expensive) this would give me a 10 year guarantee by after receiving the certificate of registration find out it is only 7 years. Trying to get help from village heating is a complete waste of time. NO ONE has a clue about anything. I am so pleased I dint take there other advice to pay for extras that were probably unessersary .They said that they could do my annual service I DONT think so. Please read reviews and get proper information and plans of actions before asking this company to fit your boiler or do any other work."

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Posted 3 months ago

"Paul Somers came and capped off a dreadful leak in the shower. Life saver and great guy!"

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Posted 5 months ago

"Worst service ever! they will not show on time, I booked an appointment to do a power flush, I waited for 2 hours to find out that the technician was not going to make it, I called the customer service, they came up the excuse that the technician was stuck in another "job". I re-booked the appointment for next week. technician showed up 3 hours late. he was making the excuse that he didnt have equipment to do the job. and to make things worse he couldnt even fix the problem!!!! what a useless company!!!"

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Posted 5 months ago

"Wow what a shocker! Firstly I wish I took my own advice and believed the bad reviews on here and on trustpilot.com and not trusted their positive reviews listed villageheating.com. I chose to give them the benefit of the doubt but I suggest to anyone reading....believe the bad reviews! Here's what they did wrong... 1. Took 20 minutes on the phone to book 2. Received no confirmation email 3. As a new customer had to pay upfront - never had a plumbers service say this before 4. Said they'd be there between 1-3pm, by 3.20 still no sign. Rang customer support and they said he's stuck in traffic and wont make it. 5. Where was my phone call to say he was leaving? Where was my phone call to say he's stuck in traffic? Not even a text! Then a cancellation, erm what about turning up to fix my problem? You can't cancel! Currently waiting my refund, which they couldn't do straight away on the phone, the assistant had to get approval from a manager - so as of yet no refund for not turning up! Trust me, book with someone else!"

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Posted 5 months ago

"Village is quite a fitting name for this company because that is exactly what they are. I have never felt more ripped off and mislead in my life. We paid a total of £900 up front. Our boiler was making some funny noises. VHL sent an engineer round for a diagnosis which cost £108. We were then booked in for another appointment to replace the heat exchanger. We had to reschedule 4 times because they either kept on sending the wrong people with the wrong parts or someone was ill etc etc. Finally when the boiler was looked at we were told it was just the pressure that was the problem (this was 3 weeks after the incorrect diagnosis). I have now been trying for 4 weeks to claim a refund for works and parts that were a) never required and b) I never saw. The manager ignores my calls and all his staff plead ignorance. In this day and age companies should not be able to get away with this criminal behaviour. I am now pursuing the claim with the Citizens Advice Bureau. DO NOT USE!"

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Posted 5 months ago

"DO NOT USE! - We have spent over a thousands pounds on fixing our boiler and the boiler is still not fixed. We actually have the same issue as when we started! Over 10 engineer visits and still no resolution. 2 months of frustration. - Don't be fooled by good reviews, they offer a discount to leave a good review. - Avoid at all costs. I found that the actual manufacturer of my boiler does a fixed price repair that covers everything for a fraction of what I have paid VHL."

1 Helpful Report

Posted 5 months ago

"I required an electrician to replace my kitchen lighting fixture. I have high standards when work is conducted in my home. I contacted VHL having never previously used their services. Tyrese arrived and competently fitted the spotlight bar, he also shared information regarding LED spotlights, wattage, etc. Tyrese was very helpful, it was refreshing meeting someone dedicated to giving a good service and going the extra mile. Good job Tyrese!"

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Posted 6 months ago

"DO NOT USE THIS COMPANY, unlike us read the many poor reviews before booking this company and find a better plumbing supplier. VHL were booked by our tenent living in my wife’s flat (as we moved in together some years ago) as the heating system had stopped working correctly and he had accidentally broken the valve/tap on the bathroom radiator. VHL charged our tenent up front and come around and replaced the valve on the bathroom radiator. To fix the heating problem they suggested that changing the TRV heads on all other radiators may work and carried out the work before our approval and booked in a Power flush for the following week. A competent plumber or heating engineer would fully understand that the heating system was a closed system and a Power flush would not be nessecary and could not be the fault. Replacing the TRV heads on the radiators would have no effect with the heating problem. Out of the 4 heads and one valve VHL changed, two of them were left leaking and over time will damage our oak floors. We had British Gas and our regular plumber around to inspect the works VHL competed and to also diagnose the heating issue. The written report from our plumber and British Gas stated: VHL had competed unecesary works by changing the 4 TRV Heads, which two are leaking and would never of solved the heating issue. A Power flush was not required as the it’s a closed system and the fault is with the boiler, which is now being replaced. VHL charged our tenent £465 (which we have had to remburse our tenent for) for 4 TRV heads and 1 Valve, for what should be no more than 1hours labour to compete the works. The total for this should of been a maximum £7 per TRV, £15 for the value and £90 labour. Their parts are not heavily discounted and they have conned our kind tenent out of money as I was away on business abroad. We have struggled to communicate with VHL until we communicated that we were going to use our solicitors, but though Daniel started to communicate, it is still a challenge and will not give us a refund of any funds back, even after explaining to the owner, Daniel the faults with the repairs and unesecary TRV heads. Still he will not explain the over charge in fees. This company just says we explained the risks of any works we complete may not solve the fault, in truth they knew what they did would not solve the issue, just conning people out of money. Daniel at VHL states they will send an auditor around to see the faults in their work, but being very un-flexible on when this can happen and who needs to be present in the property, so I expect this will not happen, unless VHL commit and get some enthusiasm to resolving the problem. Check the various web sites before booking a plumber, this is the first time we haven’t and have had our fingers burnt and bank balance hit. Disappointed in the lack of embarrassment VHL show, not in any way care of what they have done or how they treat customers. This company is a con artist at work, DO NOT LET THEM INTO YOUR HOME! Be warned. Regards, Simon Jones Simon Jones Technical Production Director 07388 327 412"

2 Helpful Report

Posted 6 months ago

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