Village Heating Limited Reviews

Name: Village Heating Limited
Address: 333 High Road, Harrow Weald, London, London Borough of Harrow
Rating: 3.64

3.6 Rating 377 Reviews

17 %

of reviewers recommend Village Heating Limited

Company Reviews

Metrics

Info

3.6

Based on 377 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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Phone:

0208 102 9898

Location:

333 High Road,
Harrow Weald,
London
London Borough of Harrow
HA3 5EQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed my timer clock reset from winter to summer as my heating and water always stopped working in a cold winter days. Engineer Mr Shane Welch came and sorted it all out for me. He went out of his way to make sure my heating and hot water are working in a winter. Thank you so much mr Shane Welsh 👏👏👏”

Helpful Report

Posted 5 days ago

“I have had no heating or hot water for the past two days, despite being told that the engineer had been handed the case. I have severe arthritis, and they left me without heating or hot water. I was unable to leave the flat just in-case they called. I was cold and uncomfortable. The boiler is new, and I read the booklet, and found it was the pressure which was out of my hand. They did not even call to confirm that they had the job and give one an estimate of how long they would take. Their behaviour bordered on torture of one already in pain. I would never recommend them to a housing association however, Hyde is using them because they are cheap compared to T Brown.”

Helpful Report

Posted 2 months ago

“Call handler Kelly was extremely rude on the phone when I called about my fathers heating not working after an engineer had been out a few days ago, when trying to ask if the boiler needs a part fixing could it be put as urgent as my father is a cancer patient and gets very cold despite the hot weather, she not only interrupted me but stated “it needs fixing if there’s no heating and hot water”! How disgustingly rude and disappointing from a company whose automated message asks customers not to be rude to staff!! You might want to tell or train staff to not be rude to customers who are extremely vulnerable!!”

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Posted 4 months ago

“Amazing service problem fixed the work man that come was great at his job and very helpful. With having disabled son with breath issues he made sure we had our heating issue resolved the same day highly recommend this company and the work man irfan kapasi. Thank you so much”

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Posted 7 months ago

“I had a great experience, spoke to Mahamed who initially took my enquiry and scheduled an engineer out to our property. The attending engineer was very pleasant and wore shoe covers before he came in, i have had other tradesmen attend our property and none of them wore shoe covers! The issue was fixed so very happy, thank you, will recommend.”

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Posted 7 months ago

“Ahmed come today to fix my frontroom radiator and he was very good and polit man he was working late too my apportionment was 3 till 6 but come after 7 but so happy working now thanks”

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Posted 9 months ago

“Do not let unprofessional VHL in your home no consideration for your home property a new boiler shouldn't cost me more to fix the mess. kitchen is a mess wire & pipes everywhere & the unit it was in is ripped out of the wall, didn't try fixing or clearing up any mess,had to ask for dust sheets & don't even try talking to a supervisor!! VHL is [UNPROFESSIONAL]*appalling cowboys it's been 3 days still clearing all my food units RESPIRATORY MACHINE & meds”

Helpful Report

Posted 10 months ago

“This engineer William Dawood is amazing I had my new boiler that was having all the time some issue but the first time he came for the check up of gas and electricity since then I never had any problem with it again today he just came again for another check up, I just want to use this opportunity to thank the company for this amazing man he has a lot of experience and he really know what he's doing. 233 Wordsworth way West Drayton Ramyne Olosinmo”

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Posted 10 months ago

“You need to add on your 24h recordings not just about no gas or heating but leaking boilers. Also nobody is answering your lines from 12 to 04:40 am for emergencies”

Helpful Report

Posted 10 months ago

“Absolutely hopeless my sister has been without any heating for over 2 weeks.she is 72 and has ended up in hospital with a chest infection, with other things,in this freezing cold weather.Any time someone has turned up they cannot fix the boiler as they "need a bit".Once didn't even turn up at all. Each time she has had to get a friend (76 years old)to sit and wait in her cold house. Again waiting for someone today.supposedly first call and it is now 9.30”

Helpful Report

Posted 10 months ago

“Firstly the engineer waked upstairs on my light carpet with filthy shoes, secondly they sent a plumber to fix a new pump for my boiler and for some reason he turned off the plug socket for my freezer causing approx £50 worth of spoiled food. I have emailed Wayne at VH twice to request compensation and had no reply. I have tried to call them today and held on for an hour (longer than the most awful TV or Internet companies) and had to give up. I am a Hillingdon Council tenant and I can only assume the council moved to them because they are cheap. Appalling customer service, I agree with other posters that the girls in the office can be rude and unhelpful”

Helpful Report

Posted 1 year ago

“I booked a apportionment on Tuesday 5th december at 3 o'clock but they still not here at 7.37 pm this is so disgusting they should inform me with a call or text”

Helpful Report

Posted 1 year ago

“I had booked an appointment with village heating ltd on 30th October in advanced for the 17th of November between 8am -1 pm only to seat my gas boiler clock. On th 17 in the morning at 10 am I called to the company to find out when the engineer will arrive the person by the name of Ronni answered my phone she said we don't have any booking for you. I asked can you find out my first booking called on the 30th she said not possible. I missed one day my work and my earning for nothing just stayed at home the company treated us poorly I recommend to every one do not use this company at all.”

Helpful Report

Posted 1 year ago

“I would like to give 5 starts for the engineer Irfan who came and not only fixed the boiler but explained how to set up the the heating and water temperature as well. He answered all my questions and went above and beyond. He was very polite and helpful person. But I can give only one star for the customer service as both ladies I talked to to book an appointment was very rude. So average will be 3 stars.”

Helpful Report

Posted 1 year ago

“Very rude customer service. My boiler won't turn off and keeps igniting itself. Lady on the phone told me to just turn it off by the mains and put it on when I need it. Absolutely appalling 2 week wait for appointment and they were so RUDE .”

Helpful Report

Posted 1 year ago

“It is one of the worst companies I have seen. They don't care about the customer at all. I encountered a predicament with the hot water supply for showers. Initially, for the first three minutes, the water is adequately hot, but thereafter, it turns cold. I exercised patience until Monday when they dispatched an engineer. The engineer informed me that the boiler was malfunctioning and subsequently fixed it. Upon checking, I observed that the water temperature remained lukewarm. I communicated this to the engineer, who, rather dismissively, suggested that it was sufficient for showering and departed. Subsequently, I contacted their customer service, where a lady named Lina, or Lima (I cannot recall precisely), informed me that I would have to endure this inconvenience until the following week. I implored her, emphasizing the necessity of hot water during cold weather for my children's well-being. She regretfully responded that she could offer no solution and suggested that I speak to one of her colleagues. * It doesn't even deserve one star *”

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Posted 1 year ago

“FIlled out their online booking enquiry form. Set a date and time. They didnt show up.”

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Posted 1 year ago

“An engineer turned up unannounced without an appointment wanting to check our gas! Very odd.”

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Posted 1 year ago

“AVOID. Organised Village Heating to conduct an annual boiler review for £120 (inc VAT). Since being in the property (2 years), we've not had any issues with our boiler. A friendly boiler engineer arrived and conducted the review. He informed me that, although the boiler was old, there was nothing wrong with it. The following events unfolded after he left: - Village Heating emailed me with a quite for nearly £900 worth of repairs (not mentioned at all during the visit) - We woke up in the middle of the night to the boiler flashing F/1 and not working (we have a 6 week old child) - I reset the boiler but it continued to conk out and flash F/1 - Called Village Heating to explain the situation. Rather than addressing the issue, they asked me if I'd considered the quote of nearly £900 for repairs. - I restated the issue and was told I needed to speak to Customer Support. They put me through to a voicemail. - I called back and asked why they'd put me through to a voicemail. I was told that Customer Support was busy and that they'd call me back. - Still waiting for that call nearly 24hrs later... Do yourself a favour and avoid this company that is clearly taking advantage of vulnerable people.”

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Posted 1 year ago

“APPALING. The costumer service is horrible. I was in shock with what i experienced the two times I phoned them. They mock about my accent the first time, the second time they literally hang up. It's unacceptable this behavior. You should be respectful with people no matter where they come from, we are your clients.”

Helpful Report

Posted 1 year ago

Village Heating Limited is rated 3.6 based on 377 reviews