Village Heating Limited Reviews

Name: Village Heating Limited
Address: 333 High Road, Harrow Weald, London, London Borough of Harrow
Rating: 3.65

3.7 Rating 372 Reviews

16 %

of reviewers recommend Village Heating Limited

Company Reviews

Metrics

Info

3.7

Based on 372 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0208 102 9898

Location:

333 High Road,
Harrow Weald,
London
London Borough of Harrow
HA3 5EQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ahmed come today to fix my frontroom radiator and he was very good and polit man he was working late too my apportionment was 3 till 6 but come after 7 but so happy working now thanks”

Helpful Report

Posted 1 month ago

“Do not let unprofessional VHL in your home no consideration for your home property a new boiler shouldn't cost me more to fix the mess. kitchen is a mess wire & pipes everywhere & the unit it was in is ripped out of the wall, didn't try fixing or clearing up any mess,had to ask for dust sheets & don't even try talking to a supervisor!! VHL is [UNPROFESSIONAL]*appalling cowboys it's been 3 days still clearing all my food units RESPIRATORY MACHINE & meds”

Helpful Report

Posted 2 months ago

“This engineer William Dawood is amazing I had my new boiler that was having all the time some issue but the first time he came for the check up of gas and electricity since then I never had any problem with it again today he just came again for another check up, I just want to use this opportunity to thank the company for this amazing man he has a lot of experience and he really know what he's doing. 233 Wordsworth way West Drayton Ramyne Olosinmo”

Helpful Report

Posted 2 months ago

“You need to add on your 24h recordings not just about no gas or heating but leaking boilers. Also nobody is answering your lines from 12 to 04:40 am for emergencies”

Helpful Report

Posted 2 months ago

“Absolutely hopeless my sister has been without any heating for over 2 weeks.she is 72 and has ended up in hospital with a chest infection, with other things,in this freezing cold weather.Any time someone has turned up they cannot fix the boiler as they "need a bit".Once didn't even turn up at all. Each time she has had to get a friend (76 years old)to sit and wait in her cold house. Again waiting for someone today.supposedly first call and it is now 9.30”

Helpful Report

Posted 3 months ago

“Firstly the engineer waked upstairs on my light carpet with filthy shoes, secondly they sent a plumber to fix a new pump for my boiler and for some reason he turned off the plug socket for my freezer causing approx £50 worth of spoiled food. I have emailed Wayne at VH twice to request compensation and had no reply. I have tried to call them today and held on for an hour (longer than the most awful TV or Internet companies) and had to give up. I am a Hillingdon Council tenant and I can only assume the council moved to them because they are cheap. Appalling customer service, I agree with other posters that the girls in the office can be rude and unhelpful”

Helpful Report

Posted 4 months ago

“I booked a apportionment on Tuesday 5th december at 3 o'clock but they still not here at 7.37 pm this is so disgusting they should inform me with a call or text”

Helpful Report

Posted 4 months ago

“I had booked an appointment with village heating ltd on 30th October in advanced for the 17th of November between 8am -1 pm only to seat my gas boiler clock. On th 17 in the morning at 10 am I called to the company to find out when the engineer will arrive the person by the name of Ronni answered my phone she said we don't have any booking for you. I asked can you find out my first booking called on the 30th she said not possible. I missed one day my work and my earning for nothing just stayed at home the company treated us poorly I recommend to every one do not use this company at all.”

Helpful Report

Posted 5 months ago

“I would like to give 5 starts for the engineer Irfan who came and not only fixed the boiler but explained how to set up the the heating and water temperature as well. He answered all my questions and went above and beyond. He was very polite and helpful person. But I can give only one star for the customer service as both ladies I talked to to book an appointment was very rude. So average will be 3 stars.”

Helpful Report

Posted 5 months ago

“Very rude customer service. My boiler won't turn off and keeps igniting itself. Lady on the phone told me to just turn it off by the mains and put it on when I need it. Absolutely appalling 2 week wait for appointment and they were so RUDE .”

Helpful Report

Posted 5 months ago

“It is one of the worst companies I have seen. They don't care about the customer at all. I encountered a predicament with the hot water supply for showers. Initially, for the first three minutes, the water is adequately hot, but thereafter, it turns cold. I exercised patience until Monday when they dispatched an engineer. The engineer informed me that the boiler was malfunctioning and subsequently fixed it. Upon checking, I observed that the water temperature remained lukewarm. I communicated this to the engineer, who, rather dismissively, suggested that it was sufficient for showering and departed. Subsequently, I contacted their customer service, where a lady named Lina, or Lima (I cannot recall precisely), informed me that I would have to endure this inconvenience until the following week. I implored her, emphasizing the necessity of hot water during cold weather for my children's well-being. She regretfully responded that she could offer no solution and suggested that I speak to one of her colleagues. * It doesn't even deserve one star *”

Helpful Report

Posted 6 months ago

“FIlled out their online booking enquiry form. Set a date and time. They didnt show up.”

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Posted 9 months ago

“An engineer turned up unannounced without an appointment wanting to check our gas! Very odd.”

Helpful Report

Posted 10 months ago

“AVOID. Organised Village Heating to conduct an annual boiler review for £120 (inc VAT). Since being in the property (2 years), we've not had any issues with our boiler. A friendly boiler engineer arrived and conducted the review. He informed me that, although the boiler was old, there was nothing wrong with it. The following events unfolded after he left: - Village Heating emailed me with a quite for nearly £900 worth of repairs (not mentioned at all during the visit) - We woke up in the middle of the night to the boiler flashing F/1 and not working (we have a 6 week old child) - I reset the boiler but it continued to conk out and flash F/1 - Called Village Heating to explain the situation. Rather than addressing the issue, they asked me if I'd considered the quote of nearly £900 for repairs. - I restated the issue and was told I needed to speak to Customer Support. They put me through to a voicemail. - I called back and asked why they'd put me through to a voicemail. I was told that Customer Support was busy and that they'd call me back. - Still waiting for that call nearly 24hrs later... Do yourself a favour and avoid this company that is clearly taking advantage of vulnerable people.”

Helpful Report

Posted 1 year ago

“APPALING. The costumer service is horrible. I was in shock with what i experienced the two times I phoned them. They mock about my accent the first time, the second time they literally hang up. It's unacceptable this behavior. You should be respectful with people no matter where they come from, we are your clients.”

Helpful Report

Posted 1 year ago

“Really disappointed. We had no heating, all that was required was a simple pump change - which we had to find another plumber to do because no matter how many times I called, VH never gave me a final quote. Instead, after the initial engineer came out, they told me repeatedly that ‘we’ll get a quote out to you within the hour’ - for 3 days, until they stopped responding. Will never recommend VH and will never be going to them ever again.”

Helpful Report

Posted 1 year ago

“I had a good experience until the past month when it has proven impossible to book the paid (platinum plan monthly payments) annual gas boiler maintenance. My calls are directed repeatedly to a voice message recorder OR calls simply do not go through . Emails are ignored or past contacts seem to have left. Online messages on the website also ignored. Very poor customer service Still waitinf”

Helpful Report

Posted 1 year ago

“Please stay away from this company. Spent close to £1000.00 for a central heating issue (which was actually an issue with zone valve, originally suspected based on the google research and proven by another company). I suspected the issue with zone value (hot water works but heating is not) and mentioned this to the engineer from VHL, however he said issue is with bolier pump and there could be block in radiator and recommended to go for boiler pump replacement and power flush. So the first visit no fix was made and charged me £120 + VAT. Then second visit is to replace the pump and power flush, charged separately, all together reached close to £1000.00. When I noticed the heating is still not working, seems like intermittent, the VHL enginner said wait for a day to get the system back to normal. In two days I reported VHL that issue persists. I was told an enginner will come in two days but on the day I got a call and told enginner is sick. Another reason to stay away from this company is that they take advance payment in full. I soon realised I was ripped off and not going to get the heating issue fixed by them nor going to get any refund. I had to call another company, they changed the zone value in 20 mins, heating working as normal.”

Helpful Report

Posted 1 year ago

“DO NOT USE THIS COMPANY! All the other reviews were right and I wish that I had read them before wasting hundreds of pounds. They came to fix a problem with my undefloor heating. On the first visit they identified a problem and said I needed a new part. But on the second visit, to install that part, they suddenly identified another problem that would require another new part and another visit. They - who have a trade discount - then quoted me a price for the part which was 50% more than what I was able to find it for online. I refused to be scammed and went with another firm who were able to fix the problem for far less”

Helpful Report

Posted 2 years ago

“I had a new toilet fitted 2 weeks ago with this company. Since then the seat and lid have been coming off. I called to ask someone to come and fix it, as it was not fitted correctly and they want to charge me £75 + VAT for them to repair a job that they hadn't done correctly in the first place. Such a cheek to pay for something that they did wrong!!!!”

Helpful Report

Posted 2 years ago

Village Heating Limited is rated 3.7 based on 372 reviews