Village Heating Limited Reviews

Name: Village Heating Limited
Address: 333 High Road, Harrow Weald, London, London Borough of Harrow
Rating: 3.72

3.7 Rating 405 Reviews

22 %

of reviewers recommend Village Heating Limited

Company Reviews

Metrics

Info

3.7

Based on 405 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

Visit Website

Phone:

0208 102 9898

Location:

333 High Road,
Harrow Weald,
London
London Borough of Harrow
HA3 5EQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely impressed with Village Heating's service! I booked an boiler installation and the engineer at Village Heating did a great job!”

Helpful Report

Posted 9 years ago

“The electrician at Village Heating installed some lights in my house. He did a fantastic job. The staff are village heating are fantastic!”

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Posted 9 years ago

“I have been using Village Heating for various years and they have always provided me with great service. I recently got my boiler serviced, and the engineer which came down was so friendly and helpful!”

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Posted 9 years ago

“Village Heating did a fantastic job when I had an plumbing emergency! I would use them again. They had a quick response rate, as a plumber came to fix my emergency after a few hours of me calling. The staff at the office are very understanding.”

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Posted 9 years ago

“My boiler needed servicing! Village Heating provided an excellent service! I'm going to be using them regularly!”

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Posted 9 years ago

“I am extremely happy with the service which Village Heating have provided! They serviced my boiler within a day and the staff at the office and the engineer were very friendly! I will be definitely be using them again!”

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Posted 9 years ago

“Village Heating provided a great service. They fixed my boiler after many other engineers from a different company's tried to recommend that I needed a new boiler! Village Heating do not rip you off at all! I will be using them from now on to service my boiler annually!”

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Posted 9 years ago

“Village Heating service my boiler annually! I have used them for many years!”

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Posted 9 years ago

“Amazing Service, Great Prices!”

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Posted 9 years ago

“Items of Note: 1. Failed to turn up within stipulated time. 2. Damaged bath whilst carrying out the work. 3. Didn't fit the new shower unit properly. 4. Spent 20-25 mins out of the house on his mobile. Arranged to have a triton T80 Si power shower removed and replaced with a new Triton 80 Easy Fit Shower (Manufacturers recommend this as the ideal replacement shower). VHLtd. said job would take up to 2 hours. Payment taken by card up front. Appointment arranged for visit between 11am and 1pm. By 2pm plumber hadn't arrived. I telephoned VHLtd who apologised for their error and after contacting their plumber said he would be there within 40 mins. He arrived just before 3pm and said it was on his notes that he was to fix the existing shower. I had to explain that he had to replace the existing shower, not fix it. The Plumber said it could take up to 2 hours. I said "that's what I've paid for" so he then said he had to call his office to check payment had been made for 2 hours. During the time of his visit he spent at least 20 mins on the phone and took pictures of his work as he went along "so he could show his office what he had done". He managed to damage the bath. "Don't worry I can fix that he said" and proceeded to slap some bath paint over the damaged area. He also said the existing electrical trunking was too big for the new shower unit so rather than trim the electrical trunking to fit (He said it would need an electrician to do that) he has basically done a big of a "bodge job" with the new shower unit case left nat fitting flush. Would not use this company again and would not recommend them.”

Helpful Report

Posted 9 years ago

“Engineer came not name on email,in less than 10 minutes said boiler was serviced he basically told me it was working what l knew already, all he did was checked no leaks and sat in his van. Very poor service”

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Posted 9 years ago

“My old boiler died a few days before Christmas 2015.VHL estimate was good and a new boiler was installed in 2 days by a splendid team with the minimal disruption and adequate follow up to ensure I was fully familiar with the new installation. My thanks to Nicky and manager Chris for their professional kindness and efficiency in solving so swiftly a heating emergency on Christmas week. I highly recommend VHL to all my acquaintances in Harrow”

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Posted 9 years ago

“I arranged to have a VHL engineer visit to check on some issues I've been having with my heating and to do a boiler service. He successfully diagnosed the issue with the heating, but since the service my boiler hasn't worked properly. VHL deny all responsibility for this, even though the fault appeared the very next time I turned the hot water on since they looked at it. Previously the boiler had been working just fine, the other issues I had were unrelated to it. They would only send someone out to look at it if I paid another call out charge. Needless to say I won't be taking them up on their offer.”

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Posted 9 years ago

“The boiler did not work particularly well after the service and new replacement part - however may just need a new boiler !”

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Posted 9 years ago

“The Plumbing done for us last year was a success. Have already recommended to 2 friends. Hope you can send the same person again. Telephone service in Harrow could be helpful. Thanks”

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Posted 9 years ago

Thank you for your Review we really appreciate your feedback and look forward to doing work in the future for you Regards, Shazia Village Heating Customer Service Team

Posted 9 years ago

“I have used VHL on at least five occasions in the last 12 months. Their work has been excellent on the first four occasions, but on the last occasion when a kitchen tap was replaced, their plumber did not secure the new tap firmly onto the sink. Whilst there is no problem with its operation, it simply turns slightly to left or right when the hot or cold tap is turned on. I will need to get them back to fix it.”

Helpful Report

Posted 9 years ago

Thank you for your Review we really appreciate your feedback and look forward to doing work in the future for you Regards, Shazia Village Heating Customer Service Team

Posted 9 years ago

“This company should be avoided at all costs. I called them in to look at my broken boiler, which they had been servicing previously, on an 'informal' contract with our housing association. But when I mentioned a new boiler, they showed no interest at all in the repair, and spent the whole callout time trying to convince me that they had the best installation offer. And then, without the two dodgy operatives having done another single thing, they charged me the full callout fee (around £130 or so, as I recall). Avoid these cowboys.”

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Posted 9 years ago

Hi Thank you for your review, we really appreciate your feedback, sorry to hear about the price issue, but we have now improved our service based on your review by introducing a price match promise, so hopefully the next price we give you we can be much more competitve and save you money. Regards, Daniel Village Heating Customer Service Team

Posted 9 years ago

“Very disappointed, considering VHL are a sizeable (and locally well reputed) company. The service engineer left the boiler in such a state that it had to be disconnected, and that in the cold weather we had this year in March. The problems that the service engineer said my boiler had during our annual service were all incorrect, and this was proven when I got another company to come and replace my boiler. With the boiler dismantled, they were able to physically show me what the problem was and they told me that there was no need to replace my boiler after a mere seven years. All-in-all, very disappointed, both at the incorrect diagnosis of my boiler AND at the cost of having a new boiler installed based on the advice of VHL!”

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Posted 9 years ago

“Initially i was promised all work will be carried out within the hour, i paid £162 - then i was told they need to come out again which cost me an additional call out charge plus parts cost- the engineer turned up 2 hours late, i had to cancel my meetings to wait at home because another job was more important- then the engineer left a water leak through my boiler. I am far from impressed with the service, a manager was due to call me back- still heard nothing!! Won't be using them again. I'm left with a water leak and no one will answer my calls or call me back.”

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Posted 9 years ago

“Plumber Tom turned up on time and did a very good job.”

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Posted 9 years ago

Village Heating Limited is rated 3.7 based on 405 reviews