Appalling company, have had similar experience in the past but never got round to leaving a review. A shambles of a company and the director should take a closer look into how his operation is running, I’m sure he would be ashamed. Contacted on Monday regarding my disabled daughters heating and hot water, was booked for Tuesday 8am-1pm took the day off of work to be there to open the door. Engineer finally turned up at 2:30 and said the office scheduled the job for 12-6pm. Was told by engineer that fan for boiler would be ordered. It is now Friday, I have contacted a number of to times and no response, nor has anyone even bothered to contact me back, Zero communication. My daughter is unable to wash and needs heating and a warm bath for medical reasons. She has been bed bound since Tuesday due to the cold affecting her bones and stiffening. The people in the office are extremely unprofessional and a group of young girls discussing personal life whilst putting me on hold but forgetting to actually put me on hold! Incredibly disgusted by the way we have been treated - ON A NUMBER OF OCCASIONS. Utterly appalling avoid at all cost.