Village Heating Limited Reviews

Name: Village Heating Limited
Address: 333 High Road, Harrow Weald, London, London Borough of Harrow
Rating: 3.65

3.7 Rating 372 Reviews

16 %

of reviewers recommend Village Heating Limited

Company Reviews

Metrics

Info

3.7

Based on 372 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0208 102 9898

Location:

333 High Road,
Harrow Weald,
London
London Borough of Harrow
HA3 5EQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a boiler service booked in and they didnt turn up. I called and they said the engineer was on an emergency call, but no one called to let me know. This was rebooked for the next day and that engineer turned up 30 minutes late.”

Helpful Report

Posted 3 years ago

“There was some good. Someone came out on the day and we were kept informed. He did not have the part and so someone came out the next day. We were quoted £490 for this 2nd visit as it would be 4 hours work. The engineer changed a pipe and was less than 30 minutes. I phoned about the cost and it was agreed that I owed £150 as he had not needed to do the work quoted for. However it was not fixed and I have now had another engineer who says the boiler needs to be replaced. That call out will cost £100 . In the meantime I still have no working boiler and I am being sent demands for the £490 work that was never done.”

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Posted 3 years ago

“Wish I had read the reviews before employing Village heating to fit my boiler.I have waited 6 weeks for gas safety certificate and boiler guarantee. Poor aftercare and poor customer services. There were also other issues with engineer promising to turn up but didn’t arrive as well as having to leave on the day of fitting due to prior commitments so why send that engineer? I was desperate for a new boiler 2 weeks before Christmas and had village heating recommended, bad choice by me. I emailed the director got no response about the issues I had, just a response from the office by someone who was a temp and was giving me wrong information all the time. At the time of the quote I was told going for a Worcester boiler( most expensive) this would give me a 10 year guarantee by after receiving the certificate of registration find out it is only 7 years. Trying to get help from village heating is a complete waste of time. NO ONE has a clue about anything. I am so pleased I dint take there other advice to pay for extras that were probably unessersary .They said that they could do my annual service I DONT think so. Please read reviews and get proper information and plans of actions before asking this company to fit your boiler or do any other work.”

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Posted 6 years ago

“21st June 2016. First of all the email says 'recently made a purchase from Village Heating etc..' This was actually October last year! Secondly, I had to pay £90.00 up front for the call out. The engineer did arrive within the hour so that is a plus point and he fixed the problem within an hour. However, I was charged £35 for a thermocouple which six months later failed again. I had another company fit the same part and it only cost £4 this time. I felt I was ripped off the first time for the price of the part! Unlikely I will use VHL Heating again.”

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Posted 7 years ago

“We booked appointment & engineer called and was told that estimate will be sent. I had to chase several times for estimates. Admin staff did not have any clue regarding estimates. In the end we carried out our work by another company.”

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Posted 7 years ago

“I needed 3 items of work to be done by a plumber. Your plumber arrived promptly, as arranged, and carried out the most urgent piece of work satisfactorily. I described to him the other two things I want done, he took photos and said for both he would have to look into the availability and price of components before he could give a quotation. I am disappointed that I have heard nothing more in several weeks, so have concluded that you are not interested in the work and I will be making other arrangements. C A Lewis”

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Posted 7 years ago

“Engineer seemed competent but there were major issues. First of all the telephone operator had mixed up the times, telling me morning and writing afternoon in the instructions to the engineer. After I called to enquire the engineer came, but there was a clear sense that he had just had a full morning and was tired and had had no lunch and didn't want to be there. At this point it turns out that the phone operator had not relayed the key aim of the visit to him: to get a gas safety certificate. He did not seem to believe me that I had told the operator this as it was not written in his record. In the end I got no certificate but he did do a general check and gave some advice. I didn't get around to asking for a partial refund.”

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Posted 7 years ago

“He reported there was no carbon monoxide alarm when there was on which was in the same room and in date too. Also reported poor ventilation when the room had a window and door. I called the office to get the CP12 certificate changed”

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Posted 7 years ago

“Called twice to get someone to replace 3 boilers, quoted me £1500 more than other quotes. They were not interested.”

Helpful Report

Posted 7 years ago

Village Heating Limited is rated 3.7 based on 372 reviews