UK Healthcare Reviews

Name: UK Healthcare
Rating: 4.65

4.7 Rating 2,037 Reviews

90 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

4.7

Based on 2,037 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Phone:

08000119715

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Declined payment due to error by dentist , who put 23 instead of 24. despite emailing and calling ( never answered ) no one has bothered to get back to me”

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Posted 1 month ago

“Would only benefit those who are not working.”

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Posted 1 month ago

“Everything was processed quickly and Deborah was excellent in keeping me informed Thankyou”

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Posted 1 month ago

“Great service and speedy processing of claim.”

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Posted 1 month ago

“Wow! Had issue uploading evidence making an online claim and via post was not appealing. Contacted customer service and, Nicola Williamson Customer Service Advisor was truly amazing! She invited me to send forms and evidence to her by email and she will progress this on my behalf, did this at 13:30 and at 16:20 the same day I had an email from her confirming claim was processed and payment will clear in my account within 3-5 days. I kid you not! Very happy customer”

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Posted 1 month ago

“Sara was a great help to me upon being appointed in my new role of People Manager. She was fast to jump on a call with me and iron out some of the details along with supporting me in engaging our team in the products more. She suggested some useful ways to track our progress too which could deliver great measurables for our senior team!”

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Posted 1 month ago

“Sara was polite, and helpful with amending the forms. informative and clear, thank you :)”

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Posted 1 month ago

“I had an issue with a claim recently, after contacting Mark at customer services, the issue was resolved in a professional and polite manner , with a email confirming the claim was now processing and the funds would be paid in 3-5 days”

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Posted 1 month ago

“Always prompt, and clear in their responses.”

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Posted 1 month ago

“I’ve been a customer for many years. Easy to use claim form and procedure. Great customer service sorting out a query I had. Thank you.”

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Posted 1 month ago

“Very prompt to respond any questions and help with any issues!”

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Posted 1 month ago

“I have been part of this scheme for many years and have never had a problem at all with claims made. I have always received payment when producing a receipt. I have also had to contact at different times to ask questions etc. and have always received a reply.”

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Posted 1 month ago

“0 stars 3 years of direct debits. No follow up. I want to reclaim all the money back. No forms sent to claim. Save your money and go private. Unison recommended this Ponzi scam.”

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Posted 1 month ago

“Very happy nice service with good advisors that explain everything clearly and understandable”

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Posted 1 month ago

Dear Roy, Thank you so much for your 4-star rating and positive review of UK Healthcare! We really appreciate your feedback and are thrilled to hear that you are a happy and satisfied customer. Once again, we greatly appreciate your support and hope to continue serving you with exceptional Customer services. Warm regards, Customer Service Team

Posted 1 month ago

“I spoke to Deborah and she was really helpful and started processing my eye test claim straight away.Very friendly and efficient service.”

Helpful Report

Posted 1 month ago

Dear Colin, Thank you so much for your fantastic 5-star rating of UK Healthcare! We greatly appreciate your kind feedback and recommendation. We are thrilled to hear about your positive experience with our service. It makes us proud to know that Deborah provided excellent assistance and promptly processed your eye test claim. We strive to deliver friendly and efficient service to all our valued customers. Best regards, Customer Service Team

Posted 1 month ago

“Well said Abbey.. totally agree. I did have receipt with my name, date of treatment and amount paid and still not paying. DO NOT WASTE YOUR MONEY! My employer advertised this to staff and told us all what a great scheme it is. I’ve made 3 claims at a band 1 in the last 2 years and none of them have gone through because I didn’t have a receipt with my name, date of treatment and amount paid. Most dentists do not provide this if you get NHS treatment these days and god forbid they help you with private treatments. It costs approx £10 a month and they make it as difficult as possible to make a small claim of £25 for a 15 minute check up at your dentist. Note the bad reviews before you sign up with this waste of a scheme. Biggest waste of money I’ve ever spent. I’m sure this review will go unnoticed by them but if you see this before signing up then DONT sign up! Save your mone”

Helpful Report

Posted 1 month ago

“What’s the point if I get my dental history before I submit bills , photographs my receipts . Might as well just pay what I would have paid without all that hassle waste of time and money”

Helpful Report

Posted 1 month ago

“DO NOT WASTE YOUR MONEY! My employer advertised this to staff and told us all what a great scheme it is. I’ve made 3 claims at a band 1 in the last 2 years and none of them have gone through because I didn’t have a receipt with my name, date of treatment and amount paid. Most dentists do not provide this if you get NHS treatment these days and god forbid they help you with private treatments. It costs approx £10 a month and they make it as difficult as possible to make a small claim of £25 for a 15 minute check up at your dentist. Note the bad reviews before you sign up with this waste of a scheme. Biggest waste of money I’ve ever spent. I’m sure this review will go unnoticed by them but if you see this before signing up then DONT sign up! Save your money”

Helpful Report

Posted 1 month ago

Dear Abbey, Thank you so much for taking the time to provide us with your feedback about your experience with us. We appreciate your honesty and value your opinion. Firstly, we would like to apologize for the inconvenience you faced with your claims. We understand that not being able to submit your claims due to the lack of necessary receipts can be frustrating that said, it is in the terms and conditions of the policy that all receipts must include your name. We do acknowledge that some dentists do not always provide full receipts as standard but they will provide one at your request. We are constantly striving to improve our services and make them more user-friendly. Your feedback is truly valuable to us, and we will take your concerns and suggestions into consideration to enhance our processes. Once again, we sincerely apologize for any frustration or disappointment you have experienced. Your review will not go unnoticed by us, and we genuinely appreciate your input. Thank you for bringing this matter to our attention and for allowing us the opportunity to address.

Posted 1 month ago

“I always receive prompt help and service from Sara. Nothing is too much trouble. Her e mails are always polite friendly and courteous.”

Helpful Report

Posted 1 month ago

Dear Carole, Thank you so much for awarding UK Healthcare with a fantastic 5-star rating! Your feedback is greatly appreciated, and we are thrilled to know that you are satisfied with our services. We would also like to extend a special thank you for your kind words about Sara. We are proud to have her as part of our team. Best regards, Customer Service Team

Posted 1 month ago

“They make it as difficult as possible to claim and it seems I am not alone judging by the comments below. Glitches on claim site (You can't enter dentists address). Requesting so much information it takes a good 30 minutes to claim back 25 quid. I paid for my treatment by Credit Card but they are telling me the printed receipt I have supplied is insufficient as it does not show my name (why would it - what receipt ever does!) even though I have stated that the information provided is correct. Feels like a scheme is in place to loose as many claims as possible in the hope most people will just give up.”

Helpful Report

Posted 1 month ago

UK Healthcare is rated 4.7 based on 2,037 reviews