UK Healthcare Reviews

Name: UK Healthcare
Rating: 4.65

4.7 Rating 2,019 Reviews

90 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

4.7

Based on 2,019 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Phone:

08000119715

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“helpful service from Debra Grimshaw”

Helpful Report

Posted 4 days ago

Dear Liz, Thank you so much for your four-star rating of UK Healthcare! We truly appreciate your feedback and are glad to hear that you had a positive experience with our services. We are delighted to know that you found our service helpful, especially from Debra Grimshaw. Our team strives to provide the best assistance possible, and your kind words serve as an affirmation of our efforts. Once again, thank you for taking the time to share your thoughts. We value your support and look forward to serving you even better in the future. Best regards, Customer Service

Posted 1 day ago

“Deborah extremely helpful responding to my query re an apparently unprocessed claim. Quick and efficient with a followup email afterwards. She explained about the backlog of emails (I was still awaiting a reply to two emails). Would be Five Stars, if only UK Healthcare could find a way, when responding to claims submitted, to give the Heading of the claim as well as giving it a number (eg Osteopathy, Chiropody etc). Would make keeping track of our various submissions much easier”

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Posted 2 weeks ago

“Great service”

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Posted 4 weeks ago

Thank you so much for giving UK Healthcare a 4-star rating! We truly appreciate your feedback. We are delighted to hear that you had a great experience with our services. Kind Regards Customer Service Team

Posted 3 weeks ago

“I rang to check something about my claim and whilst on the phone the advisor completed my claim which I was very grateful for. All I would say is that when you reply to an email you should get an automated response to acknowledge receipt. If I’d had that then I wouldn’t have even needed to call”

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Posted 4 weeks ago

“Very happy nice service with good advisors that explain everything clearly and understandable”

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Posted 1 month ago

Dear Roy, Thank you so much for your 4-star rating and positive review of UK Healthcare! We really appreciate your feedback and are thrilled to hear that you are a happy and satisfied customer. Once again, we greatly appreciate your support and hope to continue serving you with exceptional Customer services. Warm regards, Customer Service Team

Posted 1 month ago

“The information is clearly presented and it was quick and easy to add my daughter to the policy. Sara Leathley has been attentive and helpful since my first interaction with her. She even responded to an email on a Saturday evening which seems to be way beyond the call of duty.”

Helpful Report

Posted 1 month ago

Dear Camilla, Thank you so much for taking the time to rate UK Healthcare with 4 stars. We truly appreciate your positive feedback! We are thrilled to hear that you found adding your daughter to the policy was quick and easy. We are also delighted to hear that Sara Leathley, our dedicated team member, has been attentive and helpful since your first interaction with her. Thank you once again for your support and kind words. Warm regards, Customer Service Team

Posted 1 month ago

“Pleased and quick reponse”

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Posted 1 month ago

“The scheme is good but can get a bit complicated after name changes and completely different payment company. However the customer services have been great steering me through. May I suggest that customers are advised to keep a record of the dates and for what treatments and a note of the annual allowance. Saves a lot of time.”

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Posted 2 months ago

“customer service”

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Posted 3 months ago

Thank you for taking the time to leave a 4-star rating for UK Healthcare. We appreciate your feedback and are delighted to hear that you had a positive experience with our services. Our team at customer service is dedicated to providing exceptional care and ensuring our customers' satisfaction. Kind Regards Customer service team

Posted 3 months ago

“A very helpful person delt with my issues could not be much more please with the service thst I was given”

Helpful Report

Posted 3 months ago

Dear Derek, Thank you so much for taking the time to give UK Healthcare a 4-star rating! We truly appreciate your feedback and are glad to hear that our service was able to address your issues effectively. Thank you again for your support! Best regards, Customer service team

Posted 3 months ago

“It is variable whether the website works when making a claim. So I made a dental claim via email. This worked well but only gave 4 stars (apart from that I would like to be able to use the website when I need to) as it took sometime to receive an email acknowledgment which I requested. All good though in the end.”

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Posted 3 months ago

“A query arose about a change of name, but was quickly remedied. Thank you.”

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Posted 4 months ago

“Fast , Quick , Polite and Professional Service.”

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Posted 4 months ago

“Good service from Mark. A couple of email exchanged and issue sorted.”

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Posted 4 months ago

“Very helpful, Nicola was patient and clear. The reply took a few days but that is likely expected from companies. Everything got sorted out.”

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Posted 4 months ago

“Very helpful thank you.”

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Posted 4 months ago

“Turns out it was very simple to make a claim, just make sure you have a detailed receipt. Response is very prompt and help is on hand should you need it.”

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Posted 4 months ago

“Had my claim after a misunderstanding by my side. Many thanks”

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Posted 4 months ago

“I had to contact customer service about a disputed claim and the matter was resolved quickly and efficiently”

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Posted 5 months ago

“Nothing much to say”

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Posted 5 months ago

UK Healthcare is rated 4.7 based on 2,019 reviews