UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.58

4.6 Rating 2,858 Reviews

88 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,858 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service very good 👍. But get 1 thing wrong, and it gets too complicated 😕”

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Posted 1 week ago

“I gave 4 stars because there is always room for improvements. I had a little blip with my online claim but this was sorted out immediately 👌🏾 It is a good policy to have, where you can claim back your dental cost in full, depending on the policy you choose. I chose the private policy 1, which only cost £20 per month. I think this is great 👍🏾”

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Posted 1 week ago

“The only problem I get is knowing how I stand with benefits. Ifind it impossible to calculate and therefore ask for payment when non is due. When all benefits have been used it would be helpful to receive a text/mail advising us and stating when it is next available. It really would save us all a lot of work. The payment system worked reallywell.”

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Posted 3 weeks ago

“Prompt and payment prossessed efficiently. Excellent service”

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Posted 1 month ago

“Maxine was a great help but unfortunately it did not work! I've filled in both the dental plan and the health plan but to no avail!!!”

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Posted 1 month ago

“Usually very good and quick to settle claims, however I’d had a lot going on also my husband was very ill and it got over looked. My husband then passed away and I found the receipt sorting his stuff out. I was just outside the six months and they still declined my claim. Such a shame, I understand the rules but felt it a bit harsh given the circumstances.”

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Posted 1 month ago

“I've subscribed to the UKHealthcare plan for my wife and myself and think since I've been able to make a claim by post the plan is great, as previous you could only make a claim online and for me it was a struggle. I would imagine people make claims for all sorts of medical problems, ours at present are just dental and to be reimbursed through the plan makes it worthwhile with rising costs for most treatments.”

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Posted 2 months ago

“As part of my employers perk we get a basic cover. I upgraded to level two and the benefits are pretty good. Level three is what I see waste of cost against payouts. Usually process is straightforward once a few procedure in claims is worked out. Recently I have had a few issues which maybe down to new staff. Still worthwhile to me to just ask what is missing and sort it. I have workmates who are not particularly computer or email literate and they do get frustrated at the claims process. On the whole personally I am happy with the service.”

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Posted 2 months ago

“Andrew was helpful but still waiting on my claim to be paid 👍”

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Posted 3 months ago

“I didn’t seem to take the photograph rate of the receipt, but nobody got in touch with me so I had to email them myself and apparently they couldn’t see my name but I wish they got in touch with me and then we could’ve sorted it out”

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Posted 4 months ago

“Really good scheme to cover a wide range of healthcare costs (depending on cover level). Submission of claims is a pretty straightforward website form, and apart from the odd query to the team around policy limits (which were all answered/resolved pretty quickly), I've had no problems but only benefitted from it!”

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Posted 4 months ago

“Prompt and efficient service. It would have been helpful if you had explained, when you paid my last claim, that you were only sending partial payment as I was within my limit of £500. That way I would not have had to asked the question. I am aware the conditions are stated in the policy but it is not that clearly explained.”

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Posted 5 months ago

“I have always been able to send a photo of my receipts and never had a problem. Something has changed and now the photos have to be converted to PDF or JPEG! Not an easy task for a 70 year old. Other than that I have never had an issue with my claims”

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Posted 6 months ago

“Carl Stickland, stuck at it and got got my claim through without any fuss! Thanks again Carl.”

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Posted 6 months ago

“The response was prompt to my end as a first timer claiming a refund.”

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Posted 6 months ago

“After my 2 attempts at a claim for treatment was refused, today it was accepted. The service which I received was quick and efficient.”

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Posted 6 months ago

“Good service, no problems. Thank you”

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Posted 7 months ago

“The customer advisor (Nicola) did what she could to help me with the problems I was having with the Healthcare online dental claim form, which I eventually got to work.”

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Posted 7 months ago

“Staff very friendly and helpful 5* Good communication. Payments are swift. The only downside is the online form which can be a little clunky. Recommended.”

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Posted 8 months ago

“Quick response”

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Posted 8 months ago

UK Healthcare is rated 4.6 based on 2,858 reviews