UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.55

4.6 Rating 3,206 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 3,206 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and efficient response to a query.”

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Posted 2 months ago

“UK Healthcare has always provided a good service. There are time where no response is received after a week or more, I chase they respond. The claims are easy however it's not consistent, sometimes you get an email to say the claims submitted, processed, paid but its hit and miss, system issue i think. A portal to see progress and amount left to claim would be great. I took a policy out for my husband against my work benefit, i pay, always worked well, no problems with me asking questions on email about it. This has now changed information won't be supplied under GDPR which i understand but this isn't a new thing. The main frustration is no contact and advise me on my first email, don't ignore customers. For my policy its brilliant, my child is included. Staff when they do contact have been lovely. Thank you”

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Posted 2 months ago

“Dear MrShaw I would like to cancel my Direct Debit which is due on 10/05/2026 with immediate effect. I am still in the cooling off period and request you to cancel my insurance policy. Look forward to hearing from you. Regards Madhumita Ghoshal”

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Posted 3 months ago

“Good service. Online claim form easy to use. Fast payment.”

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Posted 3 months ago

“No problem up to last claim which was refused Why was that ?as it was the second part of an appointment that had could not be completed in one session”

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Posted 3 months ago

“Much appreciated help for laser eye treatment at Spire, Cambridge. Most helpful staff.”

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Posted 4 months ago

“Great service from Nicola today.”

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Posted 4 months ago

“I contacted UKHealthcare because of a mix up where I thought my claim had not been acknowledged. I received a reply the same day and was made aware of the missing emails which i then discovered in my spam mail. I have to admit that UKHelathcare had acted with integrity in the process of my claims but that the emails were missing from my normal inbox.”

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Posted 5 months ago

“Very happy with the service we have always received.”

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Posted 5 months ago

“Great customer service from Mike Shaw thankyou”

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Posted 5 months ago

“Customer service was exceptional, polite, professional & prompt. Slight problem trying to upload documents on first submission of claim, then customer service couldn't read amounts when uploaded as pictures however claim was completed promptly on second attempt. Customer service couldn't have been more helpful, polite or prompt with their assistance. Thank you.”

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Posted 6 months ago

“Very helpful as I could not upload the website to make a claim and then was sent a link with further information of how to do about it. thank you”

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Posted 6 months ago

“Great customer service , speedy response and claim actioned quickly.”

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Posted 6 months ago

“Always able to contact a real person when needed and claims are settled quickly and efficiently and great website claim accessibility.”

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Posted 7 months ago

“I am sorry to say I had to telephone regarding this rejection of a claim as it wasn’t looked at correctly and was refused. In fact it was a claim in a different category that hadn’t been used during the year. The person I spoke to on the phone was very helpful and fingers crossed I should receive the payment. Maybe the lesson here is to read the claim more carefully. Normally everything runs smoothly so hopefully this was a one off glitch.”

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Posted 9 months ago

“I recently went to the dentist, paid in cash for a check up, they had no change and gave me a receipt for £28. I sent the receipt in to claim the £27.40, I was refused, it was stated that it looked like a private visit. I explained and 6 emails were sent back and forth refusing my claim. I email the company and explained the situation and the next day I recieved an email stating my claim would now be paid.”

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Posted 9 months ago

“The website never works but the people that I follow up with are always quick and excellent in their customer service. The website never lets me attach photos or submit so always end up phoning or emailing. The people are great though!”

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Posted 9 months ago

“Service very good 👍. But get 1 thing wrong, and it gets too complicated 😕”

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Posted 10 months ago

“I gave 4 stars because there is always room for improvements. I had a little blip with my online claim but this was sorted out immediately 👌🏾 It is a good policy to have, where you can claim back your dental cost in full, depending on the policy you choose. I chose the private policy 1, which only cost £20 per month. I think this is great 👍🏾”

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Posted 10 months ago

“The only problem I get is knowing how I stand with benefits. Ifind it impossible to calculate and therefore ask for payment when non is due. When all benefits have been used it would be helpful to receive a text/mail advising us and stating when it is next available. It really would save us all a lot of work. The payment system worked reallywell.”

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Posted 10 months ago

UK Healthcare is rated 4.6 based on 3,206 reviews