UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.57

4.6 Rating 2,897 Reviews

88 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,897 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service provided when needing to amend details”

Helpful Report

Posted 1 day ago

“This is a mixed review. A brilliant shout out today to Laura on telephone and Nicola on email that helped me get my issue/ payment sorted today and were really helpful and efficient! Much appreciated 😀 Unfortunately however prior to this telephone conversation, the online claim submission portal hadn’t worked for me (even though the portal said it had been submitted) and so it was a bit Groundhog Day. Don’t know why the portal failed but the friendly human beings Laura and Nicola came to the rescue. Laura was so lovely on the phone and made it easy for me to submit the receipt again. It’s a relief to have someone helpful on the phone. It makes such a difference. Thank you Laura”

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Posted 1 day ago

“I have made several claims over the past 2 years (for eye test, contact lenses, glasses, & chiropractor) and the staff are always very helpful & responsive to any queries I have. Thank you.”

Helpful Report

Posted 1 day ago

“Complete rubbish. Won’t pay out for hygienist as states they are private even though I have NHS dentist. My dentist doesn’t do scale & polish so you have to use the hygienist. Read the small print”

Helpful Report

Posted 2 days ago

“I am sorry to say I had to telephone regarding this rejection of a claim as it wasn’t looked at correctly and was refused. In fact it was a claim in a different category that hadn’t been used during the year. The person I spoke to on the phone was very helpful and fingers crossed I should receive the payment. Maybe the lesson here is to read the claim more carefully. Normally everything runs smoothly so hopefully this was a one off glitch.”

Helpful Report

Posted 2 days ago

“Almost three weeks to have feedback on a rejected claim Not good enough , was told if there were any issues I would be contacted . I have done the chasing and not be dealt with fairly . Disgusting treatment . Cancelling membership forthwith .”

Helpful Report

Posted 3 days ago

“very bad service. I made a call and I received a link to fill in the details to submit the claim. I did only to receive an email to say we do not accept claims via email but I should fill a form on the the link included in the email. The link is coming up with an error especially when I submit the attachment. Iam going in a circle here. not impressed at all. Now I have to send an email again which they told me already I will have to submit a claim via post. please tell me, is this year 1939?”

Helpful Report

Posted 3 days ago

“Really bad service, unclear emails & one quite patronising employee. This is a benefit through work and honestly I haven’t been particularly impressed.”

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Posted 3 days ago

“Nicola Taylor When I contacted Nicola she went above and beyond to explain everything to me clearly and easily so that I had no further issues. Her manner and professionalism was outstanding and she clearly knew her job.”

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Posted 3 days ago

“Nicola was verry helpful with my receipt as i could not send it on the computer. sorted quickly well pleased thank you nicola x”

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Posted 3 days ago

“I have a made a claim first time. I have been kept upto date via email. The service provided is excellent. Im surprised how quickly my clam has been processed.”

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Posted 4 days ago

“quick payout of any claims filed and when i have had any issues with statement or the amounts claimed for communication is clear and concise. great customer service”

Helpful Report

Posted 4 days ago

“I recently went to the dentist, paid in cash for a check up, they had no change and gave me a receipt for £28. I sent the receipt in to claim the £27.40, I was refused, it was stated that it looked like a private visit. I explained and 6 emails were sent back and forth refusing my claim. I email the company and explained the situation and the next day I recieved an email stating my claim would now be paid.”

Helpful Report

Posted 1 week ago

“A very speedy service to repay my costs. I am extremely impressed.”

Helpful Report

Posted 1 week ago

“The website never works but the people that I follow up with are always quick and excellent in their customer service. The website never lets me attach photos or submit so always end up phoning or emailing. The people are great though!”

Helpful Report

Posted 1 week ago

“Very professional prompt and helpful”

Helpful Report

Posted 1 week ago

“One of the worst companies to deal with. They won’t accept a receipt as a receipt and are making the claim process harder and harder”

Helpful Report

Posted 1 week ago

“The web portal this company use for submitting claims is absolutely not fit for purpose. To start with, the field to enter the details of your dentist only allows thirty characters for the name of the practice and their full postal address, so good luck with that. Then the only options available to enter the cost of your procedure are for NHS dental rates with nothing for those on private plans. I called and spoke to someone at the office who was very helpful and told me to simply select the closest amount to my claim, but this is not clear from the form and there is no section to indicate the alternative amount you're claiming for. Finally after entering all of the information I found that the form would not submit, but there were no error messages so it wasn't a problem with the information I entered but an error with the form or website. I tried reloading the form, using a different browser and even a different computer but the same thing happens every time so this is not a user or local error. This was incredibly time consuming and ultimately was unsuccessful so I was no further forward almost an hour later and had to contact the office to ask what I needed to do. I submitted my claim by email instead but no one contacted me to explain my receipts hadn't been accepted and I didn't find out until almost three weeks later when I emailed back to ask what the delay was. As these are problems so easily remedied it really seems like the whole process is intended to deter claimants. It's genuinely a surprise that Unison would engage this company to process their dental insurance claims and for this reason I would steer clear of Unison dental insurance as well as this company. If they can't get something as simple as an online submission right you really have to wonder what's going on with the more complicated stuff.”

Helpful Report

Posted 1 week ago

“Great team and super helpful whenever I’ve had queries around what I need to do to evidence things!”

Helpful Report

Posted 1 week ago

“I had an issue with only part of my claim being paid....largely because it was covered by 2 invoices rather than one. I called up, got through to Maxine within a minute and my problem was resolved within 3 more minutes, having interrogated the system. Many thanks for the speedy resolution which was conducted in a friendly and professional manner.”

Helpful Report

Posted 1 week ago

UK Healthcare is rated 4.6 based on 2,897 reviews