UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.57

4.6 Rating 2,892 Reviews

88 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,892 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

Write Your review

Tell us how UK Healthcare made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Almost three weeks to have feedback on a rejected claim Not good enough , was told if there were any issues I would be contacted . I have done the chasing and not be dealt with fairly . Disgusting treatment . Cancelling membership forthwith .”

Helpful Report

Posted 16 hours ago

“very bad service. I made a call and I received a link to fill in the details to submit the claim. I did only to receive an email to say we do not accept claims via email but I should fill a form on the the link included in the email. The link is coming up with an error especially when I submit the attachment. Iam going in a circle here. not impressed at all. Now I have to send an email again which they told me already I will have to submit a claim via post. please tell me, is this year 1939?”

Helpful Report

Posted 18 hours ago

“Really bad service, unclear emails & one quite patronising employee. This is a benefit through work and honestly I haven’t been particularly impressed.”

Helpful Report

Posted 19 hours ago

“Nicola Taylor When I contacted Nicola she went above and beyond to explain everything to me clearly and easily so that I had no further issues. Her manner and professionalism was outstanding and she clearly knew her job.”

Helpful Report

Posted 19 hours ago

“Nicola was verry helpful with my receipt as i could not send it on the computer. sorted quickly well pleased thank you nicola x”

Helpful Report

Posted 22 hours ago

“I have a made a claim first time. I have been kept upto date via email. The service provided is excellent. Im surprised how quickly my clam has been processed.”

Helpful Report

Posted 1 day ago

“quick payout of any claims filed and when i have had any issues with statement or the amounts claimed for communication is clear and concise. great customer service”

Helpful Report

Posted 1 day ago

“I recently went to the dentist, paid in cash for a check up, they had no change and gave me a receipt for £28. I sent the receipt in to claim the £27.40, I was refused, it was stated that it looked like a private visit. I explained and 6 emails were sent back and forth refusing my claim. I email the company and explained the situation and the next day I recieved an email stating my claim would now be paid.”

Helpful Report

Posted 4 days ago

“A very speedy service to repay my costs. I am extremely impressed.”

Helpful Report

Posted 4 days ago

“The website never works but the people that I follow up with are always quick and excellent in their customer service. The website never lets me attach photos or submit so always end up phoning or emailing. The people are great though!”

Helpful Report

Posted 5 days ago

“Very professional prompt and helpful”

Helpful Report

Posted 6 days ago

“One of the worst companies to deal with. They won’t accept a receipt as a receipt and are making the claim process harder and harder”

Helpful Report

Posted 6 days ago

“The web portal this company use for submitting claims is absolutely not fit for purpose. To start with, the field to enter the details of your dentist only allows thirty characters for the name of the practice and their full postal address, so good luck with that. Then the only options available to enter the cost of your procedure are for NHS dental rates with nothing for those on private plans. I called and spoke to someone at the office who was very helpful and told me to simply select the closest amount to my claim, but this is not clear from the form and there is no section to indicate the alternative amount you're claiming for. Finally after entering all of the information I found that the form would not submit, but there were no error messages so it wasn't a problem with the information I entered but an error with the form or website. I tried reloading the form, using a different browser and even a different computer but the same thing happens every time so this is not a user or local error. This was incredibly time consuming and ultimately was unsuccessful so I was no further forward almost an hour later and had to contact the office to ask what I needed to do. I submitted my claim by email instead but no one contacted me to explain my receipts hadn't been accepted and I didn't find out until almost three weeks later when I emailed back to ask what the delay was. As these are problems so easily remedied it really seems like the whole process is intended to deter claimants. It's genuinely a surprise that Unison would engage this company to process their dental insurance claims and for this reason I would steer clear of Unison dental insurance as well as this company. If they can't get something as simple as an online submission right you really have to wonder what's going on with the more complicated stuff.”

Helpful Report

Posted 6 days ago

“Great team and super helpful whenever I’ve had queries around what I need to do to evidence things!”

Helpful Report

Posted 6 days ago

“I had an issue with only part of my claim being paid....largely because it was covered by 2 invoices rather than one. I called up, got through to Maxine within a minute and my problem was resolved within 3 more minutes, having interrogated the system. Many thanks for the speedy resolution which was conducted in a friendly and professional manner.”

Helpful Report

Posted 1 week ago

“I was exasperated after making many attempts to upload my receipt to the portal. I rang and spoke to Maxine Pennington who immediately provided an alternative way to submit the receipt via email. Throughout our call Maxine was calm, polite and patient while providing a speedy solution. Thank you Maxine - much appreciated 👍🙂 .”

Helpful Report

Posted 1 week ago

“It's unfair for not unable to claim within the joining and past year I paid and didn't go to dentist and second year I'm paying and first time to claim and yet declined. So unfair.”

Helpful Report

Posted 1 week ago

“Late Friday afternoon I had to contact Customer Services being unable to upload my dental receipt. I had on previous occasions had no problem uploading but after 4 unsuccessful attempts on this occasion was becoming a little exasperated due to all my details being wiped from the form each time I retried. Customer Service Administrator, Deborah Morrey politely listened to my problem, talked me through possible solutions and ultimately provided an email for me to attach my receipt and send it direct. Furthermore early Monday morning I received an email from Deborah telling me my claim had been processed. I can only thank Deborah for her total professionalism, timeliness and focused customer service!”

Helpful Report

Posted 1 week ago

“My dental claim had been declined due to confusion with cancellation dates. I wrote to the Customer Service Manager with my query. Within two hours, a Customer Service Administrator, Deborah Morrey, had replied to say my claim was being processed and would be in my bank account in 3 to 5 working days. Thank you for your help Deborah. I very much appreciate it.”

Helpful Report

Posted 1 week ago

“Excellent service, fast response to any queries,and payments , no just as a one off, in 20 plus years of being with them”

Helpful Report

Posted 1 week ago

UK Healthcare is rated 4.6 based on 2,892 reviews