UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.55

4.6 Rating 3,019 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 3,019 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quick response from Mark that fully answered my query.”

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Posted 2 hours ago

“MoneySavingExpert recommended this policy as suitable for regular contact lens users, but my experience has shown otherwise. UK Healthcare refused my claim because they expect purchases to align with a date they never clearly communicate, rather than when lenses are actually required. This makes the policy impractical and misleading for anyone who buys lenses in normal quantities. Their handling of my claim and the quality of their responses have been extremely poor, and I have now cancelled my policy. I would strongly advise against taking out this policy if your intention is to claim for regular contact lenses or dental treatment”

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Posted 7 hours ago

“Bit of an oversight with the claim amount but it was soon rectified once I contacted customer service & they corrected it straight away. They handle & pay out claims very promptly. I'm very happy with them”

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Posted 1 day ago

“Helpful staff”

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Posted 1 day ago

“I visited my NHS dentist and was told my claim is not valid as my dentist is private. No he is not.”

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Posted 1 day ago

“Tried six times to submit claim online, to no avail. I phoned customer services, (Nicola) was very helpful and sent me an email, I replied with my photo attachment and all done! This is not the first time the online claim portal has not functioned properly. Last time, I was told to post hard copy, all at my cost, including postage. Why? This all needs to be rectified.”

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Posted 1 day ago

“Disappointed and unhappy that I had to send several messages before receiving a response as to why an amount of money had been deducted from my account.”

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Posted 2 days ago

“Super custom service”

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Posted 2 days ago

“having previously completed online claims, by providing a receipt for my treatment, advised that the system has changed. no explanation as to why...”

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Posted 2 days ago

“Speedy response and helpful with queries”

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Posted 2 days ago

“Fast and very helpful response from Nicola”

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Posted 3 days ago

“Very happy with the service we have always received.”

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Posted 3 days ago

“I received polite and prompt response to all my enquiries. My claim has also been processed swiftly. Great service delivery all around!”

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Posted 3 days ago

“Fast efficient response to my query”

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Posted 1 week ago

“Great customer service from Mike Shaw thankyou”

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Posted 1 week ago

“Great service. The online form can be temperamental but staff respond very quickly. Thank you”

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Posted 1 week ago

“For services such as optical, process for claiming is straightforward. Unfortunately if you wish to avail of services (such as complementary therapies), a doctor's letter is required. Given the difficulty contacting doctors, this is an unnecessary barrier to accessing services.”

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Posted 1 week ago

“Customer service are prompt at replying to emails and sorting things out quickly. Highley recommended”

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Posted 1 week ago

“Had a good service from Deborah Morrey. I was struggling how to send a receipt and she instructed me what to do. It is lovely to speak to someone and at my age I need this sort of help. Thank you Deborah”

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Posted 1 week ago

“Very helpful advise and patiently went through all my questions with me. Very thorough and friendly with it which can often be the missing piece to customer service !”

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Posted 2 weeks ago

UK Healthcare is rated 4.6 based on 3,019 reviews