UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.57

4.6 Rating 2,885 Reviews

88 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently went to the dentist, paid in cash for a check up, they had no change and gave me a receipt for £28. I sent the receipt in to claim the £27.40, I was refused, it was stated that it looked like a private visit. I explained and 6 emails were sent back and forth refusing my claim. I email the company and explained the situation and the next day I recieved an email stating my claim would now be paid.”

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Posted 10 hours ago

“A very speedy service to repay my costs. I am extremely impressed.”

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Posted 12 hours ago

“The website never works but the people that I follow up with are always quick and excellent in their customer service. The website never lets me attach photos or submit so always end up phoning or emailing. The people are great though!”

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Posted 1 day ago

“Very professional prompt and helpful”

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Posted 1 day ago

“One of the worst companies to deal with. They won’t accept a receipt as a receipt and are making the claim process harder and harder”

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Posted 2 days ago

“The web portal this company use for submitting claims is absolutely not fit for purpose. To start with, the field to enter the details of your dentist only allows thirty characters for the name of the practice and their full postal address, so good luck with that. Then the only options available to enter the cost of your procedure are for NHS dental rates with nothing for those on private plans. I called and spoke to someone at the office who was very helpful and told me to simply select the closest amount to my claim, but this is not clear from the form and there is no section to indicate the alternative amount you're claiming for. Finally after entering all of the information I found that the form would not submit, but there were no error messages so it wasn't a problem with the information I entered but an error with the form or website. I tried reloading the form, using a different browser and even a different computer but the same thing happens every time so this is not a user or local error. This was incredibly time consuming and ultimately was unsuccessful so I was no further forward almost an hour later and had to contact the office to ask what I needed to do. I submitted my claim by email instead but no one contacted me to explain my receipts hadn't been accepted and I didn't find out until almost three weeks later when I emailed back to ask what the delay was. As these are problems so easily remedied it really seems like the whole process is intended to deter claimants. It's genuinely a surprise that Unison would engage this company to process their dental insurance claims and for this reason I would steer clear of Unison dental insurance as well as this company. If they can't get something as simple as an online submission right you really have to wonder what's going on with the more complicated stuff.”

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Posted 2 days ago

“Great team and super helpful whenever I’ve had queries around what I need to do to evidence things!”

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Posted 2 days ago

“I had an issue with only part of my claim being paid....largely because it was covered by 2 invoices rather than one. I called up, got through to Maxine within a minute and my problem was resolved within 3 more minutes, having interrogated the system. Many thanks for the speedy resolution which was conducted in a friendly and professional manner.”

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Posted 3 days ago

“I was exasperated after making many attempts to upload my receipt to the portal. I rang and spoke to Maxine Pennington who immediately provided an alternative way to submit the receipt via email. Throughout our call Maxine was calm, polite and patient while providing a speedy solution. Thank you Maxine - much appreciated 👍🙂 .”

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Posted 4 days ago

“It's unfair for not unable to claim within the joining and past year I paid and didn't go to dentist and second year I'm paying and first time to claim and yet declined. So unfair.”

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Posted 4 days ago

“Late Friday afternoon I had to contact Customer Services being unable to upload my dental receipt. I had on previous occasions had no problem uploading but after 4 unsuccessful attempts on this occasion was becoming a little exasperated due to all my details being wiped from the form each time I retried. Customer Service Administrator, Deborah Morrey politely listened to my problem, talked me through possible solutions and ultimately provided an email for me to attach my receipt and send it direct. Furthermore early Monday morning I received an email from Deborah telling me my claim had been processed. I can only thank Deborah for her total professionalism, timeliness and focused customer service!”

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Posted 4 days ago

“My dental claim had been declined due to confusion with cancellation dates. I wrote to the Customer Service Manager with my query. Within two hours, a Customer Service Administrator, Deborah Morrey, had replied to say my claim was being processed and would be in my bank account in 3 to 5 working days. Thank you for your help Deborah. I very much appreciate it.”

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Posted 1 week ago

“Excellent service, fast response to any queries,and payments , no just as a one off, in 20 plus years of being with them”

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Posted 1 week ago

“Deborah was very helpful and understanding regarding my enquiry and resolved my issue professionally.”

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Posted 1 week ago

“Great service, prompt payment. Nicola in customer service is an absolute superstar, polite, friendly and exudes what customer service is all about - a refreshing change..... keep up the good work”

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Posted 1 week ago

“This was my first time using the service. I had sent the wrong type of receipt, but the agent was quick to email me with what I needed to provide. Service was quick and informative :) Only thing of note - the link to this review page didn't come through as a hyperlink. You may want to get that checked out :)”

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Posted 1 week ago

“Really friendly and helpful staff when I phoned with a query, prompt payment of claim.”

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Posted 1 week ago

“Extremely prompt response when requesting amendments to policy - response within an hour!”

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Posted 1 week ago

“I’ve been with this company for years and never had any issues. I emailed my claims form in this time and my attachment never sent, I received an email within hours saying the forms never arrived, so I sent them again in the afternoon and first thing next morning they said payment would be in my bank within 3 working days. Very happy”

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Posted 1 week ago

“Trying to get my first claim has been a nightmare. Emails back and forth not being picked up by the same individual. Keep moving the goal posts requesting different documentation. Proving to be more of a headache than beneficial”

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Posted 1 week ago

UK Healthcare is rated 4.6 based on 2,885 reviews