UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.57

4.6 Rating 2,905 Reviews

88 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,905 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been insured for years with this company and have always had great service from them. The refunded cash is very quick going into my bank,no problems always easy. Andrew was very patient with me today, and always very helpful.”

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Posted 16 hours ago

“Not clearly explained that dental plan only covers NHS dentists. Where can I find a NHS dentist these days”

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Posted 1 day ago

“Great prompt service.”

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Posted 1 day ago

“I am not happy”

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Posted 2 days ago

“Maxine was fantastic and really helped me. She was patient when I explained the issue which was a payment i hadn't received. It turned out I gave a wrong number on my bank details. Maxine delivered brilliant customer service and sorted out my issue :) well done”

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Posted 3 days ago

“very difficult to deal with any claim the comment is not clear and communication is hard very disjointed”

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Posted 3 days ago

“I had difficulty in processing the claim using the online system and after speaking with Maxine, she quickly resolved the issue. Thank you.”

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Posted 3 days ago

“I have been treated with the utmost respect. Bolton & District dealt with my query quickly and effectively, they kept me in the loop.”

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Posted 4 days ago

“Excellent service provided when needing to amend details”

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Posted 1 week ago

“This is a mixed review. A brilliant shout out today to Laura on telephone and Nicola on email that helped me get my issue/ payment sorted today and were really helpful and efficient! Much appreciated 😀 Unfortunately however prior to this telephone conversation, the online claim submission portal hadn’t worked for me (even though the portal said it had been submitted) and so it was a bit Groundhog Day. Don’t know why the portal failed but the friendly human beings Laura and Nicola came to the rescue. Laura was so lovely on the phone and made it easy for me to submit the receipt again. It’s a relief to have someone helpful on the phone. It makes such a difference. Thank you Laura”

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Posted 1 week ago

“I have made several claims over the past 2 years (for eye test, contact lenses, glasses, & chiropractor) and the staff are always very helpful & responsive to any queries I have. Thank you.”

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Posted 1 week ago

“Complete rubbish. Won’t pay out for hygienist as states they are private even though I have NHS dentist. My dentist doesn’t do scale & polish so you have to use the hygienist. Read the small print”

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Posted 1 week ago

“I am sorry to say I had to telephone regarding this rejection of a claim as it wasn’t looked at correctly and was refused. In fact it was a claim in a different category that hadn’t been used during the year. The person I spoke to on the phone was very helpful and fingers crossed I should receive the payment. Maybe the lesson here is to read the claim more carefully. Normally everything runs smoothly so hopefully this was a one off glitch.”

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Posted 1 week ago

“Almost three weeks to have feedback on a rejected claim Not good enough , was told if there were any issues I would be contacted . I have done the chasing and not be dealt with fairly . Disgusting treatment . Cancelling membership forthwith .”

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Posted 1 week ago

“very bad service. I made a call and I received a link to fill in the details to submit the claim. I did only to receive an email to say we do not accept claims via email but I should fill a form on the the link included in the email. The link is coming up with an error especially when I submit the attachment. Iam going in a circle here. not impressed at all. Now I have to send an email again which they told me already I will have to submit a claim via post. please tell me, is this year 1939?”

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Posted 1 week ago

“Really bad service, unclear emails & one quite patronising employee. This is a benefit through work and honestly I haven’t been particularly impressed.”

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Posted 1 week ago

“Nicola Taylor When I contacted Nicola she went above and beyond to explain everything to me clearly and easily so that I had no further issues. Her manner and professionalism was outstanding and she clearly knew her job.”

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Posted 1 week ago

“Nicola was verry helpful with my receipt as i could not send it on the computer. sorted quickly well pleased thank you nicola x”

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Posted 1 week ago

“I have a made a claim first time. I have been kept upto date via email. The service provided is excellent. Im surprised how quickly my clam has been processed.”

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Posted 1 week ago

“quick payout of any claims filed and when i have had any issues with statement or the amounts claimed for communication is clear and concise. great customer service”

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Posted 1 week ago

UK Healthcare is rated 4.6 based on 2,905 reviews