UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.58

4.6 Rating 2,874 Reviews

88 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,874 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My dental claim had been declined due to confusion with cancellation dates. I wrote to the Customer Service Manager with my query. Within two hours, a Customer Service Administrator, Deborah Morrey, had replied to say my claim was being processed and would be in my bank account in 3 to 5 working days. Thank you for your help Deborah. I very much appreciate it.”

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Posted 10 hours ago

“Excellent service, fast response to any queries,and payments , no just as a one off, in 20 plus years of being with them”

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Posted 14 hours ago

“Deborah was very helpful and understanding regarding my enquiry and resolved my issue professionally.”

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Posted 1 day ago

“Great service, prompt payment. Nicola in customer service is an absolute superstar, polite, friendly and exudes what customer service is all about - a refreshing change..... keep up the good work”

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Posted 1 day ago

“This was my first time using the service. I had sent the wrong type of receipt, but the agent was quick to email me with what I needed to provide. Service was quick and informative :) Only thing of note - the link to this review page didn't come through as a hyperlink. You may want to get that checked out :)”

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Posted 3 days ago

“Really friendly and helpful staff when I phoned with a query, prompt payment of claim.”

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Posted 3 days ago

“Extremely prompt response when requesting amendments to policy - response within an hour!”

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Posted 3 days ago

“I’ve been with this company for years and never had any issues. I emailed my claims form in this time and my attachment never sent, I received an email within hours saying the forms never arrived, so I sent them again in the afternoon and first thing next morning they said payment would be in my bank within 3 working days. Very happy”

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Posted 3 days ago

“Trying to get my first claim has been a nightmare. Emails back and forth not being picked up by the same individual. Keep moving the goal posts requesting different documentation. Proving to be more of a headache than beneficial”

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Posted 4 days ago

“Really quick at replying and keeping you in the loop of claims, very fair and reasonable as well. Staff are very friendly and easy to communicate with.”

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Posted 5 days ago

“I was having issues with uploading receipts on the online r portal and it was dealt with immediately.”

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Posted 1 week ago

“Why am I paying for insurance when I don't get the full amount back.”

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Posted 1 week ago

“Service is absolutely great. Very helpful and professional.”

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Posted 1 week ago

“Easy claim process and if there are any queries these are answered quickly and issues resolved”

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Posted 1 week ago

“Emailed asking a question and received a speedy response from Deborah. Filed for claim online and uploaded receipts. Quick process and money goes in swiftly.”

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Posted 1 week ago

“Excellent service - prompt, polite and helpful, making me feel like a valued customer. Thank you.”

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Posted 1 week ago

“So far so good. I have only just started on this journey but so far so good. Excellent service this afternoon on the telephone. Thank you.”

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Posted 2 weeks ago

“I struggle with poor internet and am therefore forced to use a postal service to send in my claim forms, which is equally unreliable. I discovered that some forms sent out earlier in the year were not received and I had passed the 6 month deadline, albeit only by a few days. Fearing the worst, I rang up to explain and was helped by Nicola, who very kindly went the extra mile to help me claim back treatment costing in excess of £70. It is so unusual these days to be treated like a human being, but happily on this occasion, I was treated with sympathy and understanding. Thank you Nicola”

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Posted 2 weeks ago

“Very quick and fast response times to queries and also polite and friendly.”

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Posted 2 weeks ago

“I think it would be better to insert your bank details just the once rather than each time and also a summary balance of what you have left in each pocket, ie dentist, opticians. I do not find it overly user friendly. I think it is really good for the quick turnaround of having the money back in your account ,just could do with a few tweaks in other parts.”

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Posted 2 weeks ago

UK Healthcare is rated 4.6 based on 2,874 reviews