UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.58

4.6 Rating 2,857 Reviews

88 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,857 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I struggle with poor internet and am therefore forced to use a postal service to send in my claim forms, which is equally unreliable. I discovered that some forms sent out earlier in the year were not received and I had passed the 6 month deadline, albeit only by a few days. Fearing the worst, I rang up to explain and was helped by Nicola, who very kindly went the extra mile to help me claim back treatment costing in excess of £70. It is so unusual these days to be treated like a human being, but happily on this occasion, I was treated with sympathy and understanding. Thank you Nicola”

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Posted 6 hours ago

“Very quick and fast response times to queries and also polite and friendly.”

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Posted 6 hours ago

“I think it would be better to insert your bank details just the once rather than each time and also a summary balance of what you have left in each pocket, ie dentist, opticians. I do not find it overly user friendly. I think it is really good for the quick turnaround of having the money back in your account ,just could do with a few tweaks in other parts.”

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Posted 7 hours ago

“I was experiencing issues with submitting my claim, attempted several times to do so online, without successful. Maxime was excellent and sorted the problem within minutes of talking with her. Excellent customer service,”

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Posted 7 hours ago

“Made an amendment to my policy adding my 2 children. Amendment was made and confirmed within 2 hours. Very efficient.”

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Posted 10 hours ago

“Great level of service, very prompt.”

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Posted 1 day ago

“Really speedy service to add on my children”

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Posted 1 day ago

“Super speedy service to add my children to my policy - thank you Sara Leathley”

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Posted 1 day ago

“Deb Grimshaw amended my policy change quickly and efficiently. Very happy with the service and friendly manor. Thank you.”

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Posted 1 day ago

“Re:Policy number 71743 I am no longer able to claim my costs back from the dentist as they have increased their prices slightly. Unfortunately I will have to leave the scheme and cancel my payments from now on. Thanks.”

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Posted 1 day ago

“Deborah has been really helpful in helping me submit my claim! The service is really easy to use.”

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Posted 3 days ago

“Very good service ,very quick to sort out any queries and quick payout”

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Posted 3 days ago

“Just so easy to get answers and help, I thought it would take ages, not understand words etc, I was wrong Being spoken to in laymans terms means a lot esp To someone like me who has a neurological disability Well done you”

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Posted 3 days ago

“Always very helpful, consistent and prompt with everything they do!”

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Posted 3 days ago

“I set up my account and the first direct debit payment was taken, but I never received a welcome pack or membership details. When I contacted customer service, they couldn’t even locate my account. I cancelled my direct debit, and only then did they send me a notification complete with the account number they previously couldn’t find. Very disappointing experience.”

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Posted 3 days ago

“Can't fault the service. but have been stung as the CashPlans operate on a 12 month claim rule, not an annual rule. So be careful, be very careful about using cash plans. If you claim and use the whole amount, the clock start ticking for 1 year from that date before you can claim on that part again. Unlike insurance claims that have an actual claim year these cash plans don't, so the first years plan money goes usually straight to the insurer. To make the most out of them: Claim as soon as you can as the 12 month claim rule start from when you first claim.. Don't forget to claim else you are literally throwing money down the drain. Check if saving £20 or £30 a month (£600 over two years actually pays for all your health needs). Find an NHS dentist (if you can) If >60 years old remember you get free prescriptions so cannot claim this part. Hope this helps”

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Posted 5 days ago

“Service very good 👍. But get 1 thing wrong, and it gets too complicated 😕”

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Posted 6 days ago

“I had an issue with the online claim form. I spoke to a lovely person on the phone who was quickly sorted the issue for me. Great service.”

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Posted 1 week ago

“Always quick to respond and helpful”

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Posted 1 week ago

“I gave 4 stars because there is always room for improvements. I had a little blip with my online claim but this was sorted out immediately 👌🏾 It is a good policy to have, where you can claim back your dental cost in full, depending on the policy you choose. I chose the private policy 1, which only cost £20 per month. I think this is great 👍🏾”

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Posted 1 week ago

UK Healthcare is rated 4.6 based on 2,857 reviews