UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.55

4.6 Rating 3,206 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 3,206 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although e mails are replied to quickly I am unable to access my account on line.”

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Posted 1 week ago

“I thought I was covered for all treatments”

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Posted 3 months ago

“Tried six times to submit claim online, to no avail. I phoned customer services, (Nicola) was very helpful and sent me an email, I replied with my photo attachment and all done! This is not the first time the online claim portal has not functioned properly. Last time, I was told to post hard copy, all at my cost, including postage. Why? This all needs to be rectified.”

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Posted 5 months ago

“Portal was hopeless, could not upload a copy of the invoice and what should have taken 10 minutes took close to three hours. The helpline rang and rang without answer the first time, I didn't go to claims the second time and it was answered. Spoke to a very helpful chap and all sorted out in the end. Please make the website work though!”

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Posted 8 months ago

“Unhelpful and don't pay attention to the information they are given.”

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Posted 8 months ago

“This is a mixed review. A brilliant shout out today to Laura on telephone and Nicola on email that helped me get my issue/ payment sorted today and were really helpful and efficient! Much appreciated 😀 Unfortunately however prior to this telephone conversation, the online claim submission portal hadn’t worked for me (even though the portal said it had been submitted) and so it was a bit Groundhog Day. Don’t know why the portal failed but the friendly human beings Laura and Nicola came to the rescue. Laura was so lovely on the phone and made it easy for me to submit the receipt again. It’s a relief to have someone helpful on the phone. It makes such a difference. Thank you Laura”

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Posted 9 months ago

“I had an issue with only part of my claim being paid....largely because it was covered by 2 invoices rather than one. I called up, got through to Maxine within a minute and my problem was resolved within 3 more minutes, having interrogated the system. Many thanks for the speedy resolution which was conducted in a friendly and professional manner.”

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Posted 9 months ago

“I think it would be better to insert your bank details just the once rather than each time and also a summary balance of what you have left in each pocket, ie dentist, opticians. I do not find it overly user friendly. I think it is really good for the quick turnaround of having the money back in your account ,just could do with a few tweaks in other parts.”

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Posted 9 months ago

“Can't fault the service. but have been stung as the CashPlans operate on a 12 month claim rule, not an annual rule. So be careful, be very careful about using cash plans. If you claim and use the whole amount, the clock start ticking for 1 year from that date before you can claim on that part again. Unlike insurance claims that have an actual claim year these cash plans don't, so the first years plan money goes usually straight to the insurer. To make the most out of them: Claim as soon as you can as the 12 month claim rule start from when you first claim.. Don't forget to claim else you are literally throwing money down the drain. Check if saving £20 or £30 a month (£600 over two years actually pays for all your health needs). Find an NHS dentist (if you can) If >60 years old remember you get free prescriptions so cannot claim this part. Hope this helps”

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Posted 10 months ago

“I feel I pay enough a month, my latest bill has not been covered so I am extremely dissatisfied as it says 100% of bills covered, I will review my policy”

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Posted 10 months ago

“Always responsive and quick processing of claims. My big complaint is that complementary therapies require GP referral - this is unnecessary admin for all and is not helping the NHS”

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Posted 11 months ago

“Slight technical issue with a claim and a lack of communication proved extremely unhelpful. Contacted a customer service executive who arranged a same day contact call. The caller resolved the issue in under a minute, for which I’m grateful. Still unsure as to why there was a problem but many thanks to Lisa and Nicola”

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Posted 1 year ago

“I was unable to submit all receipts for treatment due to the websites receipt limit, but Nicola Taylor in the Customer Service team went out of her way to help me.”

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Posted 1 year ago

“I feel that that my claim has been unnecessarily delayed. It appears quite obvious to me that the claim supported by a NHS receipt has been turned down. I know there was a discrepancy with the banding cost but I now have to do more legwork to further substantiate the claim at an NHS dentist that has provided a NHS receipt, this being the same dentist that I have used for every claim I have submitted to date.”

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Posted 1 year ago

“The monthly payments vs what I could claim for was becoming less viable to warrant having the policy”

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Posted 1 year ago

“hmmmmmmmm .. still assessing, quite prompt, that is if they actually receive my claim!! ... 3 claim forms have now gone missing, whether it is posted to BDHS or to UKHEALTH CARE? .. still never seems to arrive; if I have to send ''Signed for'' it cuts into my claim, which seems somewhat self-defeating .. and another thing, they will NOT payout on the actual Credit Card invoice or even if the Dentist prints out an actual invoice?? .. they demand only a handwritten form which leaves the receptionist somewhat peeved, having to write out an invoice every time .. when the computer printed form is USUALLY sufficient????”

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Posted 1 year ago

“Not very helpful to elderly who do not totally understand the internet”

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Posted 1 year ago

“Seems there's mixed reviews here. I'll pass judgment when I need it claim.”

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Posted 1 year ago

“Some peace of mind towards the costs of dental treatments. However unsure of how the claim system works!”

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Posted 1 year ago

“3rd attempt to have acknowledgement of satisfactory receipts. I sent in 3 documents, but part of 2024 not visible. i.e. only 2 showing, although full date visible on other document!! 2nd attempt, same document blurry! 3rd document OK. I felt that my claim was being challenged as all information was visible!!”

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Posted 1 year ago

UK Healthcare is rated 4.6 based on 3,206 reviews