Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

UK Healthcare Reviews

4.7 Rating 2,061 Reviews

90 %

of reviewers recommend UK Healthcare

Company Reviews

4.7

Based on 2,061 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Write Your review

Tell us how UK Healthcare made you happy

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been trying to make my dental claim for the last few weeks, I sent my receipts by email but then was told they couldn't open them ,wrong format.I have sent by post due to not been able to change format. I feel for the people that aren't good with technology 😕.”

Posted 3 months ago

“Some claims are not paid out as you require a referral letter from your doctor. This is extremely difficult to get from a doctor as they are only seeing patients who require urgent attention. The whole point of private care is to be seen quicker than the NHS, so the system of being referred by a doctor before going private is useless at times. As a result, some benefits are being lost year on year. This is just madness. I can barely see a doctor never mind ask him to do a referral letter for holistic therapies. I know I am not the only person that feels like this. UK Healthcare need to update their policies or loose clients to other Healthcare providers.”

Posted 3 months ago

“After several emails, phone calls, submitting evidence I finally received confirmation of my successful claim after ONE MONTH.”

Posted 3 months ago

“My initial experience with my first claim was difficult to say the least. However I did speak with Deborah Morley who was professional and sorted out my issues. I only wish I had spoken to her initially so I could have given a higher star rating. Thank you Deborah.”

Posted 3 months ago

“Highly recommend this policy which i have had for more years than i care to remember. Customer service and in particular Carl are first class they are friendly , helpful and efficient.Great value for money with increasing dental bills.A no brainer .”

Posted 3 months ago

Thank you so much for taking the time to share your feedback about UK Healthcare. We truly appreciate it! We are delighted to hear that you had a positive experience with our services. We strive to provide exceptional customer service. Please know that if you ever require further assistance or have any questions, we are here for you. Feel free to reach out to our dedicated team, and we will be more than happy to help in any way we can. Warm regards, Customer Service Team

Posted 3 months ago

“Quick fast service You need to register your child before any claim is made for them even if it is within the 6th month time frame for the claim as per the rules for the policy holder”

Posted 3 months ago

Thank you so much for taking the time to share your feedback on UK Healthcare! At UK Healthcare, our top priority is providing excellent care and support to our customers. We continuously strive to offer the highest level of service, ensuring our customers feel valued and well taken care of. Thank you once again for your wonderful feedback, and we look forward to serving you in the future! Warm regards, Customer Service Team,

Posted 3 months ago

“Very good customer service my query was resolved quickly and efficiently.”

Posted 4 months ago

“It was so easy to put my claim in. Also the quick reply.”

Posted 5 months ago

“Thankyou Andrew for proceesing the claim so quickly.Anytime ive phoned or e mailed they have always been helpful at dealing with what ive enquired for & very quick at sorting it out.Very professional & considerate.”

Posted 5 months ago

“I have always found the service I have received very satisfactory. However I am currently receiving dental treatment over three appointments at a total cost of £306.80, given the amount I paid £100 after the first visit and submitted my claim for this amount which has been refused untill all the treatment is complete. I feel that as I have paid the £100 I should be reimbursed.”

Posted 5 months ago

“Quick and polite reply from Craig re my query but no reason or apology given for mistake. I am never contacted by email re: payment or reason for changes to my claim amounts although my email address is known to the company.”

Posted 5 months ago

“fine the insurance try to avoid paying at every claim , it becomes hard work and not worth the hassle.”

Posted 6 months ago

“Whist the payment of any claims usually happens quite quickly I think that the claim form is clumsy and I think there should be an immediate email confirmation that the claim has been received with another email when payment has been made, rather than having to check my bank account to see whether payment has been made. I also spent over an hour ones unsuccessfully trying to submit a claim, eventually ringing the help line who then told me that it was temporarily unable to receive on line claims due to a technical hitch - very frustrating! Phone and email response from the helpline has been good when contacted.”

Posted 6 months ago

“Crazy that you can’t get a statement of your account with balance outstanding”

Posted 7 months ago

“Would NOT let me upload my receipt to the online form!”

Posted 7 months ago

“Could do with monthly statements. Even better if we could log in and print out ourselves.”

Posted 7 months ago

“Quite an expensive service and is quite restrictive on what you can claim for (compared to other schemes I’ve had). You need a GP referral for reflexology, aromatherapy or massage. For chiropractic work, chiropodist, physiotherapist and osteopath work you only get £20 per visit!! That means you’re paying for a scheme, getting taxed on that scheme, and then paying extra. Baffling really!”

Posted 7 months ago

“I was told no receipt included with my claim so I emailed the receipt over and still keep getting the same message that you cannot proceed with my claim as no receipt. No one has replied as to whether the receipt I sent today is OK or if they even received it. Not too happy with this”

Posted 8 months ago

“Very helpful Staff but sometimes your claim is rejected It seems like you pay a lot of money for very little return”

Posted 9 months ago

“I would not recommend this company to anybody in the future. They are shoddy and very unprofessional. This will be the third time I will go back to my dentist to ask them to rewrite my dental receipts. They still don’t want to pay me. Rubbish.”

Posted 10 months ago

«
1
2
3
»

UK Healthcare is rated 4.7 based on 2,061 reviews