UK Healthcare Reviews

Name: UK Healthcare
Rating: 4.65

4.7 Rating 2,034 Reviews

90 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

4.7

Based on 2,034 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Phone:

08000119715

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“£35:50 a month and not covered for ear wax removal. Disappointed? Yes I am.”

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Posted 1 day ago

“Honestly this is not worth the hassle”

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Posted 2 days ago

“Each time I put a claim in I am told it cannot be paid as it is private. It’s a waste of money.”

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Posted 1 week ago

Thank you for taking the time to provide us with your valuable feedback regarding your experience with UK Healthcare. We truly appreciate your efforts in letting us know about your concerns. Firstly, we would like to extend our sincere apologies for the inconvenience you faced when your claims were rejected on the basis of being considered private. We understand how frustrating it can be when expectations are not met and we regret any inconvenience caused. it may be that the policy you have currently does not meet your current needs. If you are able to contact our customer service team and provide your policy details. A member of staff can discuss the limitations of the policy with you and help you confirm that the policy is sutiable for your current needs. Once again, we genuinely appreciate your feedback and thank you for bringing your concerns to our attention. Best regards, Customer service team

Posted 5 hours ago

“Never claimed before - first claim …. Email sent saying refused as apparently not covered although my receipt was for NHS dental treatment Protege Will look into this Cancelled my policy with immediate effect - paid into this for years for absolutely nothing Basic dental work carried out as well !”

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Posted 1 week ago

Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with UK Healthcare. We sincerely apologise for the inconvenience and frustration you have faced with regards to your first claim. It is deeply concerning to hear that your claim was refused despite having a receipt for NHS dental treatment. We understand how important it is to have coverage for necessary treatments, especially when you have been paying into the policy for years. If you are able to contact our customer service team and provide your policy details a member of staff can investigate the claim and we will do our best to resolve the issues you have encountered. Best regards, Customer Service Team

Posted 5 hours ago

“Awful service when claiming for a dental checkup. They refused to pay my 1st receipt as it wasn’t the exact amount for a checkup as I had bought dental sticks after the check up. I had to re request an invoice from my dentist. It took over 4 weeks to process the claim after 3 emails backwards and forwards.”

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Posted 1 week ago

“I am expressing my deep disappointment of the refusal to cover the £250 cost of the treatment that has placed an unexpected and burdensome financial strain on me, particularly as a student already grappling with managing expenses. When I enrolled in your insurance plan, I did so with the belief that it would offer assistance in covering essential dental expenses, ensuring I could afford necessary treatments. However, I was dismayed to discover that white fillings are not covered under Nhs costs, a fact that was not adequately communicated to me by my dentist or your policy beforehand, leaving me fully responsible for the entire expense. Therefore, I terminated my subscription with your company, as it fails to serve my needs as initially intended.”

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Posted 1 week ago

“Have submitted our bank details three times , still no payment received from claim on the 29.02.24, we are now due nearly £500”

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Posted 1 week ago

“Been refused a prescription payment as i buy a prepaid prescription due to the volume of medication , why they wouldn't pay a one off prescription payment like any body else i don't know i have had to pay , i know it will only cover under £9 but that helps . this needs looking into UK healthcare , i will be passing this info on to our company who use you .”

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Posted 1 week ago

“Had two policies and two claims one refused due to private treatment and the other processed incorrectly. Would not recommend.”

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Posted 2 weeks ago

“Sara was good at setting up my policies but as to making a claim....nightmare. Each time l contacted them for an update l spoke to someone different and each required more information to complete the claim, despite contradicting themselves. Eventually got the policy claims refunded but now l cancelled the policy. Very frustrating.”

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Posted 2 weeks ago

“Very poor communications. They are meant to respond within 2 days - they took 20 days in a recent case. Claims are often refused - but they don't detail they need certain information in a specific way in the T&C's - just generally frustrating to deal with!”

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Posted 4 weeks ago

“Customer Advisor was rude when I phoned about my claim, kept quoting terms and conditions to me and was totally unsympathetic when I tried to explain”

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Posted 1 month ago

“Invisible and generally avoid paying claims. No register of certified providers, making it a complete lottery on whether or not you will be able to make a successful claim. Even when you find a provider, individuals within the practice may result in a refusal to pay out. A disgraceful service to be honest.”

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Posted 1 month ago

“Only gave 1 star as I can not give 0 stars. The company will not pay out 2times if you have 2 policies. Surely if you pay for 2 policies you should be able to claim for each polic/”

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Posted 1 month ago

“Does that mean I have to re-submit this claim again?”

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Posted 1 month ago

“Declined payment due to error by dentist , who put 23 instead of 24. despite emailing and calling ( never answered ) no one has bothered to get back to me”

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Posted 1 month ago

“Would only benefit those who are not working.”

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Posted 1 month ago

“0 stars 3 years of direct debits. No follow up. I want to reclaim all the money back. No forms sent to claim. Save your money and go private. Unison recommended this Ponzi scam.”

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Posted 1 month ago

“Well said Abbey.. totally agree. I did have receipt with my name, date of treatment and amount paid and still not paying. DO NOT WASTE YOUR MONEY! My employer advertised this to staff and told us all what a great scheme it is. I’ve made 3 claims at a band 1 in the last 2 years and none of them have gone through because I didn’t have a receipt with my name, date of treatment and amount paid. Most dentists do not provide this if you get NHS treatment these days and god forbid they help you with private treatments. It costs approx £10 a month and they make it as difficult as possible to make a small claim of £25 for a 15 minute check up at your dentist. Note the bad reviews before you sign up with this waste of a scheme. Biggest waste of money I’ve ever spent. I’m sure this review will go unnoticed by them but if you see this before signing up then DONT sign up! Save your mone”

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Posted 1 month ago

“What’s the point if I get my dental history before I submit bills , photographs my receipts . Might as well just pay what I would have paid without all that hassle waste of time and money”

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Posted 1 month ago

UK Healthcare is rated 4.7 based on 2,034 reviews