UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.56

4.6 Rating 2,992 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,992 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have had an ongoing issue with a claim. I had a few day cases across November 2025 to Jan 2026. One of them was missed. Took a long time for me to be informed about which one. Once I was informed, I submitted a new claim for that particular day case. Was emailed by someone else that it had already been processed. Replied saying that I was informed that it hadn't been, and my payments reflect this. Was asked by someone else to send the evidence (discharge letter). Got a reply from someone else referring to a completely different day to the one in question (and the one stated on the discharge paper work).”

Helpful Report

Posted 4 days ago

“It is hugely disappointing that though advertising as a policy that covers all NHS costs for dental treatment, one finds out that it is far from true. There’s no information how the claim period is calculated. One would have thought, that it runs from January to December. Apparently not. I’ve discovered it hard way that apparently, it shifts, though it still not clear why and how, taking into account that I have paid for years with no gaps. Dentists are expensive, even NHS ones, especially when one requires treatment. If you think, that the insurance will cover some of the costs when you need it, you will be sorely disappointed.”

Helpful Report

Posted 1 week ago

“Had a few claims. Only 5 out of 6 processed. Thought it was just a human error which is fine but when I asked them to double-check using the list I emailed them, they just told me to wait 3-5 working days. I waited 7 working days, the missing payment didn't come though. Asked them again to check and they confirmed that there was a claim missing from the list I provided. If they had been bothered to check the first time, the extra steps in between could have been avoided.”

Helpful Report

Posted 2 weeks ago

“Disappointed that you didn't pay part of the claim I submitted for dental work I had done, so policy has been cancelled. Also I would like a refund for the two months I have paid so far.”

Helpful Report

Posted 3 weeks ago

“I’m very dissatisfied with the way my first claim is being handled and treated as if it was fraudulent. Totally disappointed”

Helpful Report

Posted 4 weeks ago

“Horrible and will use every means to not pay the claim.”

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Posted 1 month ago

“Sadly it has taken me 13 days and several phone calls to get the claim for my eye test paid.”

Helpful Report

Posted 1 month ago

“Not worth the cost. Private cover costs more than NHS, private treatment costs more than NHS, but I can claim back much less than if I was a NHS patient. Rip off”

Helpful Report

Posted 1 month ago

“NOT RECOMMENDED. I had NHS treatment for £141 & tried to claim this back. This is the only claim I've made on my policy since it began 2 to 3 years ago. The company said the treatment was Private which it was not. They have refused to pay on my policy.”

Helpful Report

Posted 2 months ago

“Not very heloful at all when claiming your told 4 days but they dont confirm payments or tell you if there is a payment issue”

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Posted 2 months ago

“Cant get an answer quick enough”

Helpful Report

Posted 2 months ago

“Noone gets back to you for example I asked for my dental policy number...nothing back”

Helpful Report

Posted 2 months ago

“Not clearly explained that dental plan only covers NHS dentists. Where can I find a NHS dentist these days”

Helpful Report

Posted 2 months ago

“I am not happy”

Helpful Report

Posted 2 months ago

“Complete rubbish. Won’t pay out for hygienist as states they are private even though I have NHS dentist. My dentist doesn’t do scale & polish so you have to use the hygienist. Read the small print”

Helpful Report

Posted 3 months ago

“Almost three weeks to have feedback on a rejected claim Not good enough , was told if there were any issues I would be contacted . I have done the chasing and not be dealt with fairly . Disgusting treatment . Cancelling membership forthwith .”

Helpful Report

Posted 3 months ago

“very bad service. I made a call and I received a link to fill in the details to submit the claim. I did only to receive an email to say we do not accept claims via email but I should fill a form on the the link included in the email. The link is coming up with an error especially when I submit the attachment. Iam going in a circle here. not impressed at all. Now I have to send an email again which they told me already I will have to submit a claim via post. please tell me, is this year 1939?”

Helpful Report

Posted 3 months ago

“Really bad service, unclear emails & one quite patronising employee. This is a benefit through work and honestly I haven’t been particularly impressed.”

Helpful Report

Posted 3 months ago

“One of the worst companies to deal with. They won’t accept a receipt as a receipt and are making the claim process harder and harder”

Helpful Report

Posted 3 months ago

“The web portal this company use for submitting claims is absolutely not fit for purpose. To start with, the field to enter the details of your dentist only allows thirty characters for the name of the practice and their full postal address, so good luck with that. Then the only options available to enter the cost of your procedure are for NHS dental rates with nothing for those on private plans. I called and spoke to someone at the office who was very helpful and told me to simply select the closest amount to my claim, but this is not clear from the form and there is no section to indicate the alternative amount you're claiming for. Finally after entering all of the information I found that the form would not submit, but there were no error messages so it wasn't a problem with the information I entered but an error with the form or website. I tried reloading the form, using a different browser and even a different computer but the same thing happens every time so this is not a user or local error. This was incredibly time consuming and ultimately was unsuccessful so I was no further forward almost an hour later and had to contact the office to ask what I needed to do. I submitted my claim by email instead but no one contacted me to explain my receipts hadn't been accepted and I didn't find out until almost three weeks later when I emailed back to ask what the delay was. As these are problems so easily remedied it really seems like the whole process is intended to deter claimants. It's genuinely a surprise that Unison would engage this company to process their dental insurance claims and for this reason I would steer clear of Unison dental insurance as well as this company. If they can't get something as simple as an online submission right you really have to wonder what's going on with the more complicated stuff.”

Helpful Report

Posted 3 months ago

UK Healthcare is rated 4.6 based on 2,992 reviews