UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.60

4.6 Rating 2,537 Reviews

88 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,537 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am absolutely disappointed and confused with this system. There is no issue when taking money from the account holder but when it comes to processing there is an issue. Enough is enough.”

Helpful Report

Posted 1 week ago

“Only making a small claim for an unexpected hospital stay and you would think it was equal in value to the Crown Jewels !! Being told one thing was required by email and something different when I phoned up . Very poor when dealing with people who could well be stressed !!”

Helpful Report

Posted 1 week ago

“Dental policy is not encouraging, despite paying for a year, i tried so much to get an NHS dental during this period to get a treatment but to no avail until recently I had to cancel my policy since I couldn't benefit from it. A week to my cancellation I got an NHS about 4 hours to my location and finally had my treatment done. Unfortunately, my claim was declined. I can't recommend this policy. I would have used the money i paid and get a treatment in a private dental clinic.”

Helpful Report

Posted 1 week ago

“Whenever you put a claim in it's a lottery whether they decide to accept or not. Apparently Ear wax removal is not claimable even when recommended by GP and you can't hear without it being done. E.G prevents full use of headsets. There is no clear list available on their website of this and needs to be clearer for all your customers what can be claimed and what can't. not very good service. Would never of had this done if knew the claim would be rejected, now £60 out of pocket. Would give zero stars for this alone.”

Helpful Report

Posted 2 weeks ago

“Previously had great experience over the past 7 years, prompt processing of claims and great communication. Recently I’ve had claims for treatments that are covered by the policy rejected. This has never happened previously despite the treatment being the same and using the same GP referral note.”

Helpful Report

Posted 4 weeks ago

“Very poor service. What they offer is not clear, but take your money, and then when you go for a routine appointment, they reject the claim.”

Helpful Report

Posted 1 month ago

“Not what I expected. The advertised cover is not what is actually covered”

Helpful Report

Posted 1 month ago

“Claims are 'lost' even when posted online, very unclear how much you are able to claim in any given period, communication poor when wanting to understand the processes.”

Helpful Report

Posted 1 month ago

“I’ve had a tough time 3 times now I’ve submitted a claim and it hasn’t went through. I’m not happy with the service and have proof I’ve sent them with screen shots and photos yet nothing ever comes of it”

Helpful Report

Posted 1 month ago

“Very poor communication claims sent in and not processed. Claim forms sent with half the form missing. Far better customer service years ago as Hospital Saturday. Hence direct debit cancelled.”

Helpful Report

Posted 2 months ago

“A claim was made and we received just a small payment. No great service received by this company.”

Helpful Report

Posted 2 months ago

“Dreadful. Two claims submitted, one for me and one for my wife. Mine paid, my wife's not. I queried and was told that "my colleague missed my wife’s claims from your previous email .... I have now processed these" These being two amounts, one examination and one fillings. One amount only received, which wasn't either of the amounts claimed. Queried by email on 7th February - no response so far (14 February)”

Helpful Report

Posted 2 months ago

“I am sick and tired of paying and when its time for payment. It become a problem.”

Helpful Report

Posted 2 months ago

“unimpressed by the service to date - having tried to contact by phone and email around qualifying period without response or success as an initial enquiry as part of the application; queries were around relevant treatment and how that is defined since it implies a specific health/medical term not for routine prescriptions: applying 13 weeks across all benefits makes it impossible to claim during this period so how is the premium charged explained/justified during that period?”

Helpful Report

Posted 2 months ago

“I do not have any NHS benefits for dental treatment that cover these services. Because of this, I pay insurance to cover these costs. I do not see why my claim should be denied if my insurance covers treatment in a private practice under the conditions offered to me.”

Helpful Report

Posted 2 months ago

“I am really disappointed with the lack of clarity around a family plan. I assumed it would be on the same policy but my wife has a separate one. I had no idea she had a separate policy number as I received no documents confirming that. It was not until I submitted a declined claim for my wife on my policy number that this was flagged up. Pleasingly, when I challenged this they processed the claim but I still have not received an official letter for my wife that I have for my policy. This needs to be made a lot clearer as the communication around this was really poor. Our organisation has moved from the BHSF plan and their system seems much, much smoother.”

Helpful Report

Posted 2 months ago

“I am extremely disappointed with the delayed reimbursement for my UNISON Dental Plan, which I underwent in November. Despite joining the plan a few days prior to my initial appointment at the NHS dental center, I have yet to receive any reimbursement. I would appreciate it if this matter could be investigated and resolved as soon as possible.”

Helpful Report

Posted 2 months ago

“Painful to deal with. Wish I could opt out of this work supplied insurance. Terrible”

Helpful Report

Posted 3 months ago

“Not worth even trying to use the services this company claim to provide. Shame it’s provided by work and I can’t opt out and get a fiver back as that would be more useful. Would put zero if I could.”

Helpful Report

Posted 3 months ago

“Absolute farce Don't bother with this company”

Helpful Report

Posted 3 months ago

UK Healthcare is rated 4.6 based on 2,537 reviews