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UK Healthcare Reviews

4.7 Rating 2,035 Reviews

90 %

of reviewers recommend UK Healthcare

Company Reviews

4.7

Based on 2,035 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

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Phone:

08000119715

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been to my dentist a few times more than usual in the last 6 months or w and was charged 70 odd pounds on each visit, I submitted what I thought was the relevant paperwork for each claim, but have not received any repayment as per my membership details, I have in the last few days complained via email and have been given a refund of half of what I’d paid ! I’m seriously considering changing my insurance provider.”

Posted 6 days ago

“Having been a member of Westfield health for a number of years where the customer service was excellent I am somewhat unhappy with the customer service delivered by UK healthcare. I took out dental cover some months ago and have never received a welcome pack in the post as promised when I signed up. I queried this when wanted to make a claim and hadn’t received a policy number as required on the claim form. When I contacted UK healthcare I was unhappy at the implication that I must’ve received the welcome pack as it was despatched by them and I therefore must be mistaken. When I was passed on to another person they were also insistent that I must’ve received the welcome pack - I hadn’t and when I insisted that I hadn’t they eventually said they would send me another pack in the post. I still have not received it despite an e mail dated 14 March assuring me that a pack would be sent. When I made a claim for some dental treatment, I was contacted by e mail and asked to provide additional in formation. Once I received this from my dentist I forwarded it to UK healthcare, I received an automatic reply but to date haven’t received any information as to whether or not the information I submitted is satisfactory.”

Posted 3 weeks ago

“On line claim system doesn’t recognise my policy number, reply to emails poor, no details sent about allowances left or how the rolling claim period works. A detailed update needs to be sent after each claim.”

Posted 1 month ago

“It’s difficult to make a claim. The software is really clunky. Also, it’s not good value anymore as NHS dentists are now only seeing patients every 12 months. I’m considering cancelling this policy.”

Posted 1 month ago

“Customer service is shocking slow at responding to emails, not one claim or request happens first time, it really feels that they stalling to paying at every occasion.”

Posted 2 months ago

“My employer failed to register me on the correct level of cover. Been on lower level of cover for 2.5 years with no way of knowing what level of cover had been registered - no notification from employer or UK Healthcare. UK Healthcare made aware incorrect level of cover at same time claim was made. Paid out on claim for eye test and glasses at incorrect level despite being registered on correct level all within 30 days of original claim made. Disappointing. No way to check on your ‘account’ what level of cover registered, claim limits, what claims have been paid out and what balance on claim limit is. Clunky process and system for making claims.”

Posted 3 months ago

“I asked 2 questions and only 1 was answered.”

Posted 3 months ago

“Joining the scheme hasn't been smooth!Despite several attempts my on line Application Form would not submit.I then submitted an email copy.I waited in vain for an acknowledgement, which I didn't receive until I contacted UK Healthcare. I was told a welcome pack had been posted - this has yet to be delivered! I see my cover started 14 days ago. I hope that should I need to claim in future the process will be more efficient than that received so far!”

Posted 4 months ago

“When I submitted a claim I received a reply from Craig Mathews indicating that I would not be eligible because i was not covered for private dental work under the English Banding 1,2 and 3 even though it was clear on my claim form that I was Scottish and had the treatment in Scotland AND by the NHS, I even invited him to contact my dentist. He failed to respond to my email so had to phone him and was quite curtly told' your refund is in your bank', no apology at all for his error. He said that he had sent me an email explaining this but I have never recieved it.”

Posted 4 months ago

“Not experiencing help regarding my claim. Have now emailed twice (last time this morning - Saturday 25/11) because I no response first time. I still don't really know which part of my claim is not acceptable. I answered the questions, added two receipts etc.”

Posted 5 months ago

“Declined claim due to date error on their system, for two consecutive claims. No apology and had to chase them for updates as response time very slow. Eventually paid out but only after chasing them. Service has gone downhill, was not this bad before!”

Posted 6 months ago

“I didnt get my bill paid”

Posted 8 months ago

“Cant inderstand why the claim has been refused. My name and details of treatment are on the form along with the cost. What more do you need?”

Posted 9 months ago

“So far not had good experience with some dental form application claims, finding it a bit confusing and not straightforward.”

Posted 9 months ago

“The initial response received from a member of staff confirmed that they would process the request. However, the latter part of their email stated that they were unable to process the claim. It would appear that the use of template wording is not sufficiently reviewed prior to sending out responses, as I can only assume that I received part of someone else's email reply at the end of my email. Not very professional. There also seems to be some disconnect between the human and automated side of this organisation. I submitted my shop receipt and till receipt yesterday and, today, was advised that they were unable to pay out because they had not received both parts of the receipt. I have not used this service before and, so far, am not overly impressed by the level of service; it appears that your systems do not synchronise well with the humans in your organisation. I would have awarded three stars but, for what should be such a simple process, I have experienced unnecessary complications.”

Posted 1 year ago

“Quick, prompt service”

Posted 1 year ago

“Claims came through easily when I eventually figured out how to submit them, but it is really hard to find out any information from the documents they send you. How to claim is hidden in one of the documents, and not linked to on the website. You do not get sent the breakdown of what amounts are covered by your level of cover, you have to go back to the Apply Now page to find out what you are paying for. You don't get confirmation emails when claims are submitted or paid, and I can't find a record anywhere of what claims I have made. There doesn't seem to be any kind of user portal where all your information is kept for easy access. I can't even find my policy number because it wasn't included on my confirmation letter. Everything is set up to make it as difficult as possible to work out if you are getting value for money. After my next claim I will be leaving and choosing another service.”

Posted 1 year ago

“Their online form is not up to much, and as I am a long standing member (5digit membership) the online form would not accept my submission (needs a 6 digit number). Receipts appear attached when sending them yet I receive e mails suggesting no receipt is attached. One receipt was rejected as not having enough info (ie my name on it and date of receipt) which was patently wrong. In all, it takes too long and too much inefficiency to process claims.”

Posted 1 year ago

“We have been paying this insurance for over 6 months and when we put our first claim in for £23 we were told we had to provide proof of our last checkup before the insurance started which we did then proof we actually attended and that we completed any treatment advised. I've been back to the dentist twice this week whilst trying to work. I'm not sure it's worth it to be honest.”

Posted 1 year ago

“What you actually needed from me was at the bottom of the email, with a lot of other information at the top which you already had. Please put what you actually need at the top of the email, this is easier for someone with PTSD to know exactly what they need to do. thanks”

Posted 2 years ago

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UK Healthcare is rated 4.7 based on 2,035 reviews