UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.55

4.6 Rating 3,208 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 3,208 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi have sent all the references for my claim. For my treatment I have not. Getting any response from. You.”

Helpful Report

Posted 1 month ago

“All I wanted to do was to claim for my dental treatment. For some reason this was very complicated. I was told to send dates of appointments prior to taking out insurance, which I did, then they want a statement of account from the dentist. The receipts were not good enough. Just not worth the effort.”

Helpful Report

Posted 1 month ago

“Nicola tried her best to sort out my claim. The form online would not accept my copy of receipts, upon speaking to office it is because my membership number is too short but this has been the same for numerous years. Not had a problem previously. I feel the system needs to be easier for the older generation who are no fully computer literate. Feeling very stressed with the system for making a claim.”

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Posted 2 months ago

“My employer used to be with BHSF who were brilliant, then they swapped to UK Healthcare and I've had issue after issue. Wrong policy number for my husband so I couldn't make claims, wrong amounts refunded, wrong amount deducted from the wrong person on the policy, uninterested, unhelpful staff at the end of the phone, always an issue with the claim form kicking me out and having to start again. Perhaps I am just unlucky but I in all honesty I regret the day my employer changed their provider.”

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Posted 2 months ago

“I am still waiting for the promised email advising me of my next claim date.”

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Posted 3 months ago

“I upgraded my policy through work which confirmed by new policy would start on the 1st april, when i claimed it included my old claim and said it was a rolling contract so why would i be advised it didnt start until the 1st april if it was a rolling contract poor information and misleading”

Helpful Report

Posted 3 months ago

“I sent a claim off and apparently they needed 2 receipts,visa and dentist one ,so a week and half later money hadn’t gone in so phoned .Was told about 2nd receipt,so I asked why nobody had contacted me to tell me! Said they had emailed but nobody has emailed or phoned ! Simple quick phone call nowI have to wait another week before money goes in !”

Helpful Report

Posted 3 months ago

“Disappointed and unhappy that I had to send several messages before receiving a response as to why an amount of money had been deducted from my account.”

Helpful Report

Posted 5 months ago

“having previously completed online claims, by providing a receipt for my treatment, advised that the system has changed. no explanation as to why...”

Helpful Report

Posted 5 months ago

“For services such as optical, process for claiming is straightforward. Unfortunately if you wish to avail of services (such as complementary therapies), a doctor's letter is required. Given the difficulty contacting doctors, this is an unnecessary barrier to accessing services.”

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Posted 5 months ago

“Uploaded my claim and had confirmation online but didn’t get an email. Followed up and no record on the system. Have uploaded again and sent documents but still not resolved.”

Helpful Report

Posted 6 months ago

“They would not accept my receipt without my name and address on it and when I went back to the opticians and got them to send it as requested they then said you can't send personal details by email but that is what they had asked for!”

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Posted 6 months ago

“I was refused my reimbursement due to late claim. I find very unfair. I have never missed my payments ever since I joined the policy. Therefore I will not be able to continue with the policy”

Helpful Report

Posted 7 months ago

“Usually good service. Claim forms usually go through fine, but you don't receive any confirmation that the claim has been received, so you kind of just have to wait around for a couple of weeks before contacting the team. You can contact them to ask if they recieved it too. Recently, tried to use the online form to claim on my dental plan. I did everything as normal but the form just wouldn't submit. Tried changing internet connections, browser, devices, cities (yes, cities), and it still wouldn't let me upload my receipt (.jpg and .pdf formats tried). When it does upload, I press the "submit" button, which then greys out and switches to say "processing". The form never submits. I was advised to fill out the paper form and post it back, but I would not be reimbursed for the postage. I asked if I can email the form instead, but apparently emailed claims forms are not accepted.”

Helpful Report

Posted 7 months ago

“A little disappointed after being with this dental insurance company. Seen the dentist for treatment on NHS but the insurance refused to settle my claim. Reason given was that I had dental treatment privately. Finally had to resend claim and it got paid off .”

Helpful Report

Posted 7 months ago

“It's unfair for not unable to claim within the joining and past year I paid and didn't go to dentist and second year I'm paying and first time to claim and yet declined. So unfair.”

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Posted 9 months ago

“Been a policy holder for 20 plus years and upon checking my bank statement Septembers direct debit wasn’t taken . I queried and was told my bank said the direct debit had been cancelled . LIE I only cancelled the direct debit yesterday the 17 th September so it was indeed active on the 1st September”

Helpful Report

Posted 11 months ago

“I’m very disappointed and dissatisfied with the way my claim was handled.. A. the length of time it has taken to identify and resolve a problem within your finance department. B. despite providing all the necessary evidence which I was asked to provide Including my bank statement to prove that I did not receive the payment. I do not understand why it’s taken over 3 Months to settle my claim. The whole process has been extremely stressful, due to the number of emails I needed to send Finally, I will not be renewing my policy. Which was opened via Unison.”

Helpful Report

Posted 1 year ago

“I’m dissatisfied with the length of time, it’s taken to settle my claim. It’s taken over 4 months to settle my claim which just not good enough. My claim was unnecessarily delayed despite having to provide bank statement to evidence that I had not received the payment. You have now acknowledged that the error was made by department. Not good enough.”

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Posted 1 year ago

“10 days to advise that receipt didn't have the date on and only told that, when I chased payment.”

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Posted 1 year ago

UK Healthcare is rated 4.6 based on 3,208 reviews