UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.56

4.6 Rating 2,992 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 2,992 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uploaded my claim and had confirmation online but didn’t get an email. Followed up and no record on the system. Have uploaded again and sent documents but still not resolved.”

Helpful Report

Posted 3 weeks ago

“They would not accept my receipt without my name and address on it and when I went back to the opticians and got them to send it as requested they then said you can't send personal details by email but that is what they had asked for!”

Helpful Report

Posted 4 weeks ago

“I was refused my reimbursement due to late claim. I find very unfair. I have never missed my payments ever since I joined the policy. Therefore I will not be able to continue with the policy”

Helpful Report

Posted 1 month ago

“Usually good service. Claim forms usually go through fine, but you don't receive any confirmation that the claim has been received, so you kind of just have to wait around for a couple of weeks before contacting the team. You can contact them to ask if they recieved it too. Recently, tried to use the online form to claim on my dental plan. I did everything as normal but the form just wouldn't submit. Tried changing internet connections, browser, devices, cities (yes, cities), and it still wouldn't let me upload my receipt (.jpg and .pdf formats tried). When it does upload, I press the "submit" button, which then greys out and switches to say "processing". The form never submits. I was advised to fill out the paper form and post it back, but I would not be reimbursed for the postage. I asked if I can email the form instead, but apparently emailed claims forms are not accepted.”

Helpful Report

Posted 1 month ago

“A little disappointed after being with this dental insurance company. Seen the dentist for treatment on NHS but the insurance refused to settle my claim. Reason given was that I had dental treatment privately. Finally had to resend claim and it got paid off .”

Helpful Report

Posted 1 month ago

“It's unfair for not unable to claim within the joining and past year I paid and didn't go to dentist and second year I'm paying and first time to claim and yet declined. So unfair.”

Helpful Report

Posted 3 months ago

“Been a policy holder for 20 plus years and upon checking my bank statement Septembers direct debit wasn’t taken . I queried and was told my bank said the direct debit had been cancelled . LIE I only cancelled the direct debit yesterday the 17 th September so it was indeed active on the 1st September”

Helpful Report

Posted 5 months ago

“I’m very disappointed and dissatisfied with the way my claim was handled.. A. the length of time it has taken to identify and resolve a problem within your finance department. B. despite providing all the necessary evidence which I was asked to provide Including my bank statement to prove that I did not receive the payment. I do not understand why it’s taken over 3 Months to settle my claim. The whole process has been extremely stressful, due to the number of emails I needed to send Finally, I will not be renewing my policy. Which was opened via Unison.”

Helpful Report

Posted 6 months ago

“I’m dissatisfied with the length of time, it’s taken to settle my claim. It’s taken over 4 months to settle my claim which just not good enough. My claim was unnecessarily delayed despite having to provide bank statement to evidence that I had not received the payment. You have now acknowledged that the error was made by department. Not good enough.”

Helpful Report

Posted 6 months ago

“10 days to advise that receipt didn't have the date on and only told that, when I chased payment.”

Helpful Report

Posted 6 months ago

“Poor service. That's it.”

Helpful Report

Posted 7 months ago

“I’m extremely disappointed with the length of time, that it’s taken to settle my claim. Surely the finance department should be able to check the bank records it established the payment has been cleared through and to whom it was paid to. I responded to the your email after checking my bank account that I have not received the payment. For such a small claim, it been over 6 weeks. Mrs B. Hall.”

Helpful Report

Posted 7 months ago

“I normally have no trouble with making a claim for dental treatment but this time I was in credit due to some private treatment I was to have but didn`t. This has caused no end of trouble because I couldn`t submit a receipt with one of the NHS band levels. I have tried phoning without success to explain what the reason was for submitting a receipt out of these bandings. Three times I made a claim.”

Helpful Report

Posted 10 months ago

“Too many different forms online.”

Helpful Report

Posted 10 months ago

“Took several attempts to submit my claim. Never had so much trouble before when submitting a claim Very disappointing service”

Helpful Report

Posted 1 year ago

“The company makes it so hard to make a claim. I had dental treatment and submitted a claim with the relevant information and receipts and they said they can’t pay because the invoice is outstanding, but it’s not outstanding because I’ve paid it and sent them the receipt with all the relevant information on it. Also have to wait 3 months of contact lenses orders until you can make a claim to get money back. I also don’t think the value of money spent is worth it, I’ve paid £132 a year to only gain £130 worth of savings for dental and eye care, so it would have actually worked out cheaper if I’d just paid for the dental and eye care myself.”

Helpful Report

Posted 1 year ago

“Attended dental appointment a week ago and have tried twice already to submit claim for refund of dental charges Have just sent off again as keep being told submission not been received As I am a Senior Citizen who has to pay upfront and in full for dental work I am disappointed that it is proving so difficult and taking so long to even submit my claim and that I shall now have to wait even longer for my money to be reimbursed The customer service from UK Healthcare seems to be getting worse and worse”

Helpful Report

Posted 1 year ago

“Cannot deal with claims through a continued portal to refer to notes corresponding to individual claims.”

Helpful Report

Posted 1 year ago

“I initially made a claim online but as I heard nothing back and the policy number was unable to be verified, I printed and posted a claim form together with the original receipt. I still had no acknowledgment. So today I spoke to Mark Shaw who told me emails had been sent to me tell me I needed a receipt with my name on it. Nowhere on the claim form does it say that is required, only that it had to be the original receipt. To add to the confusion, the email address you had on file was incorrect. It wasn’t just old but was never correct.”

Helpful Report

Posted 1 year ago

“I did cancel my direct debit a while ago and an advisor called to ask why. I explained that since I had taken out the policy I was paying out more on the policy than my dental care. She advised me to have my teeth cleaned every 3 months and this would justify the payment. I have had my teeth cleaned recently and you have now said it cannot be paid as it is for private treatment. I wasn’t asking for the full payment just the NHS charge to be refunded but I was told no it can’t be done as was for private treatment. I cannot have the NHS clean due to being very sensitive and I was paid for the private one assuming the cost of the NHS one would be refunded. I am very unhappy with this and I will be cancelling my policy.”

Helpful Report

Posted 1 year ago

UK Healthcare is rated 4.6 based on 2,992 reviews