UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.54

4.5 Rating 3,256 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.5

Based on 3,256 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer care”

Helpful Report

Posted 3 months ago

“Great service with amazing communication very professional and helpful”

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Posted 3 months ago

“Prompt response. Thank you.”

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Posted 3 months ago

“Shocking bad service will be cancelling payment I sent my claim in April waited for a response they didn’t receive it I used the P.O. Box address. That I was told to use it never got there after many phone calls I eventually got on line through the help of a customer service representative as the website wasn’t working kept being directed to the wrong place very very angry will be going to my solicitor about this”

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Posted 3 months ago

“Shocking service. Fewer than 1 star. Refused a claim because I pay for my hygienst treatment monthly not in one go, although this is NOT an insrance nor a "plan". Lodged official complaint and it will take nearly 8 weeks before they can resolve this very simple matter. Regarding the tick boxes below I communcted initially by phone and then by email to raise complaint. Do not on any account entrust your dental health to these people.”

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Posted 3 months ago

“First time I’ve used the online form. My partner and I went to the dentist together and I paid for both of us and received one receipt. I explained all this on both forms. The company won’t pay the claim without separate receipts- what a palaver! After more than 20 years of payments and claims.”

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Posted 3 months ago

“my request for my policy pin was attended promptly in few hours UKHealthcare makes me happy any time I had dealings with them”

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Posted 3 months ago

“Easy process to claim. No issues. Great service.”

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Posted 3 months ago

“Always helpful and Carl Strickland was very helpful to me today - thank you”

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Posted 3 months ago

“Very kind and helpful. Helped sorting a claim.”

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Posted 3 months ago

“Nicola tried her best to sort out my claim. The form online would not accept my copy of receipts, upon speaking to office it is because my membership number is too short but this has been the same for numerous years. Not had a problem previously. I feel the system needs to be easier for the older generation who are no fully computer literate. Feeling very stressed with the system for making a claim.”

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Posted 3 months ago

“Thank you for swift payment and clarifying my many questions in a swift and understanding manner ☺️”

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Posted 3 months ago

“My claim was handled efficiently. Thank you.”

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Posted 3 months ago

“Struggled completing online claims forms Nicola was extremely patient and helpful”

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Posted 3 months ago

“Staff are always quick to process claims and very helpful”

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Posted 3 months ago

“Staff were very polite, helpful , knowledgeable and very calm.”

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Posted 3 months ago

“UK Healthcare has always provided a good service. There are time where no response is received after a week or more, I chase they respond. The claims are easy however it's not consistent, sometimes you get an email to say the claims submitted, processed, paid but its hit and miss, system issue i think. A portal to see progress and amount left to claim would be great. I took a policy out for my husband against my work benefit, i pay, always worked well, no problems with me asking questions on email about it. This has now changed information won't be supplied under GDPR which i understand but this isn't a new thing. The main frustration is no contact and advise me on my first email, don't ignore customers. For my policy its brilliant, my child is included. Staff when they do contact have been lovely. Thank you”

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Posted 3 months ago

“Fast response on a benefits query.”

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Posted 3 months ago

“Excellent service - very prompt and nice to have this support during the ever rising cost of living in the UK and Ireland.”

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Posted 3 months ago

“Very efficient thorough and swift in processing my change of name. Superb service.”

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Posted 3 months ago

UK Healthcare is rated 4.5 based on 3,256 reviews