UK Healthcare Reviews

Name: UK Healthcare
Address: Westfield House, 60 Charter Row, Sheffield, United Kingdom
Rating: 4.55

4.6 Rating 3,045 Reviews

87 %

of reviewers recommend UK Healthcare

Company Reviews

Metrics

Info

4.6

Based on 3,045 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

08000119715

Location:

Westfield House,
60 Charter Row,
Sheffield
United Kingdom
S1 3FZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Kind regards”

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Posted 1 month ago

“Lisa was lovely and explained everything to me”

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Posted 1 month ago

“Highly recommend this Organisation. The customer service is excellent & always quick to reply. It's a great scheme to support our health & compliment NHS services with affordable monthly options for one person or to add family members. The reimbursement process is streamlined & straight forward.”

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Posted 1 month ago

“I am very happy with the service I received. The emails explaining what was wrong with my claim was easy to understand and I was able to put things right.”

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Posted 1 month ago

“Excellent prompt service”

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Posted 1 month ago

“It is hugely disappointing that though advertising as a policy that covers all NHS costs for dental treatment, one finds out that it is far from true. There’s no information how the claim period is calculated. One would have thought, that it runs from January to December. Apparently not. I’ve discovered it hard way that apparently, it shifts, though it still not clear why and how, taking into account that I have paid for years with no gaps. Dentists are expensive, even NHS ones, especially when one requires treatment. If you think, that the insurance will cover some of the costs when you need it, you will be sorely disappointed.”

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Posted 1 month ago

“Great service from UK Healthcare as always. I had a slight problem with my receipt (my error) the the customer service team were very quick to let me know and resolve my claim quickly. Would definitely recommend this company.”

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Posted 1 month ago

“Great service and quick”

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Posted 1 month ago

“Had a few claims. Only 5 out of 6 processed. Thought it was just a human error which is fine but when I asked them to double-check using the list I emailed them, they just told me to wait 3-5 working days. I waited 7 working days, the missing payment didn't come though. Asked them again to check and they confirmed that there was a claim missing from the list I provided. If they had been bothered to check the first time, the extra steps in between could have been avoided.”

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Posted 1 month ago

“Fabulous service. Very efficient. Dealt with Carl and he was very professional and dealt with my claim super fast.”

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Posted 1 month ago

“Great service, very quick response.”

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Posted 1 month ago

“Customer service was exceptional, polite, professional & prompt. Slight problem trying to upload documents on first submission of claim, then customer service couldn't read amounts when uploaded as pictures however claim was completed promptly on second attempt. Customer service couldn't have been more helpful, polite or prompt with their assistance. Thank you.”

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Posted 1 month ago

“I called customer services due to a slight issue and spoke to Carl Stickland, he was very helpful and informative. The issue was resolved the very same day, refreshing to have such excellent service, thank you.”

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Posted 1 month ago

“Excellent customer service, easy to make a claim and quick payments straight to your account.”

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Posted 1 month ago

“Disappointed that you didn't pay part of the claim I submitted for dental work I had done, so policy has been cancelled. Also I would like a refund for the two months I have paid so far.”

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Posted 1 month ago

“I had an issue with a recent claim and Mr Carl Stickland was extremely helpful with his guidance/support; the issue has now been resolved. I thought he was just fabulous !! xx”

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Posted 2 months ago

“Very prompt action. Needed more info but once I replied claim was processed. Fantastic customer support”

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Posted 2 months ago

“Very helpful as I could not upload the website to make a claim and then was sent a link with further information of how to do about it. thank you”

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Posted 2 months ago

“Uploaded my claim and had confirmation online but didn’t get an email. Followed up and no record on the system. Have uploaded again and sent documents but still not resolved.”

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Posted 2 months ago

“Great customer service , speedy response and claim actioned quickly.”

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Posted 2 months ago

UK Healthcare is rated 4.6 based on 3,045 reviews