Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,643 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,643 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 15th May 2025

Lauren H

Toy Street 5 star review on 14th April 2025

Jillian W

Juan J

Toy Street 4 star review on 17th February 2025

Anonymous

Anonymous // 01/01/2019

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“My son loves his new lion toy and delivery was quick”

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Posted 2 years ago

“Great price and fast delivery, exactly what I needed”

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Posted 2 years ago

“I ordered a board game and card game to be delivered to Australia for a family members birthday gift. The order was confirmed packaging within 12 hours and parcel received within 7 days of ordering. I would highly recommend Toy Street. I will definitely be supporting this local independent business again. Thank you so much for the quick delivery.”

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Posted 2 years ago

“Toy Street provide wide variety of toys for all age kids. I highly recommend for the parents and others who are going to gift for their loved ones from toys street. it is very reasonable price and valuable items.”

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Posted 2 years ago

“It was easy to order. It came quickly and I found what I’ve been looking for. The prices were a bit higher or I would have ordered more.”

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Posted 2 years ago

“Atrocious customer service! Cancelled an order over 2 weeks ago and still not had my money refunded. 3-5 days it says on the website! Never going to shop here again.”

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Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you never received your order. I can see that you have since been fully refunded for this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Toy Street

Posted 2 years ago

“Arrived earlier than expected. Item well packaged and as described. Perfect”

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Posted 2 years ago

“Absolutely rubbish. Don’t believe the next day delivery line on their website this is a lie. I placed my order and it said 3-5 days which I was ok about, but over 2 weeks later they still hadn’t received the stock. Numerous phone calls and they refused to send out the item they had in stock without the one they were waiting for. They didn’t care there was a huge delay and just said I had to wait. Cue an upset child who didn’t have a birthday present! Terrible service would never use again”

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Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Toy Street

Posted 2 years ago

“Ordered 3 of this and received 3 different dog keychains. I specifically wanted this colouring hence why I ordered 3. Bit disappointed”

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Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Toy Street

Posted 2 years ago

“We work with special needs children and adults so Toy Street has many of the items and toys we use .Have bought Toy Street a few times now and their prices are the best for the items we needed. The delivered the orders really quickly.”

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Posted 2 years ago

“This toyshop is a fantastic little find! ⭐⭐⭐⭐⭐”

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Posted 2 years ago

“All good👍”

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Posted 2 years ago

“Ordered a gift for my partner, the website said they were in stock. I waited and they did not arrive. I called up and found out from the staff member I spoke to that the items were on back order. I asked them to cancel, they agreed and said they would so, then send me an email to confirm. I never received an email and forgot about this. I get a notification saying my items have shipped. I call up customer service and they tell me there is no record of my conversation, they're happy to refund me but I have to pay a £5 "restocking fee". Shocking service, avoid.”

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Posted 2 years ago

“ordered a birthday present for my niece end of january , I received wrong item contacted them to make the return and receive the one that i ordered , they claimed that they didn’t received the return which i’ve got a tracking number that shows has been delivered to them, contacted several times and still no item or refund”

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Posted 2 years ago

“Haven't received yet!!”

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Posted 2 years ago

“Quick delivery and lovely item!”

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Posted 2 years ago

“Quick delivery, great communication! Would 100% use again”

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Posted 2 years ago

“I came across your website your prices were so much better and I placed my order which was easy no fuss and my parcel came the very next day I would definitely recommend you and use you again I was really impressed thank you”

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Posted 2 years ago

“Game arrived in good time and safe and sound in the packaging! Will definitely be using Toy Street again for board games in the future as they offer really competitive prices.”

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Posted 2 years ago

“Happy with item well packed quick delivery I would definitely buy from toy Street again”

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Posted 2 years ago

Toy Street is rated 4.7 based on 6,643 reviews