Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,643 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,643 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 15th May 2025

Lauren H

Toy Street 5 star review on 14th April 2025

Jillian W

Juan J

Toy Street 4 star review on 17th February 2025

Anonymous

Anonymous // 01/01/2019

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“Great online service. Thanks for delivery to NZ!”

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Posted 2 years ago

“Beautiful toy at a great price. Quick and efficient delivery process. No complaints, great service.”

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Posted 2 years ago

“Brilliant service from Toy Street. Website easy to use and payment process too. Delivered quickly. We’ll packaged and exactly as described. I will be using again soon.”

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Posted 2 years ago

“My order arrived promptly and in perfect condition, despite being shipped all the way to wesr coast USA. Good prices and excellent service. 😊”

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Posted 2 years ago

“Very good”

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Posted 2 years ago

“First time I have used this company, wont be the last. From calling and placing my order and having all my questions answered politely and informatively to my friend receiving her gift the very next day I cannot find fault.Really impressed with the level of service and care.I didn’t see the wrapping personally however my friend commented on how lovely it was wrapped and packaged. Highly recommend company A+++”

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Posted 2 years ago

“Toy Street has a wide range of products that were available on short delivery. Ordering was straightforward and without fuss.”

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Posted 2 years ago

“AMAZING!!! Everything was on time! I have no complaints. Also everything was just how it was on the picture, I couldn’t find the products I purchased from any other website, or online store. I recommend this to EVERYONE!!!”

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Posted 2 years ago

Thank you for the positive review! We're so pleased to hear how happy you are with us and the service we provide, and we hope you'll keep relying on us for future orders as well :) We look forward to hearing from you again soon! Kieran Toy Street

Posted 2 years ago

“I placed an order November 29th, they said they mailed it the next day and I finally got it today, February 4th lol. In the meantime they promised a refund if it didn’t get delivered by the end of December and then refused to refund me when the time came. We had already purchased the same item with another vendor since it was supposed to be a Christmas present. Bad customer service and won’t do refunds. Now I have two of the same thing and only need the one.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes and Royal Mail cyber-attack have affected even our international customers, and I apologise that your order has been impacted by these delays. If you would like to return your order, please do not hesitate to contact us, and a member of our customer service team will be able to assist with this. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“Great prices. Great products. Excellent delivery. Would highly recommend.”

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Posted 2 years ago

“Very useful. Shipping quickly. Thank!”

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Posted 2 years ago

“Terrible service, terrible customer support, they do not offer refunds, they are clueless where is your parcel, so basically you pay to get nothing in exchange.”

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Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes and Royal Mail cyber-attack have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“Fast delivery”

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Posted 2 years ago

“Great toy guitar at a great price, fast delivery, will definitely use again.”

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Posted 2 years ago

“I was disappointed by the slow delivery of my order. It only was dispatched once I inquired about it. The order arrived in good condition though.”

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Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Toy Street

Posted 2 years ago

“I haven’t received my order I placed over one month ago, nor did I get a reply to my inquiry on its status. Now I have a very sad little girl. Are you even a real store or did I get scammed?”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes and Royal Mail cyber-attack have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“Great price and service, delivered quickly and efficiently, thank you!”

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Posted 2 years ago

“Really pleased with my purchase, superb quality at reasonable prices... Super fast delivery, and excellent customer service, well don Toy street!!”

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Posted 2 years ago

“The ordering process was easy. Received product in good condition in a timely fashion.”

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Posted 2 years ago

“There were 2 versions of uni extreme on the website, I wanted the more expensive one as I liked the shape better. Was sent the cheaper one without any explanation or refund. Tried to contact customer services twice went to answer phone stating opening hours which I was within. Ended up returning asking for the version I had ordered didn’t hear anything had to phone again to be told they were in the process of refunding me. All in all not s very good experience and would think twice before using again.”

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Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

Toy Street is rated 4.7 based on 6,643 reviews