Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,610 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,610 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

Write Your review

Tell us how Toy Street made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Toy Street 5 star review on 15th May 2025

Lauren H

Toy Street 5 star review on 14th April 2025

Jillian W

Juan J

Toy Street 4 star review on 17th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

“The quality of service is good but when I wanted to order more of the same item I found out that it double in price which is very disappointing.”

Helpful Report

Posted 4 weeks ago

“good quality, fast delivery, no issues!”

Helpful Report

Posted 4 weeks ago

“Good price and same quality”

Helpful Report

Posted 4 weeks ago

“Zog toy very well received! Good service and communication, arrived when they said it would.”

Helpful Report

Posted 4 weeks ago

“Quick delivery and good price”

Helpful Report

Posted 4 weeks ago

“I ordered a bear for my niece which was packaged beautifully and came as expected. Great service from a great company. Keep up the good work !”

Helpful Report

Posted 4 weeks ago

“I am very pleased with everything! This was the first time I chose Toy Street, because here in Romania I couldn’t find a certain boardgame for small children. They sent me a quality product and it arrived quickly even if I had some doubts regarding the Romanian postal services (I had a a few unpleasant situations with them). I highly recommend Toy Street for everyone!”

Helpful Report

Posted 4 weeks ago

“Great place to shop”

Helpful Report

Posted 4 weeks ago

“Really happy with my purchase. Fast delivery. Pleasure to deal with. Thanks.”

Helpful Report

Posted 4 weeks ago

“Found what I was looking for at a good price. Goods arrived very quickly. Thanks”

Helpful Report

Posted 4 weeks ago

“What a smooth buying experience! From the easy layout of the site, to the speed of delivery, Toy Street made it so easy to collect my favorite Doctor Who toys!”

Helpful Report

Posted 4 weeks ago

“5 Stars!! Best shop, and fast delivery!”

Helpful Report

Posted 4 weeks ago

“Had so much on offer and got the item we needed Delivery was super fast and my little girls loved her toy”

Helpful Report

Posted 4 weeks ago

“I was amazed at how fast TS was able to send me the item I ordered from the UK to the US! Thanks for helping me keep my Doctor Who collection up to date!”

Helpful Report

Posted 1 month ago

“Very bad experience with this store. I never received my order, I still waiting for my refund. When I placed the order everything was in stock of course but my order was in processing for more than two weeks. Customer service said not in stock, finally they cancelled my order. And after that I see the item in stock !! It’s a crazy joke !!!”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We sincerely apologize for the frustration you've faced regarding your order. Please reach out to our customer service team for assistance with your refund, and we will do our best to resolve this situation for you. Your feedback is invaluable to us as we strive to improve our service. Thank you for your understanding.

Posted 1 month ago

“Purchased several 3d EUGY sets and they wre brilliant! kids loved completing them.”

Helpful Report

Posted 1 month ago

“I ordered quite a few items here from Canada & they were tracked & always arrived”

Helpful Report

Posted 1 month ago

“I ordered & received a toddler ride-on toy that when I opened the box and saw it, realised it was unsafe for my toddler as it had sharp edges and also a small lift-up seat that could catch little fingers. This realisation took less than a minute, and the only thing I opened was the box it came in. I re-sealed the box (using the same sellotape as the original) and contacted Toy Street to return it on safety grounds. They said I couldn't - and would not be refunded if I did- as I had opened the box and 'this is acceptance of the goods'. How else are you supposed to check if the item is what you expected? Be warned, you need to be 100% sure of what you're ordering or you're stuck with it!! I'm based in Ireland, and EU Consumer Rights would enable me to make the return, but of course UK companies can make up their own rules. I am furious; this is very poor customer service. On point of principle, I will never again purchase from Toy Street, and I would caution potential buyers to read the Terms & Conditions carefully before buying!”

Helpful Report

Posted 1 month ago

Thank you for sharing your concerns. We truly apologize for the frustration you've experienced regarding the safety of the product and our return policy. If you would like to discuss this further, please feel free to reach out to our customer support team. Your satisfaction means a lot to us, and we're here to help.

Posted 1 month ago

“Great item, fast delivery, many thanks”

Helpful Report

Posted 1 month ago

“Very fast delivery.”

Helpful Report

Posted 1 month ago

Toy Street is rated 4.7 based on 6,610 reviews