Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.68

4.7 Rating 6,965 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,965 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

Write Your review

Tell us how Toy Street made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Toy Street 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Français

Deutsch

Português

“after a let down from a rival of toy street, i was a littly warey to place another order from the internet, but thank to toy street my fears have been put to resh, thank you for prompt responce and delivery information throughout the whole process, will be back!”

Helpful Report

Posted 3 weeks ago

“Toy Street was incredibly quick in shipping my toy to my grandson. Thank you.”

Helpful Report

Posted 3 weeks ago

“Item arrived when expected. My daughter loves her new toy!”

Toy Street 5 star review on 25th April 2026

Helpful Report

Posted 3 weeks ago

“I love my cow plush. I bought from toy street since they were the cheapest provider and it was sent out really quickly, and in an easy to open package and perfectly. Super convenient would highly recommend. The delivery is very fairly priced for 2 day delivery as well, genuinely feel like they are trying to give you the best deal. It was sold for 12.75 here but 20 in other stores. Thank you very much.”

Helpful Report

Posted 3 weeks ago

“Received my Nee Doh Ramen Noodlies in very good time. Love the product, and got it for a lower price at your shop than I'd seen elsewhere. Great experience all around. Thank you.”

Helpful Report

Posted 3 weeks ago

“Dylan was so happy with his purchases and was delighted with the speedy turnaround. Already looking to buy more! Thank you”

Helpful Report

Posted 3 weeks ago

“I ordered an item for my son’s second birthday with next day delivery purchased. I didn’t receive the item next day- it’s been over 10 days and I’m still waiting. I’ve asked for confirmation to when I will receive the item and a refund of the postage’s costs and Toy Street have given me a partial postage refund and cannot confirm when I will receive my order.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your review. We’re sorry to hear about the delay, especially as this was for an important occasion. We can confirm that your order was placed on the 11th and dispatched the same day on a next day service, so it was sent out within the expected timeframe from our side. Unfortunately, the delay has occurred with the courier after collection, which is outside of our control. We completely understand how disappointing this is, and as a gesture of goodwill we have issued a partial refund on the postage. We are also actively investigating this with the courier to establish what has happened and when delivery can be expected. While we are currently unable to provide a confirmed delivery date until the courier responds, please be assured that we are continuing to pursue this on your behalf. If you need any further assistance, please contact us at team@zatu.co.uk with reference number 7301 and we will be happy to help. Thank You, Team Zatu Games

Posted 3 weeks ago

“Fantastic service, Easy clear pricing. Toys were delivered fast and I was kept informed. I look forward to shopping with them again.”

Helpful Report

Posted 3 weeks ago

“It was very easy to order and use website”

Helpful Report

Posted 3 weeks ago

“Ordered to Germany. Fast delivery and all the content as described.”

Helpful Report

Posted 3 weeks ago

“Seemed to be a hold up from it being dispatched and evri recieving which was quite annoying as it was a birthday gift that came later than anticipated/advertised”

Helpful Report

Posted 3 weeks ago

“Great product, great price and speedy delivery.”

Helpful Report

Posted 4 weeks ago

“I haven't gotten my order yet so can't really review it”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for your review. We understand that you haven’t yet received your order and therefore aren’t able to fully review it at this stage. If your order is still within the estimated delivery timeframe, it should be with you soon. Regarding the review request, these are automated messages sent after dispatch and are not linked to the delivery status. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 7131 and a member of our team will be happy to help. Thank you, Team Toystreet

Posted 3 weeks ago

“Arrived packed well and quickly. Good items”

Helpful Report

Posted 4 weeks ago

“Great price and delivery”

Helpful Report

Posted 1 month ago

“Very competitive price for the Solar System Suncatcher item. It arrive promptly and was well packaged. I am veey gappy with my purchase.”

Helpful Report

Posted 1 month ago

“I was really suprised at how well my item came im pleased with the quick delivery”

Helpful Report

Posted 1 month ago

“I had a truly awful experience with this business. I ordered an item a week in advance for a specific event, but it wasn't even dispatched by the time I needed it. When I called to find out what happened, they apologised and promised next-day dispatch. However, they failed to meet that second deadline as well. By the time the order finally arrived, the party was over, and the item was no longer needed. The service went from poor to disgraceful when I tried to resolve the issue: Unfair Charges: Despite the delay being entirely their fault, they insisted on charging me for return postage. Unprofessional Conduct: I spoke to two members of staff who were openly mocking me while I was on the line. Avoidance: Rather than helping, they simply "regurgitated" terms and conditions, and one staff member even hung up on me. This is a sham of a business with zero regard for customer service or basic professional decency. Save yourself the time and the headache—shop elsewhere”

Helpful Report

Posted 1 month ago

Hi there, We’ve reviewed the call recordings and your order, and we do not agree with the claims made in your review. At no point were you mocked by our staff, and the conversation clearly shows our team repeatedly explaining that delivery timeframes are estimates, not guarantees, as stated in our delivery terms. Your order was also delayed due to the Easter bank holiday period. This is clearly outlined in our FAQs that during busy holiday periods there may be delays in dispatching and this is outside of our control once dispatch has taken place. Only next-day services carry guaranteed delivery windows, all other options are subject to standard estimated timeframes. Your order was upgraded to a next day service for the inconvenience on the 10th of April and was dispatched the same day and delivered on the 11th of April as expected, as such we did not fail to meet this deadline as per your statement. We also do not accept abuse towards staff. Where calls become aggressive or abusive, we will end them in line with our internal policy, as such our team member acted in accordance with our zero-tolerance policy. Finally, as there is no fault with the product, this return is classed as unwanted, and return postage is the customer’s responsibility under our terms and conditions. If you require anything further, you can contact us at mail@toystreet.co.uk with reference number 4907. Thank You, Team Toystreet

Posted 4 weeks ago

“I ordered internationally and this package came faster than some of my national packages which was CRAZY! Everything was packaged great and quickly, thank you”

Helpful Report

Posted 1 month ago

“My first purchase from Toy Street and will probably order again. The pros… they were cheaper than all other stores including Amazon and they sold items that you just can’t seem to find in many other places. A big win! The downside though was that delivery took ages (exceeding their estimated arrival date) and they don’t communicate with you to let you know. The jigsaw I ordered arrived after a few weeks and it was excellently packaged and perfect! If you are not in a rush and don’t mind waiting then I would recommend Toy Street.”

Helpful Report

Posted 1 month ago

Toy Street is rated 4.7 based on 6,965 reviews