Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.68

4.7 Rating 6,961 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,961 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

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“Received my Nee Doh Ramen Noodlies in very good time. Love the product, and got it for a lower price at your shop than I'd seen elsewhere. Great experience all around. Thank you.”

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Posted 3 weeks ago

“Dylan was so happy with his purchases and was delighted with the speedy turnaround. Already looking to buy more! Thank you”

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Posted 3 weeks ago

“I ordered an item for my son’s second birthday with next day delivery purchased. I didn’t receive the item next day- it’s been over 10 days and I’m still waiting. I’ve asked for confirmation to when I will receive the item and a refund of the postage’s costs and Toy Street have given me a partial postage refund and cannot confirm when I will receive my order.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your review. We’re sorry to hear about the delay, especially as this was for an important occasion. We can confirm that your order was placed on the 11th and dispatched the same day on a next day service, so it was sent out within the expected timeframe from our side. Unfortunately, the delay has occurred with the courier after collection, which is outside of our control. We completely understand how disappointing this is, and as a gesture of goodwill we have issued a partial refund on the postage. We are also actively investigating this with the courier to establish what has happened and when delivery can be expected. While we are currently unable to provide a confirmed delivery date until the courier responds, please be assured that we are continuing to pursue this on your behalf. If you need any further assistance, please contact us at team@zatu.co.uk with reference number 7301 and we will be happy to help. Thank You, Team Zatu Games

Posted 3 weeks ago

“Fantastic service, Easy clear pricing. Toys were delivered fast and I was kept informed. I look forward to shopping with them again.”

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Posted 3 weeks ago

“It was very easy to order and use website”

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Posted 3 weeks ago

“Ordered to Germany. Fast delivery and all the content as described.”

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Posted 3 weeks ago

“Seemed to be a hold up from it being dispatched and evri recieving which was quite annoying as it was a birthday gift that came later than anticipated/advertised”

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Posted 3 weeks ago

“Great product, great price and speedy delivery.”

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Posted 3 weeks ago

“I haven't gotten my order yet so can't really review it”

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Posted 3 weeks ago

Hi there, Thank you for your review. We understand that you haven’t yet received your order and therefore aren’t able to fully review it at this stage. If your order is still within the estimated delivery timeframe, it should be with you soon. Regarding the review request, these are automated messages sent after dispatch and are not linked to the delivery status. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 7131 and a member of our team will be happy to help. Thank you, Team Toystreet

Posted 3 weeks ago

“Arrived packed well and quickly. Good items”

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Posted 3 weeks ago

“Great price and delivery”

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Posted 4 weeks ago

“Very competitive price for the Solar System Suncatcher item. It arrive promptly and was well packaged. I am veey gappy with my purchase.”

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Posted 4 weeks ago

“I was really suprised at how well my item came im pleased with the quick delivery”

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Posted 4 weeks ago

“I had a truly awful experience with this business. I ordered an item a week in advance for a specific event, but it wasn't even dispatched by the time I needed it. When I called to find out what happened, they apologised and promised next-day dispatch. However, they failed to meet that second deadline as well. By the time the order finally arrived, the party was over, and the item was no longer needed. The service went from poor to disgraceful when I tried to resolve the issue: Unfair Charges: Despite the delay being entirely their fault, they insisted on charging me for return postage. Unprofessional Conduct: I spoke to two members of staff who were openly mocking me while I was on the line. Avoidance: Rather than helping, they simply "regurgitated" terms and conditions, and one staff member even hung up on me. This is a sham of a business with zero regard for customer service or basic professional decency. Save yourself the time and the headache—shop elsewhere”

Helpful Report

Posted 4 weeks ago

Hi there, We’ve reviewed the call recordings and your order, and we do not agree with the claims made in your review. At no point were you mocked by our staff, and the conversation clearly shows our team repeatedly explaining that delivery timeframes are estimates, not guarantees, as stated in our delivery terms. Your order was also delayed due to the Easter bank holiday period. This is clearly outlined in our FAQs that during busy holiday periods there may be delays in dispatching and this is outside of our control once dispatch has taken place. Only next-day services carry guaranteed delivery windows, all other options are subject to standard estimated timeframes. Your order was upgraded to a next day service for the inconvenience on the 10th of April and was dispatched the same day and delivered on the 11th of April as expected, as such we did not fail to meet this deadline as per your statement. We also do not accept abuse towards staff. Where calls become aggressive or abusive, we will end them in line with our internal policy, as such our team member acted in accordance with our zero-tolerance policy. Finally, as there is no fault with the product, this return is classed as unwanted, and return postage is the customer’s responsibility under our terms and conditions. If you require anything further, you can contact us at mail@toystreet.co.uk with reference number 4907. Thank You, Team Toystreet

Posted 3 weeks ago

“I ordered internationally and this package came faster than some of my national packages which was CRAZY! Everything was packaged great and quickly, thank you”

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Posted 1 month ago

“My first purchase from Toy Street and will probably order again. The pros… they were cheaper than all other stores including Amazon and they sold items that you just can’t seem to find in many other places. A big win! The downside though was that delivery took ages (exceeding their estimated arrival date) and they don’t communicate with you to let you know. The jigsaw I ordered arrived after a few weeks and it was excellently packaged and perfect! If you are not in a rush and don’t mind waiting then I would recommend Toy Street.”

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Posted 1 month ago

“I was honestly surprised by Toy Street. They were able to deliver the game I ordered all the way from London to Salt Lake City, Utah, without issue. Shipping was timely and reasonable. The only concern that I have is that the box showed up practically destroyed. There were multiple holes in the box, and the tape had torn in a couple of places. When I opened the box there was probably 4 inches of space on every side of the board game, and a small packing paper that had been inserted which was not even close to enough to carefully insulate the board game from damage. I consider it a miracle that the game showed up in perfect condition given how bad the box was. Either Toy Street has some sort of magic going on, or I just got lucky. It makes me hesitate to order from them again, but it was a great price for a great game and it got to me in perfect condition despite the outer condition of the external box. So, what am I to say? I will simply say, “thank you.“”

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Posted 1 month ago

“Very good value and good quality”

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Posted 1 month ago

“Perfect service”

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Posted 1 month ago

“Still waiting for item to arrive considering it was supposed to be shipped 7ndays aho”

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Posted 1 month ago

Hi there, Thank you for your review. We’re sorry to hear you’re still waiting for your order. We can confirm that your order was placed on the 6th and dispatched on the 7th, so it was sent out by our team within the expected timeframe. Since then, the parcel has been with Royal Mail, and we can see that the tracking is actively updating. Delays have unfortunately occurred due to the Easter bank holiday weekend, during which courier services do not operate as normal. This can impact delivery times, but is outside of our control once the parcel has been handed over. We would recommend continuing to monitor the tracking for the latest updates, as it is still progressing through the network. If you need any further assistance, please contact us at team@zatu.co.uk and we’ll be happy to help. Thank You, Team Zatu Games

Posted 1 month ago

Toy Street is rated 4.7 based on 6,961 reviews