I bought a large ty beanie cat with horn. Order arrived but it was wasn't the one advertised both in the description and the picture. I sent an email and they requested proof in the form of photo. Sent one back and was told the reason the incorrect item was sent was due to a listing error. Very light on the apology, really didn't seem bothered and master of fact, stated I could return it. It's huge and they wanted it sent tracked royal mail, at cost to me when it's their error. It was the one thing on my child Xmas list and the wrong one arrived. I won't be using the company again.