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Toy Street Reviews

4.7 Rating 5,988 Reviews

93 %

of reviewers recommend Toy Street

Company Reviews

Product Reviews

4.7

Based on 5,988 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 19th April 2024

Toy Street 5 star review on 2nd April 2024

Toy Street 5 star review on 14th March 2024

Toy Street 5 star review on 30th January 2024

Toy Street 5 star review on 3rd January 2024

Toy Street 5 star review on 13th December 2023

Toy Street 5 star review on 2nd December 2023

9

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered something a long time ago that was in stock when I ordered it.. within a day of my order they put it on back order. Told me it would take some time which I was fine with. A year and a half later still waiting.. email them now and get crickets.. not impressed at all.”

Posted 4 months ago

“Awful! 1 month on and I'm still wait for my parcel. Like other reviews here I'm told it's coming from another warehouse and will be here soon. I suspect I'll miss Christmas now and so I'm having to go out and purchase alternative gifts. Do not use! Waste of time.”

Posted 4 months ago

“Absolutely terrible service. After several emails and 3 phone calls, left on hold for over 40 mins each time then cut off. Automated email reply stating coming from another warehouse. Granddaughters birthday been and gone. TAKE YOUR MONEY ELSEWHERE.”

Posted 4 months ago

“Garbage. Ordered £100+ worth of Gravitrax on 27 Nov, all items showing as "in stock" on the website with 3-5 day delivery. 7 days later I emailed for an update to be told "the items are coming from our other warehouse". After another 7 days I sent another email to be told "I've passed this to management and the items will be sent as soon as possible". I cancelled the order and took my money elsewhere. It's clear that the items weren't stocked and I wasn't given any idea of a delivery date. My advice to anyone reading this review is to take their money to a more established, professional retailer.”

Posted 4 months ago

“Placed an order on 23/11/23 - received an order confirmation and nothing since. Checked the site yesterday and product is showing stock. Tried to telephone but just a recorded message asking me to stay on the line - 1 hour waiting and still holding. Tried an email got a response saying they would try and respond in the next 72 hours. A waste of time I think.”

Posted 4 months ago

“Placed order on November 15th. Contacted company via email on November 20th, November 27th, and December 1st. It is now December 8th and I have not heard back from this company at all. Items have not been shipped yet. AVOID THIS COMPANY !!”

Posted 4 months ago

“Waited 2 weeks for my delivery, I’ve emailed twice and can’t speak to anyone on the phone. Frustrating and dissappointing.”

Posted 5 months ago

“busy waiting for an order that was placed in October reqular calls and waiting on the phone and still No product the company has even been in touch i have had to do all the enquiries not very impressed at all please can somebody sort it out”

Posted 5 months ago

“Order still not received or marked as dispatched two weeks after ordering, with no communication about this. No reply from the phone number - waited on hold for almost half an hour then just cut off. No reply by email yet. Appalling customer service. I will never order from Toy Street again.”

Posted 5 months ago

“Support by email has been quick to respond but the hotline is awful. Make sure you need to put your phone on charge. No answer for half an hour. Delivery is expected within 2 days but excuse like the item is put in another warehouse.”

Posted 5 months ago

“22 days on and still no parcel! Support has been quick to respond but still no info on a tracker number or when my parcel will arrive. I have been told that my order is in another warehouse. This was over 2 weeks ago and still nothing. Wondering where this other warehouse is or if it actually exists.”

Posted 5 months ago

“My toys were packed with care and made it to me safe and sound. Thank you again. Looking forward to returning to your store!”

Posted 5 months ago

“Had to pay additional taxes & shipping charges on my order cause it was an international order in a big box , for what I spent totally not worth it !!”

Posted 5 months ago

“Very good service and quality product very happy”

Posted 5 months ago

“I was looking for anything new for Carebears puzzles. I found a new one on this site. It was awesome. I got it at a great price. Can't beat that. I was thinking it's for the 40th anniversary. But idk. I love it”

Toy Street 5 star review on 2nd December 2023

Posted 5 months ago

“I bought a large ty beanie cat with horn. Order arrived but it was wasn't the one advertised both in the description and the picture. I sent an email and they requested proof in the form of photo. Sent one back and was told the reason the incorrect item was sent was due to a listing error. Very light on the apology, really didn't seem bothered and master of fact, stated I could return it. It's huge and they wanted it sent tracked royal mail, at cost to me when it's their error. It was the one thing on my child Xmas list and the wrong one arrived. I won't be using the company again.”

Posted 5 months ago

“My 8year old bought a doll with her own money and it said 24hr dispatch, 7 days later and still not dispatch. they have ignored emails but the one single response I got said the would chase their warehouse to send it out, but back to no response, they are just fobbing us off. Disturbingly on the order it says 'on its way' but it certainly ain't. Everyday I have to explain to my daughter why it's not arrived, a bit of a bad independent shopping experience for her. I wont be buying from them again after this, however its ends up. I paid through PayPal so I will put in a report in a couple of days, if no joy. wish I had read all the reviews, I only read the good ones which I think are cons now.”

Posted 5 months ago

“I ordered the listen and play over the rainbow bag at the end of Oct seeing that it was next day delivery. As of today 29th November it still has not arrived even after sending emails to Toy Street and they keep fobbing me off with different excuses as to why it’s late in being delivered. I shall be requesting a refund over the next couple of days if it has not arrived.”

Posted 5 months ago

“Can’t review products as still waiting for delivery 10 days later. Wish I’d read the other reviews saying the same thing before ordering!”

Posted 5 months ago

“Ordered a Tonie for my granddaughter from toy street still waiting after 3 weeks no news sent 4 emails no reply phoned a number of times no answer,did eventually spoke to someone who said it would be delivered soon that was over a week ago,more emails and phone calls nothing”

Posted 5 months ago

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Toy Street is rated 4.7 based on 5,988 reviews