Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,086 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 7,086 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

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“Very affordable prices compared to competitors like amazon”

Helpful Report

Posted 1 month ago

“Well I still haven't received it how can I leave a review I ordered it and paid for it more than 2 months ago”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to leave a review. We understand your frustration with the length of time between placing your order and receiving it. The delay was due to a stock issue within our warehouse and we were working with our suppliers to acquire more stock. We can see that your order was dispatched on 04/06/26 and is currently on its way to you. We understand that waiting an extended period of time can be frustrating and we apologize for the inconvenience. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 8976 and a member of our team will be happy to help. Thank you, Team Toystreet

Posted 1 month ago

“Easy to order, arrived very quickly, excellent packaging and phone looks good as new.”

Helpful Report

Posted 2 months ago

“I’m very happy with everything, there is a mild delay on shipping but I communicated with customer service who contacted me straight back and resolved that. Everything was great, the delivery came on time after that the item was perfect, great price and I’m very happy with everything, thank you.”

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Posted 2 months ago

“Shopping experience was excellent from price, posting and packaging”

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Posted 2 months ago

“Toy street !! sent the new order within the hours ready for next day Delivery, however after the next day delivery never turned up , I contacted toy street , Who looked into this matter for me, on the delivery website it said it is still in process' but the message has stayed in same place all week. All week I have waited and waited for this delivery as this was for my granddaughter 4th birthday Present, I asked if toy street would post out another present to replace the one that never got delivered, and toy street said no, even through customer care has been in touch by email , I have to wait another 5 days just incase the other one gets delivered. It would have been quicker to just order a new birthday present, but then she would have got 2 gifts the same. So I have to wait until the end of next week . So until this is resolved I want be recommending toy street to a friend .as they are waiting for the end Result.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback, and we're very sorry to hear about the disappointment caused, especially as this was intended as a birthday present for your granddaughter. We completely understand how frustrating this situation has been. We can see that your order was dispatched promptly and handed over to the courier in time for the selected next day delivery service. Unfortunately, the parcel then encountered a delay within the courier's network, and we appreciate how frustrating it is to see tracking remain unchanged for an extended period. When a parcel appears delayed or potentially lost, we are required to follow the courier's investigation process before issuing a replacement or refund. While we appreciate that sending a replacement immediately may seem like the simplest solution, doing so before the investigation is complete could result in duplicate deliveries if the original parcel resumes movement and arrives. We understand that this doesn't change the fact that your granddaughter's birthday was affected, and for that we are genuinely sorry. Our customer service team has remained in contact throughout the process and will continue to assist until a final resolution is reached. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 2345 and a member of our team will be happy to help. Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused. Thank you, Team Toystreet

Posted 2 months ago

“Super fast delivery. A great little company *****”

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Posted 2 months ago

“Everything fine,thank you so much!”

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Posted 2 months ago

“Good packaging fast delivery Mint condition. Toy Street has a great selection of board games.”

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Posted 2 months ago

“Great prices and speedy delivery.”

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Posted 2 months ago

“Quick delivery parcel intact and item as described on the website”

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Posted 2 months ago

“Quick and efficient, well packaged so no dented boxes.”

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Posted 2 months ago

“Such a lovely website & good range of items. There was a specific brand of toy I was after and found the best selection on the toy street website, will definitely be a returning customer. Item was dispatched and delivered fast.”

Helpful Report

Posted 2 months ago

“Fab online store, superfast delivery, the toy has been played with since the moment it was opened. Highly recommended company!”

Helpful Report

Posted 2 months ago

“Excellent service. Ordered 15 Street Fire Lamborghini 1:43 die-cast car, and it arrived within 3 days. The online ordering process was simple and straightforward. Very pleased with the experience and would happily order again. Highly recommended.”

Helpful Report

Posted 2 months ago

“I bought Days at the Dock - 4 x 500pieces for my friend’s birthday and she was really thrilled with her present. Good prices, easy to order & timely delivery. I’ll definitely be ordering from Toy Street in future. Thank you.”

Helpful Report

Posted 2 months ago

“I feel a little disappointed with what I received after placing my order perhaps I looked at the picture and expected to receive what the photo displayed. Unfortunately I received one item and not six plus the scale model was not an Italian car but a German camper which really means nothing to me. Sadly my expectations were not met and I will not be ordering from Toy Street again.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback, and we’re sorry to hear that the item you received did not meet your expectations. We would like to clarify that this product is listed as an assorted item, as explained within the product description. The image shown is of the display unit containing 18 individual cars, and the 6 front-facing vehicles shown in the image are examples from the assortment rather than all items included with a single purchase. Orders for this product are for one randomly selected vehicle from the assortment. We do appreciate that this may not have been as clear as expected from the listing images alone, particularly as you were hoping to receive one of the Italian cars shown rather than the camper van received. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 5569 and a member of our team will be happy to help. Thank you again for bringing this to our attention, and we’re sorry for the disappointment caused. Thank you, Team Toystreet

Posted 2 months ago

“Great price and quickly delivered after ordering thank youn”

Helpful Report

Posted 2 months ago

“Perfect service provided, no complaints as product arrived faster than expected, pristinely packaged and in great condition. The product was also exactly as advertised, matching the dimensions provided and seems to be of good quality so it may last. Would recommend.”

Helpful Report

Posted 2 months ago

“I'm unsure why I'm being asked by Toy Street to write this. I placed my order on 21st May and paid for next day delivery. Over a week has passed, I've had to buy alternative gifts and Toy Street is unconcerned and wants me to wait another week.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback, and we’re very sorry to hear about the frustration caused by this delay, especially after you paid for next day delivery and had to purchase alternative gifts. We completely understand how disappointing and inconvenient this situation has been. We would like to clarify that the review request email you received is an automated message that is sent after an order has been dispatched, rather than being manually triggered in response to the situation with your parcel. In line with our policy, we do reserve the right to investigate delays with the courier before issuing a refund or replacement. While we appreciate how frustrating the waiting period is, courier delays are unfortunately outside of our control and are not something we are able to directly affect once the parcel has left us. We do want to reassure you that we are concerned about your order, which is exactly why an investigation has been raised with the courier so we can determine what has happened and work towards a resolution for you. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 6799 and a member of our team will be happy to help. Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused. Thank you, Team Toystreet

Posted 2 months ago

Toy Street is rated 4.7 based on 7,086 reviews