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Timberwise (UK) Ltd Reviews

4.7 Rating 453 Reviews

93 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

4.7

Based on 453 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

Visit Website

Phone:

0800991100

Email:

hq@timberwise.co.uk

Location:

1 Drake MewsGadbrook Park
Northwich
CW9 7XF

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Anonymous

Anonymous // 01/01/2019

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“We attempted to arrange a survey with 9 companies locally in our area, all barr 1 failed to show up and we were recommneded Timberwise by a work colleague. We arranged a survey on my mother in law's house and was dealt with swiftly by Bethan Carter (administrator). The Surveyor (Mr Parker) who attended on time and called 1 hour in advance was prompt, efficient, extremely knowledgeable and diligent in his approach and explained in a simplistic manner the exact issues identified within the property. He was thorough in his delivery of his findings and also explained the 'next steps' as regards timelines on providing a report and quotation for rectification works. We will have no hesitation in placing an order as feel the standards of expectations were exceeded and the Surveyor was genuinely honest in what he identified but moreso took the time and effort to break it down in a clear precise manner and for this reason alone we will have no hesitation in placing an order with Timberwise upon receipt of their quotation. Overall we would have no hesitation in recommending this company solely based on our experience thus far.”

“The service received by Timberwise was excellent. Speedy, they came to do the survey and treatment within a few days. Justin did a superb job. It makes such a difference to have a tradesman come to your house, competent, friendly and professional. The cost was very acceptable and it put our minds totally at ease, knowing the treatment was done, that we get a certificate of works and the whole of the support staff at Timberwise are there to take queries if one is worried. I wouldn't hesitate to recommend Timberwise to anyone. J. B., Devon”

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“Very pleased with the service from quotation to completion. The work was booked in quickly and James, the technician on site, worked quietly and efficiently explaining each step and completed within the expected time. Very little dust while working and final clear up was excellent. Would certainly recommend Timberwise”

Thanks for taking the time to leave a review Tony - much appreciated.

“Timberwise came at the appointed time, took care to protect our belongings and carried out the work in an efficient and orderly manor. James especially took care and was a perfectionist in his plastering. We are extremely happy with all of the work done. Thank you”

Thanks for taking the time to leave a review Richard - much appreciated.

“Timberwise have been outstanding in every respect. First class service, prompt, efficient, highly professional and excellent value for money. A company you can trust in terms of specialist knowledge with equally high quality administration and impressive customer relations. I recommend without reservation!”

“Quick response to request for survey. Surveyor was informative. Report was quick. Once contracted, the work was scheduled for soon after. And flexible - I had to postpone once. I was reminded of survey date. Mystry, who did the job, was punctual and explanation of the work programme was clear and thorough. Work was completed in good time, including replacement of a couple of floor boards which was not planned. Excellent service.”

Thanks for taking the time to leave a review of your experience with Timberwise - much appreciated.

“Brilliant organised professional company. Everything so simple, work force amazing 👍”

Thanks for taking the time to leave a review - much appreciated.

“Timberwise provided an excellent service, from the initial booking help and information through to the work being done - really excellent. I was so pleased with the work and the two people from the firm who came were incredibly hard working, tidy and very pleasant. Many thanks”

Thanks for taking the time to leave a review of your experience - much appreciated.

“Excellent, efficient and friendly service and I couldn't recommend Timberwise highly enough. I called them in to look at the issue of rotting boards. Ian, the surveyor was thorough in his investigation and rather than advise on possibility causes he advised on additional investigation to ensure the right solution was delivered. The next visit from Ian and his colleague Andy was again thorough, efficient and very friendly. I felt completely confident in their recommendation of cause and solution.”

Thanks for taking the time to leave a review Mark - very much appreciated.

“Contacted the Bristol office to check woodworm in our loft. Office staff consistently efficient & friendly. Surveyor attended site on time as promised. Report issued very promptly. All communication with this company easy & clear. Robbie came on time to do the spraying, fully informed about the job, easy to deal with & took great care around our house. Guarantee issued earlier than promised. Initially I feared that Timberwise, being a national company, might be a poorly managed franchise but in fact they are right on the ball &, in my experience, completely reliable. I don't hesitate to recommend them.”

Hi Simon, thanks for taking the time to leave a review of your experience with our Bristol team. Although we are a national company we are still proud to be family owned - Good to know your experience put your mind at rest.

“Great service provided by Adam, slurry system applied. Very helpful very tidy technician. A credit to this company”

Thanks for taking the time to leave a review - much appreciated.

“Excellent company. Clear concise information given - together with a quote and the work was carried out soon after. Justin was careful and professional. Highly recommended.”

Thanks for taking the time to leave a review - much appreciated.

“Timberwise was recommended to me and I wish I had stumbled upon them before. I have had a serious problem with damp in the front room of my cob cottage for some time; surveyors and builders have look at it for years and nobody appeared to have a solution. All were nervous of taking it on. When Ashley came to do the assessment, he seemed experienced and well informed. He explained how he thought they would approach the problem and a few days later I had a detailed report from Ashley which confirmed the plans and the price. Once I had agreed this, the work was booked and 6 weeks later, it is all finished! Adrian and Norman took pride in their work and were professional, polite and considerate at all times and they also worked hard to keep mess to a minimum. They were punctual, hardworking and knowledgeable; they kept me informed of any issues along the way, thankfully not too many! I have already recommended this company to friends and would certainly use them again if needed. Communication with the office ( via Leah) was excellent too. The boss dropped in to check on the men - sadly I didn't see him but I am impressed that he does this. Overall, this has been an extremely positive experience and I can't recommend them enough.”

Thanks for taking the time to leave a review of the team Michelle - much appreciated.

“Office staff first class very helpful and courteous, but the quality of the finishing work was very poor. Two further visits were needed to try and rectify low quality workmanship and it’s still very bad”

Thanks for taking the time to leave a review Tony. Regrettably, on this occasion, we didn't meet the high standards that ordinarily we expect of ourselves. Our South East team have been in contact to rectify the situation and have subsequently made several visits to make amends.

“Stanley Very happy and satisfied with the work carried out on my propriety by Timberwise From Graig the surveyed. Anouska the office contact. And especially Adrian who carried out all the work involved very professionally and cleaned up after he had finished.Excellent.”

Thanks for leaving a review Stanley and the feedback on your experience with the team - much appreciated.

“Really happy with the work carried out by Timberwise. The surveyor David was very knowledgeable and provided all the answers we needed, the office staff (Leah) were fabulous keeping in touch and sending regular information through and the guys who carried out the work (Greg, Justin and Kevan) we super. They cleared up daily, made sure we were able to live a semi normal life whilst having the work done, were really friendly and helpful if we encountered any snags along the way. I thoroughtly recommend Timberwise.”

Thanks for leaving a review for our South West team - much appreciated.

“First class service! Rachel's speedy and understanding assistance was much appreciated.”

Thanks for taking the time to leave a review - much appreciated.

“I am delighted with the work your team has done today. Matt and Robbie were here on time, and took less than an hour to complete the job and tidy up too.”

Thanks for taking the time to leave a review Suzanne - much appreciated.

“I was very pleased with the damp proofing work carried out in the entrance to our village hall. The person involved in the quoting for the job and the contractors who performed the necessary work were friendly, arrived at the agreed times, completed the job within the expected time ( subject to a delay in having particles of the old wall tested for asbestos) and cleaned up each evening prior to leaving. They also provided guidance in helping to get the asbestos testing work done promptly.”

Thanks for the feedback on your experience with the team - much appreciated.

“I have some issue with damp in my utility room. I had Adam come out to see me today and tell what is needed to rectify this. He was friendly and really helpful and even wrote it down for me so know what I need to get the builder to do. Would definitely recommend this company.”

Thanks for taking to leave a review of Adam, much appreciated.

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Timberwise (UK) Ltd is rated 4.7 based on 453 reviews