Timberwise (UK) Ltd Reviews

4.63 Rating 243 Reviews
92 %
of reviewers recommend Timberwise (UK) Ltd
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read Timberwise (UK) Ltd Reviews

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

Visit Website

Phone:

01606 339 070

Email:

hq@timberwise.co.uk

Location:

1 Drake MewsGadbrook Park

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Anonymous
Anonymous  // 01/01/2019
Recently had some plastering done by Carl Austin. Excellent work carried out. Left the house in a tidy condition. Very pleased with his work 100% would recommend. Takes care of your home and leaves it in a liveable condition and tidy!
Thanks for the excellent review Sophie - we pride ourselves on the quality of our work and will be sure to pass on your kind words to Carl.
Timberwise were efficient in carrying out the woodworm treatment for the price quoted. The operative, Steve, was well informed and efficient.
Norman, from the South West Branch, telephoned the day before to confirm the appointments, and to go over the work to be performed. He arrived on time as promised, and was very professional and thorough and to top it all a true gentleman, could not be happier, would recommend.
Thanks for the review and the kind words about Norman - we'll be sure to pass them on to him.
When I purchased my house around 3 years ago the previous owners had just paid Timberwise over £2,000 for damp proofing. They also paid an additional £106.00 for a 20 year guarantee. The Timberwise guarantee states on the front page that it is a guarantee for worked carried out at my address for 20 years. It does not mentioned the name of the property owner. The damp has returned. When I called Timberwise to ask if someone could visit under the guarantee they said that under clause 15.1 (written in very small print among a host of other terms and clauses) a new owner must contact Timberwise within three months of purchase and pay a fee in excess of £100 to transfer the guarantee into a new name - otherwise the guarantee is invalid. In essence the guarantee is linked to an individual and not the property. The person I spoke to at Timberwise quoted clause 15.1 almost straight away in our conversation and so it is clearly something they are familiar with. Why would this clause be included if it is not an attempt by Timberwise to reduce claims made against the guarantee? (it serves no other purpose) Knowing the clause was included and knowing that the property was about to be sold - what incentive did Timberwise have to carry out the original work properly? Why is this clause not printed in the same size font as the rest of the document - if it is not an attempt to hide it?
Thank you for your review. Apologies for delay in responding to the review you left late yesterday afternoon. On the front of the Timberwise Guarantee is the property address where the works were completed along with the name of the assignee. As there is no available space on the front of the guarantee for the terms and conditions these appear on the back. This is to prevent having the need for a separate sheet which may become separated from the guarantee. We are sorry that you feel that these are in a small print, but we wanted everything to be contained on the one page.

The person you spoke to did not know the clause immediately and did consult with a senior member of staff for advice as well as a copy of the terms and conditions to ensure the details given to you were correct.

We would also like to confirm that £2000 was not spent on damp proofing. Some of the original issues were condensation related resulting in an extraction unit been fitted that was purchased along with an amount of plastering, only a small proportion of the £2000 that was spent was actually on injection damp proof works.

We are sorry that you are upset at the situation, but had the guarantee been reassigned as per the terms and conditions then the guarantee would still be valid. It would appear on this occasion that this was not done by either yourself or your solicitor.
Timberwise attended in double quick time to assess the issue and put forward a 'bat' friendly solution for the church tower roof timber treatment. They turned up when they said they would and all for a good price. No job too small.
Thanks for leaving a review Adrian - only too happy to help the bats.
Aftersales and ongoing customer service is appalling.
The company did some damp course work for us in 2008. The course has failed and we want to claim on the warranty.
They are going out of their way to not honour the work.
Ironically, it was about £300 worth of work. We now want more damp proofing, about £1500.00 worth or work which we were prepared to offer to them whilst they sorted out the initial issue.
Thanks for taking the time to leave feedback. Timberwise stand by our long term guarantees. As we have explained in previous communications, it clearly states in the guarantee paperwork that it is the responsibility of the homeowner to keep all documents relating to the work carried out safe. These documents are to be provided if any re-inspections are required or if the home is sold and passed onto the new owner along with an administration fee to transfer the guarantee.

If this documentation is lost for any reason we are able to retrieve an archive a copy of these documents and supply to yourself for which there is an administration fee. This process is standard throughout our industry.

We have never said that we would not return to the property to assess the areas of concern, all we have asked for is that you follow our clear re-inspection policy. Until a re-inspection has taken place we are unable to comment on if the damp proofing has failed.

If you wish to proceed with the re-inspection then please contact us and request a copy of your lost documents and we will happy arrange for a surveyor to return.
From start to finish everyone I dealt with was helpful & friendly. The work was done well, finished on time & the area was left really clean afterwards. Steve from the Leeds branch, did a great job & again was really friendly & helpful. Every time I needed to call the office the customer service was great there too. I would definitely recommend Timberwise.
Thanks for the review Lizzie - good to know the team could help you out.
Thanks to Ian Hopkins for a knowledgeable survey and answering any questions that arose. Also to Steve Wade for his cheerful disposition, thoroughness and efficiency. A reliable and professional service well supported by colleagues in the office.
Good to know that you had a good experience with our NE team. Thanks for taking the time to leave a review.
Wow. What an amazing service from Barry at Timberwise. Efficient, calm and reassuring. Barry was able to resolve an issue that many others hadn't been able to spot and with recommendations to repair. Excellent Service.
Thanks for the feedback about Barry - we'll be sure to pass it on to him.
We received a thoroughly excellent service from Timberwise in Sherborne.

Timberwise treated the woodworm in our loft space and provided a friendly, competitive and efficient service from start to finish.

Rachel in the office was a fantastic help and so efficient in getting everything done at that end.

Steve, their surveyor was very efficient and prepared an excellent investigative report.

Norman was our technician on site and he was very friendly, clean and quick.

Please use Timberwise with every confidence.
Thanks for the feedback and kind words about our Sherborne team.
Timberwise in Sherborne came to us to treat our woodworm in the loft and they we’re fantastic from start to finish
Rachel who was our first contact Was very helpful and friendly then Leah in the office was very helpful too
Justin turned up on time and was so friendly, happy, helpful, professional and did a fantastic job on a hot day
The price was very competitive compared to other companies and we will definitely recommend
Thank you
Timberwise Sherborne: excellent value for money and highly recommended. They sprayed our house for woodworm and also gave us advice regarding treatment of deathwatch beetle. Both Steve (who inspected the property) and Justin (who carried out the work) were extremely friendly, informative and efficient, and a pleasure to work with. Nothing was too much trouble - they went above and beyond. I would not hesitate to recommend them.
Referred by a neighbour who were completely satisfied by the work done.
Inspection carried out by Tim, treatment by Justin and communication with office by Leah. All professional. Prompt and efficient in both explanation and carrying out their respective procedures. Price very competitive. Would highly recommend.
Thanks for taking the time to leave a review Graham - Great to hear you would recommend us!
The people! Thx Norman, Ady, Justin and Leah. Very pleased with the skilled workmanship, problem solving, work scheduling and communication.
Price was good too.
Highly recommended all round.
Very happy with the service provided from the initial contact, always replied promptly to our emails and Neil came to do the quote promptly and gave us a full detail report. A date was arranged really quickly to do the treatment. Justin came to do the work, he arrived on time and was really professional and efficient, friendly and a hard worker, especially as it was a very hot day!!
many thanks for a superb service, would definately reccommend. Many thank's
Lisa & Steve
Excellent from start to finish. Very professional approach by people who know what they are doing. Very pleased with the quality of work at competitive prices. I would highly recommend.
I called Timberwise with a dry rot problem in my dining room. Spoke to Jenna who arranged for Matt Hargrove to call the next day. Matt, surveyor, arrived on time, communicated well. Work was done by Neil (exposure and treatment) and Steve (plasterer) both arrived on time, were polite, friendly. work was neat and tidy, waste was taken away. Price was expensive but what we expected. From my experience I would recommend Timberwise.
Thanks for the review Carol - We'll pass your feedback to the team!
HIGHLY RECOMMENDED, DAMP COURSE DONE IN 2 DAYS , NO DIRT OR RUBBLE LEFT ANYWHERE, PROFFESIONAL TEAM FROM START TO FINISH. THE PLASTERING DONE BY JOHN IS THAT SMOOTH YOU COULD SKATE ON IT, VERY PLEASED, THANK YOU TIMBERWISE . GLENICE MARSHALL
Ady and Norman from the Sherborne branch did an excellent job. They were very professional, but friendly, did exactly what they said they would, when they said they would do it and left the job spotless. I would have no reservations in recommending Timberwise again with full confidence.
Thanks for the kind words about our team. Only too happy to help!
Brilliant service from Justin today. Professional, no fuss, friendly and reasonable price.
Timberwise (UK) Ltd is rated 4.63 based on 243 reviews