Timberwise (UK) Ltd Reviews

Name: Timberwise (UK) Ltd
Address: 1 Drake MewsGadbrook Park, Northwich
Rating: 4.70

4.7 Rating 453 Reviews

93 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

Metrics

Info

4.7

Based on 453 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

Visit Website

Phone:

0800991100

Email:

hq@timberwise.co.uk

Location:

1 Drake MewsGadbrook Park
Northwich
CW9 7XF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall the service was unsatisfactory and did not meet expectations, given the cost. The positives: the back office were very responsive, accessible and helpful in resolving issues and communicating updates. Unfortunately, the fact that they had to resolve a number of issues is a testament to service received. There were a number of delays which meant a job that was supposed to be 1-2 weeks took six weeks. Work had to be redone and messages repeated a number of times as the team changed over the course of the job. Finally, the work itself was compromised requiring additional guarantees.”

Helpful Report

Amar, many thanks for taking the time to leave a review. Unfortunately on this occasion, it seems that we did not provide the customer experience that we pride ourselves on. There were regrettably unavoidable delays with this project as a result of team members being struck down with COVID as well as a family bereavement. As a result of this the team members working on your project did change at times. As with many other construction based companies we also suffered from a shortage of materials at the time of installation which added further to the delay. Finally, due to the age of the property, as the installation progressed additional necessary works were uncovered which needed to be carried out. At the end of the project we issued our standard long term guarantees for the works that were carried out.

“I commissioned Timberwise to treat a woodworm infestation that the pre-purchase survey failed to identify. I was asked to vacate the property whilst treatment was on-going so had to trust that they do what they say they are going to do. I was most disappointed to find that there were no signs of treatment - when I asked why the rotten joist was left abutted to the replacement, I was bluntly told that's normal practice. Well, 'normal practice' stinks. At the time, I didn't have the confidence to question it and to my regret, gave a good review to get a discount. However, that is coming back to bite me now that I want to sell.”

Helpful Report

Hi Marcia – thanks for taking the time to leave a review for Timberwise. As the work was carried out in 2017 it is difficult for us to comment on the further damaged timber. We would be more than happy for our surveyor to come back out to your property to ascertain the damage to the timbers to see what we can do to rectify the situation for you. If you are happy for us to do this please contact the team at hq@timberwise.co.uk and we can help you further.

“NO COMPLAINTS WITH THE WORK .ONLY COMPLAINT WOULD BE THE LACK OF TRANSPARENCY WITH THE QUOTE. THE QUOTE DID NOT INCLUDE VAT. SO I GOT A RATHER UNPLEASANT SURPRISE WHEN I RECEIVED A FINAL BILL WITH THE VAT. THIS MEANT I HAD TO FIND AN ADDITIONAL £1000 PLUS AT SHORT NOTICE. THIS IS THE FIRST TIME I HAVE RECEIVED A QUOTE THAT DID NOT INCLUDE THE VAT. IF I HAD RECEIVED THE QUOTE WITH THE VAT INCLUDED I WOULD NOT HAVE ENGAGED TIMBERWISE. THE WORK I HAD DONE WAS UNPLANNED AND THIS MADE A STRESSFUL SITUATION WORSE. WORKWISE VERY GOOD, THE GUYS THAT DID THE JOB EACH STAGE VERY GOOD, BILLING SYSTEM NEEDS TO BE MORE TRANSPARENT IT SHOULD NOT BE UPTO THE CUSTOMER TO CALCULATE VAT ON RECIEPT OF A QUOTE, ESPECIALLY FROM COMPANY ON YOUR SCALE AND REPUTATION.”

Helpful Report

Timberwise (UK) Ltd is rated 4.7 based on 453 reviews