Timberwise (UK) Ltd Reviews

Name: Timberwise (UK) Ltd
Address: 1 Drake MewsGadbrook Park, Northwich
Rating: 4.73

4.7 Rating 536 Reviews

94 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

Metrics

Info

4.7

Based on 536 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

Visit Website

Phone:

0800991100

Email:

hq@timberwise.co.uk

Location:

1 Drake MewsGadbrook Park
Northwich
CW9 7XF

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would never recommend this Company to anybody. We had an Independent Surveyor to a property following their works, who basically advised us that the work they did was an absolute joke. They are not interested at all and we will be seeing them in court.”

Helpful Report

“Great work from Justin. He visited our school and has sorted out the problem. Very friendly and helpful.”

Helpful Report

“I would like to say how pleased I am with the service from Timber wise. Matt Hargrove has been fantastic. He completed a survey for my property purchase, Matt rang me after the survey was completed and updated me on the issue and the cost. Matt was very informative, friendly and helpful. Matt is a great credit to Timberwise 😊”

Helpful Report

“I thought that Timberwise were a reputable business, until today.... I bought a house that held 20 year guarantees for Timberwise work on damp course treatment. Over the weekend water poured in through a wall, so contacted Timberwise. They tell me that I should have transferred ownership of the guarantee. NONE of their paperwork issued at the time the works were done states this, their terms and conditions do not state this, and at this moment, their website does not state this. What is the point of a guarantee that is for works on a property, but is guaranteeing a persons name??? Is this legal? Off to my solicitors then...........”

Helpful Report

“When claiming on the guarantee for timber wise they made the process extremely timely and unprofessional. We were told that we had to send all documentation by post to the office which at first was not a problem. However, they do not tell you the £185 cheque you have to send aswell with it. Having done so, we were then told that the person ‘who deals’ with the process hasn’t attended the office and we would have to wait for our gurantee to be checked before we were even allowed to claim. Even though there was a hole in my floorboards, which was progressively getting worse, due to the woodworm. Timberwise refused to send anyone out to help until our documents had been looked over, which could take up to 6 weeks. Additionally, after this I would have to wait for a time to fix the problem, therefore it could take up to 2/3 months. Even though I have a hole in my flooring and I am unable to fix it myself without voiding the gurantee. Extremely disappointed having spent a substantial amount sorting out the problem beforehand.”

Helpful Report

“We used Timberwise North West for a dry rot issue. They were brilliant from start to finish. Came to the property promptly to investigate then booked us in quickly afterwards. Stu Fairbairn and Colin Hesketh were thorough, very clean and extremely polite and considerate. Carla was also brilliant and put our minds at ease. I would definitely recommend Timberwise for issues with dry rot.”

Helpful Report

Its good to know that you had such a positive experience with our team in the North Wes and that Stu, Colin, and Carla provided excellent service and helped put your mind at ease throughout the process. We take pride in our thorough approach and customer care, so your recommendation means a great deal to us. If you ever need us again in the future, we’re always here to help.

“From the minute I phoned this company, (in a huge panic having discovered some woodworm beetles and very worried about the infestation spreading), I was treated beautifully by both people I spoke with, and they could not have been more helpful. Firstly Luke who answered the phone was kindness itself, and although in my particular situation he thought it might not come within Timberwise remit (mine seemed to be a furniture issue rather than structural woodworm) he went to great lengths finding sources of help for me (suggesting ways to find the correct specialist if needed). He then arranged for Gary, one of Timberwise surveyors, to phone and advise me anyway. Within 5 minutes Gary had phoned, he then spent time patiently explaining the reason for the reappearance of the little blighters following previous treatment by another company, and totally reassured me that this is normal, and what to do about it. I am not well, and the thought of having to deal with another seemingly big problem on top was very distressing. At no time did Luke or Gary treat me like a stupid little old woman (which happens often in my dealings with other tradesmen). Instead they went out of their way to give me swift answers and complete reassurance, even though it didn't result in a job for Timberwise on this occasion. It certainly will in future if I ever have need for their services, and because of their kindness, knowledge and professionalism I will recommend them to everyone I know who needs them. Thank you so much!”

Helpful Report

Thank you very much for taking the time to leave a review of your experience - we were only to happy to help and glad to put your mind at rest with your woodworm problem. We will be sure to pass on your kind words to Luke and Gary .

“I found the staff member, (Morgan?), I dealt with extremely pleasant and helpful- and told her so. If I ever have the opportunity to recommend a surveyor to anyone their company will be it. Cheers”

Helpful Report

Thanks for taking the time to leave a review and the great feedback on you experience with Morgan. Much appreciated.

“I had Gary from Timberwise come and do a survey for us. We found him to be very professional and knowledgeable, and actually recommended less work than we had been quoted by a local company. He explained everything clearly, and the work required and recommended made sense to us. I am happy to recommend Gary and Timberwise.”

Helpful Report

Hi Beverley- thanks for taking the time to leave us a review. We appreciate receiving the feedback! We're really pleased to hear that you were happy with our service. We'll be sure to pass on the kind words to Gary!

“IF YOU ARE CONSIDERING USING TIMBERWISE, STOP! Unfortunately we inherited Timberwise as the previous owners of our house had used them for a basement conversion. But I would not recommend them to anyone. Their customer service is appalling with no sense of urgency or consideration for the customer. It took 2 months from us reporting a leaking basement, complete with photo evidence, for them to arrange a visit. They have then done the bare minimum to fix the problem, pushing as much responsibility as they can back onto us. Don't use Timberwise - go elsewhere!”

Helpful Report

Thanks for the feedback on your experience. The local team have been in touch about your waterproofing system and will continue to provide you with help and support regarding your basement waterproofing system. Advice was also given regarding extra measures that would help improve drainage on the outside of the property that would help ensure future issues did not arise with the basement.

“Just completed damp proof work on my cottage. Works were carried out to excellent standard by friendly hardworking pleasant staff. From the surveyor Peter to work men Ryan Mark and Matty it's been a completed to a high standard after been let down by another PCA company. Top job thanks guys.”

Helpful Report

Thanks for the review Emily. Great to hear your feedback.

“Ryan K and Russ C undertook dry rot treatment and timber replacement works at my site. Works undertaken diligently, within timescales agreed and to the agreed budget. Liaised with other parties on site, kept all aware of works involved and restrictions during duration of works. no issues, pleasure to deal with. thank you”

Helpful Report

Thanks for the review Alex - we'll pass your words onto the team.

“Had a survey recently carried out by Barrie in Nottingham and would like to convey our thanks and appreciation. He was extremely helpful and professional and quickly diagnosed the damp problem.”

Helpful Report

Thanks for taking the time to leave a review - we'll pass on your kind words to Barrie.

“Excellent job carried out by Steve from your Leeds branch good professional approach with attention to detail. Cleared up well afterwards a pleasure to deal with.”

Helpful Report

Thanks for the feedback on your experience. We'll be sure to pass your kind words onto Steve.

“Customer service sorted my problems”

Helpful Report

“Update including original post. Carried out quite a lengthy research to narrow down potential vendors to carry out the work in my home. Of the companies that visited, Timberwise was the only one that gave me confidence. A huge part of that decision came from the interaction with the staff. A big thank you to surveyor Jack Cowen who inspected the property. Following the extensive survey, Jack spent considerable time looking at the results and the best way to deal with the issue. Knowing he would project manage any technicians on site and keep us appraised as the work is carried out was reassuring ( and kept the work control with us for authorisation ). I would also like to praise the administration team Kerri McFadden and Emma Southam. Both Kerri and Emma were very professional and the rapport made all the numerous queries, booking and deposit payment go through smoothly. Update - The work on the property went ahead and I nothing but praise for the result! Huge thanks to the main technician Ricky Keddie. Ricky is one of the most impressive contractors that I have seen. Very amiable and knowledgeable character who clearly has a wealth of experience. The quality of the work is impressive and high level of finish is rare these days. When additional work was identified, Ricky kept us advised, organised additional materials arranged and carried on till completed. Praise to Jack the original surveyor and the office team who organised contractors for an additional day on site. Working with Ricky was a very able apprentice Liam Ross and carpenter Jordan Simons, both worked very hard to help the project progress and it's greatly appreciated. I recommend Timberwise !”

Helpful Report

Thank you for taking the time to give an update since your original review. We're delighted to hear that your experience with Timberwise, from the initial survey through to completion of the work, was so positive. It’s clear that Jack Cowen made a strong impression with his thorough approach and the time he took to assess the best solution for your property. Knowing he was overseeing the work and keeping you informed throughout provided exactly the kind of reassurance and control we aim to offer our customers. We're also pleased to hear that Kerri McFadden and Emma Southam in the office helped make the administrative side of things smooth and stress-free, and we’ll be sure to share your kind words with them. A special thank you as well for recognising Ricky Keddie, Liam Ross, and Jordan Simons. It's fantastic to hear the quality of their work stood out and that they handled additional tasks with professionalism and care. We truly appreciate your recommendation and are grateful you chose Timberwise for your project.

“A big thank you to surveyor Jack Cowan who inspected our property for a dry rot issue. Jack spent considerable time looking at the affected area and advised on the best way to deal with the issue. He was very reassuring, patient, and impartial. We are awaiting the results of the survey and quotation for repairs required, however, we feel very confident to use Timberwise as Jack was very professional and transparent.”

Helpful Report

Thank you for taking the time to leave a review Danny. We're really pleased to hear that Jack provided a reassuring and professional service during your survey. His thorough approach and clear advice are exactly what we aim to deliver, and it's great to know you felt supported and well-informed throughout. We’ll be sure to pass on your kind words to Jack. Thank you again for considering Timberwise — we look forward to helping you with the next steps.

“The service is very user friendly. Martin the surveyor is knowledgable. The quote is clear. The engineers are communicative, professional and tidy.”

Helpful Report

Thanks for the great feedback on the service you recieve from Martin and teh rest of the team at Timberwise - very much appreciated.

“I would like to thank Iain Rose for his honesty & advice regarding a survey which he carried out for me in Bedford. I was potentially going to buy this property, however, after talking with Iain I realised that a lot of work was going to be needed to be done. After careful consideration, I feel that there is too much hassle involved and I will not be buying this property. It simply isn't worth my while. Fantastic customer service from Iain.”

Helpful Report

Thank you for taking the time to share your experience Alexander. We’re delighted to hear that Iain provided you with honest advice and valuable insights. At Timberwise, we pride ourselves on offering expert guidance to help our customers make informed decisions about their properties. While we understand that purchasing this property wasn’t the right choice for you, we’re pleased that Iain’s expertise helped you reach a well-informed decision. If you ever need assistance with another property in the future, we’d be more than happy to help.A

“Iain Rose came to my house to do a survey and I showed him what I thought was woodworm. He was very honest about his assessment and have advised me that it was an old woodworm problem and that I dont have to worry about it. What a breath of fresh air to have a surveyor as honest as him! Thanks Iain for your advise and honesty, it has given me a peace of mind. I would highly recommend Timberwise to anyone who wants an honest assessment for anything wood issue.”

Helpful Report

Thank you for taking the time to leave a review. We're delighted to hear that Iain provided you with an honest and reassuring assessment. At Timberwise, we pride ourselves on offering expert advice with integrity, ensuring our customers have the right information to make informed decisions. If you need our help again in the future don't hesitate to get in touch.

Timberwise (UK) Ltd is rated 4.7 based on 536 reviews