Timberwise (UK) Ltd Reviews

4.61 Rating 205 Reviews
91% of reviewers recommend Timberwise (UK) Ltd

About Timberwise (UK) Ltd: Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

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Phone:
01606 339 070

Email:
hq@timberwise.co.uk

Location:
1 Drake MewsGadbrook Park

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Own Driver
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
"Branch:Sherborne Contractor :Norman I really don't think I will ever be able to recommend anybody else higher than Norman. Not only did he do a fantastic job on time, leaving the house spotless but was really helpful to work round our disabled son's needs(Autism)."
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"The work was carried out quickly and effectively."
Thanks for taking the time to leave a review David - much appreciated.
"I contacted Timberwise in relation to a damp / mould issue. I found the office staff to be polite and they informed me my local surveyor would contact me. That day Matthew Hargrove contacted me to discuss my concerns and confirm the appointment. Matthew turned up to the appointment on time and was very helpful. We determined that no works were required and i found this to be very refreshing seeing as though companies are all about selling. I would not hesitate to recommend Matthew or Timberwise as their approach was nothing but professional."
"Matthew Hargrove was extremely professional and friendly. He explained things to me in a language I understood. I would not hesitate in recommending both this company and Matthew to anyone."
"I am the Parish Administrator of a Church in Putney and we have used Timberwise on 3 occasions to help with dry rot. The office staff have been extremely helpful and having direct contact with the specialist has made this issue much easier to deal with. We found them to be efficient, competent specialist in their field and would recommend them."
"Excellent & speedy service from all staff members at Timberwise. Kevin Fieldhouse was most helpful & professional (LEEDS). Thank you again."
"Very impressed with the surveyor (Barry) from Timberwise Lincoln. I have total confidence in his report which was carried out professionally and expertly."
"What good service. Spoke to Lesley Hornby on Monday afternoon. She was able to make an appointment for a survey so paid over the phone. The receipt was in the post on Tuesday. Lesley telephoned that afternoon to say they had a cancellation and would be doing the survey on Wednesday. That's what I call being efficient,"
Thanks for the review Liz - great to know that Lesley and the team provided you with a fantastic service.
"Ian from Timberwise came to survey our property this morning, to find that we had wet rot not dry rot as we had thought. He was prepared to spend time with us explaining what we need to do to irradicate the rot and what steps we needed to take to stop the water coming in. This had been a long standing problem which had baffled me for years. So I really appreciated his expertise given freely to no direct advantage to Timberwise."
Hi Peter - thanks for taking the time to leave a review - Glad we could help with an issue that has stumped you for some time!
"I recently had a survey/quotation from Timberwise, on a property I am in the process of purchasing. The survey was conducted by Danny Verdon. Danny’s customer service was fantastic. After ringing to organise a survey Danny promptly organised a date and time convenient for myself - communication in the build up to the survey was great. On the day on the survey Danny had a fantastic knowledge and was extremely helpful. The current owner of the property was present at the time of the survey and Danny’s professionalism was appreciated. The cost effective quotation for the work was turnaround in good time and Danny was immediately back in touch to answer the questions I had! Very impressed. Overall I would strongly recommend Timberwise (Danny) to anyone with damp issues that need sorting. Thanks Timberwise"
Thanks for the kind words about Danny. Great to know you had such a good experience.
"Customer service was really efficient and timely Only thing I would say is there was a mix up and my mobile number wasn't on the driver's sheet so they weren't able to let me know they were running late on the day of the treatment. Other than that I was really happy with the service"
Hi Hayley - thanks for leaving a review. Sorry we missed your number off the technicians worksheet but pleased your happy with the work we carried out for you.
"I had to use my guarantee after 3 years and Tom the manager was very helpful.He came to review the situation and right away put measures in place to rectify the problem and made some helpful suggestions thanks Timberwise. ."
Thanks for leaving a review David. Our long term guarantees are there to give you peace of mind should a situation arise where it needs to be called on.
"We bought a house with Timberwise guarantees in place and last winter had water running down our end wall - that had a Timberwise damp course in place. This was after a long period of heavy rain where the end wall had a mini river running past it and so was sat constantly in water. We tried to claim and were told we needed to pay to transfer the guarantees to get somebody round, so £120 later and we see their surveyor. He says nothing to do with them, the water is running down the chimney. We argue that all water is coming out at 1m height - the height that rising damp occurs. He refused to accept liability and told us to get the chimney repaired. We have now just come through 2 months with heavy rain in, not heavy enough to form the river outside, and the chimney has stayed dry. Your Damp course has without doubt failed, you should man up, accept responsibility, and get this sorted."
"Barry attend the property as agreed and carried a very thorough and professional service. He was very knowledgeable and imparted this in a manner that was very easy to understand. I would definitely recommend the sevice Timberwise offers as it could save individuals from wasting monies on damp proofing, when in fact there is other reasons for the issues and problems. Mr S Webb"
"Used timberwise No problem with the work they carried out However, when I asked to obtain a duplicate copy of invoice & report I was charged £55 + VAT This is for essentially forwarding an email & printing & posting a letter I will not be using their services again I will also now stop recommending them (In the last 12 months I’ve passed their number onto clients several times)"
"Great service, quick to respond to questions and very informative. Competitive price."
"Matthew Hargrove paid a visit to my retirement development as an owner had concerns about dampness and condensation in his apartment. Matthew was brilliant! he tested & checked the walls and fully explained what his findings were regarding the amount of condensation found. He then sent a report with his findings and solutions to the owner the same day! seems to be very sensible advice, i learnt a lot at the same time. thank you Matt"
"You definitely pay for what you get when it comes to damp proofing,we had cheaper quotes but from the first call to the work being carried out they were excellent, Elaine and Katie helped all the way through our project answering all our questions. The technicians turned up on time every morning and ran through what they would be doing. Nothing was too much trouble. Highly recommend Timberwise to anyone."
"From my initial phone enquiry I was immediately treated as a valued customer, professionalism all the way. Every question I had about the work I needed was answered fully from the initial survey of my property at which everything was fully explained to the work carried out exactly as described, no hidden extras, and each process shown and explained to me. My paperwork which I had requested as urgent arrived the day after I asked for it and I have no hesitation in reccomending Timberwise or contacting again should the need arise. I wish I had made contact earlier than I did instead of prevaricating."
"If I could give zero stars I would. Absolute joke of a company. Completely exaggerated on the ‘damp’ present in my property and quoted completely extornoate prices!! Ridiculous. Put in a complaint almost 2 weeks ago so I’m guessing I will have to make another complaint as I’ve had no response! Surprise surprise. Disgrace of a company and avoid at all costs. All they want is to rip you off. I feel sorry for the people who don’t have much knowledge and actually get robbed off them. Disgusting"
Timberwise (UK) Ltd is rated 4.61 based on 205 reviews