Timberwise (UK) Ltd Reviews

Name: Timberwise (UK) Ltd
Address: 1 Drake Mews, Gadbrook Park, Northwich, Cheshire West and Chester
Rating: 4.75

4.8 Rating 608 Reviews

94 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

Metrics

Info

4.8

Based on 608 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

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Phone:

0800 288 8660

Email:

hq@timberwise.co.uk

Location:

1 Drake Mews,
Gadbrook Park,
Northwich
Cheshire West and Chester
CW9 7XF

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Anonymous

Anonymous // 01/01/2019

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“I received an excellent five‑star service from Timberwise and couldn’t be happier with how everything was handled. From the very beginning, the process was smooth, well organised, and clearly explained, which gave me a lot of confidence at what was a challenging time. Rachel in the office and Liz, the surveyor, were absolutely fantastic. Both went above and beyond to support me through some very difficult circumstances, taking the time to understand my situation and genuinely trying to help. They were proactive in finding practical solutions and incredibly flexible with appointment times, often accommodating changes at very short notice. Their professionalism, patience, and friendly approach made a stressful situation far more manageable, and I really felt looked after throughout. I’m extremely grateful for the care and effort they put in and would have no hesitation at all in recommending Timberwise to others.”

Helpful Report

“Instructed Timberwise to undertake a full damp survey of our small town house on Anglesey. The property was suffering from mould on walls and ceilings. The Surveyor Kevin Riley clearly explained the problem was a lack of ventilation. He clealry and professionally explained to both the tenant and I what was necessary to minimise future problems. A thorough Report appeared the next day. Many thanks.”

Helpful Report

“Carlsberg has a famous advertising phrase "If Carlsberg did......". Well if Carlsberg were involved in Timber preservation & Care then Timberwise would probably the best timber care company in the world. It all started with a phone call to Timberwise who were exceptionally helpful, putting my worries at rest and within days an expert by the name of Duncan MacKinnon called round. Duncan is a great guy and really knows his stuff. He uses plain language so you fully understand and the next day a full report, free of charge, was emailed to me, yes at zero cost. I phoned to book in the work required and then I got a call back to say then can fit me in in 4 days time, yes 4 days, what a service! The workmen arrived, great team who even helped move the carpet! They were polite and had respect for your home. It is clear the whole company works as one team. A massive thank you to everyone at Timbercare, if I could give you more than 5 stars I would.”

Helpful Report

“Tim from Timberwise was very helpful in advising around damp in our office building - making an initial visit and answering follow up emails to alleviate concern. Obviously has a lot of expertise and is willing to help!”

Helpful Report

“Timberwise carried out work at my property to high standard. The team was professional, punctual, and explained everything clearly throughout the process. The work was completed efficiently and left the area clean and tidy. Overall, reliable and knowledgeable service. 100% satisfied, I will recommend them to my friends. Thank you Mark and Charlie.”

Helpful Report

Thank you for your kind review. We’re really pleased to hear that you were happy with the work carried out and the overall service provided. It’s great to know that the team were professional, punctual and kept you informed throughout, and that the work was completed efficiently while leaving everything clean and tidy. We will be sure to pass your feedback on to Mark and Charlie. Thank you for your recommendation, it is very much appreciated.

“We're in Dorset, and are most grateful for the work that has just been done for us this week by Dylan Robinson, with a real eye for detail, an impressive skill-set and a clear desire to finish the job well and to the very best of his ability; and he left us with lots of useful advice about maintaining the surrounding area. He was supported in this by Mark Silvester on the management side, who was really helpful and understanding in the issues that arose over the three days of the work, providing support and a willingness to adapt to the situation as it developed. Earlier, Tom Knight, our surveyor, provided a very careful, detailed and useful report, which helped us to understand more about the necessary maintenance of the cavity membrane system that keeps us dry. Thank you, Timberwise, for all your help and support in this!”

Helpful Report

Thank you for taking the time to leave such a detailed and thoughtful review. We’re really pleased to hear that you had such a positive experience with the team. It’s great to know that Dylan’s attention to detail, skill and commitment to delivering a high standard of work made a strong impression, and that his advice on maintaining the area was helpful. We’re also glad that Mark provided the support and flexibility needed throughout the project as things developed. It’s equally good to hear that Tom’s survey and report gave you a clear understanding of the system and the ongoing maintenance required. We truly appreciate your kind feedback and will be sure to pass your comments on to Dylan, Mark, Tom and the wider team. Thank you again for choosing Timberwise.

“We recently had Martin from Timberwise Leeds attend our farmhouse and barn renovation project to carry out a full survey of all the timbers, and the service was excellent from start to finish. Martin thoroughly inspected every piece of structural and non-structural timber throughout the property and was extremely knowledgeable, professional and detailed in his approach. He gave us very helpful advice and recommendations on the best treatments to preserve the original timbers, while also guiding us on how to improve their appearance so they can become real feature elements within the renovation. His knowledge and experience were clear throughout, and he took the time to explain everything in a way that was practical and easy to understand. Martin’s input has been invaluable to our project, and I would have no hesitation in recommending both him and Timberwise to anyone needing a thorough timber survey and expert preservation advice.”

Helpful Report

Thank you for taking the time to leave a review Paul. We’re really pleased to hear that you had such a positive experience with Martin. It’s great to know that his thorough approach, knowledge and attention to detail helped provide real value to your farmhouse and barn renovation project. Being able to preserve original timbers while enhancing their appearance is an important part of what we do, so it’s excellent to hear that his advice has been so useful. We’re also glad that he took the time to explain everything clearly and practically, helping you feel confident in the decisions moving forward. We will be sure to pass your kind feedback on to Martin and the Leeds team. Thank you again for your recommendation.

“The level of service from Timberwise was 1st class. The surveyor Keith Defoe was incredibly helpful and knowledgeable and explained the situation clearly, offering sound advice rather than trying to hard sell. This is so refreshing in today’s current climate and I wouldn’t hesitate to recommend Timberwise to anyone experiencing damp issues at their property.”

Helpful Report

Thank you for review Paul. We’re really pleased to hear that you received a first class service. It’s great to know that Keith’s knowledge and helpful approach stood out, and that he took the time to clearly explain the situation while providing honest advice without any pressure. That’s exactly the standard we aim to deliver. Your comments are very much appreciated and we will be sure to pass your feedback on to Keith. Thank you again for your recommendation.

“Chris (surveyor) explained everything well and answered my questions. Very polite and no pressure”

Helpful Report

Thank you for your kind review. We’re really pleased to hear that Chris took the time to explain everything clearly and answer your questions. It’s great to know that his polite and no pressure approach made a positive impression. We will be sure to pass your feedback on to him. Thank you again for taking the time to share your experience.

“Both my wife and I were very impressed by the fast efficient service provided by Keith Wilcox Surveyor , Mark Sylvester Contracts Manager and the two technicians - young Robbie and the venerable Richard . They were a delight to work with.”

Helpful Report

Thank you for your kind review. We’re really pleased to hear that both you and your wife were impressed with the fast and efficient service provided. It’s great to know that Keith, Mark, Robbie and Richard all made such a positive impression and were a pleasure to work with throughout. We will be sure to pass your feedback on to them. Thank you again for taking the time to share your experience.

“I wouid like to say how impressed I have been with the efficiency and courtesy of Katie Denby in arranging a survey for us at short notice. Alan Smith Bideford Devon”

Helpful Report

Thank you for your kind review, Alan. We’re really pleased to hear that you were impressed with the efficiency and courtesy shown by Katie when arranging your survey at short notice. We understand how important it is to get things organised quickly, so it’s great to know Katie was able to assist you so effectively. We will be sure to pass your feedback on to her. Thank you again for taking the time to share your experience.

“Steve Buick was very helpful, inspecting some evidence of old woodworm and advising ways to monitor it so that treatment would only be undertaken if actually needed.”

Helpful Report

Thank you for your kind review. We’re really pleased to hear that Steve was able to help and provide clear, practical advice. Monitoring rather than treating unnecessarily is often the right approach, so it’s great to know that his guidance gave you confidence in how to manage the situation going forward. We will be sure to pass your feedback on to Steve. Thank you again for taking the time to share your experience.

“From the initial contact with Timberwise through Peter, his professional approach and knowledge was great. To Jason leaving us with the job finished it was so well handled. Mark for his communication and organisation, Jason with his work ethic and incredible customer service. Peter for keeping an eye on the progress and Kevan. Thank you”

Helpful Report

Thank you for taking the time to leave such a kind review. We’re really pleased to hear that you had a positive experience with the team from the initial contact through to the completion of the work. It’s great to know that Peter’s knowledge and professional approach gave you confidence from the start, and that Jason’s work ethic and customer service made such a strong impression as the job was completed. We’re also glad that Mark’s communication and organisation helped keep everything running smoothly, and that Peter and Kevan were able to support the project along the way. Your feedback will be shared with the whole team. Thank you again for choosing Timberwise.

“Outstanding service from Keith of the Yeovil office. Very reassuring and knew his job backwards”

Helpful Report

Thank you for your kind review. We’re really pleased to hear that you had such a positive experience with Keith from our Yeovil office. It’s great to know that he was able to reassure you and that his knowledge and expertise came across during the visit. We’ll be sure to pass your feedback on to him. Thank you again for taking the time to share your experience.

“I’ve been involved in property for many years and have dealt with numerous damp companies over that time. I was recently having ongoing damp issues at a lower ground floor flat property in Stoke Newington that several other companies had looked at without ever really getting to the bottom of the problem. A surveying engineer recommended Timberwise to me as a reputable company and strongly suggested I contact them. I dealt with Jason and Keith, and I’m very glad I did. They were professional, honest in their assessment, and took the time to properly investigate the issue . Communication was excellent and they were very responsive throughout. It’s refreshing to deal with a company that is knowledgeable, transparent, and genuinely professional,id definitely recommend them.”

Helpful Report

Thank you for taking the time to leave such a detailed review. It is especially appreciated coming from someone with extensive experience in the property sector. We are really pleased to hear that Jason and Keith were able to take the time to properly investigate the damp issues at your lower ground floor flat in Stoke Newington and provide a clear and honest assessment. Situations where previous investigations have not identified the root cause can be particularly frustrating, so it is great to know that their professional and thorough approach made a difference. It is also good to hear that communication throughout the process met your expectations. Your feedback will be passed on to Jason, Keith and the team. Thank you again for your recommendation.

“We would be more than happy to recommend Timberwise. The surveyor, ( Kevin) was friendly & knowledgeable, recommending what was necessary to deal with our rising damp & loft mould but also (very important) - advising us what was not. The technicians Kevan & Justin were excellent - friendly, on time and thorough, leaving the rooms affected clean & tidy when they left. We were also served well by Mark, the contracts manager at Yeovil, who was always available by phone or email to advise.”

Helpful Report

Thank you for taking the time to leave such a detailed review. We are delighted to hear that you would be happy to recommend Timberwise. It is great to know that the surveyor provided a friendly and knowledgeable survey, clearly explaining the work needed to deal with the rising damp and loft mould, while also advising where work was not required. Honest and straightforward advice is something we place a lot of importance on. We are also pleased that Kevan and Justin carried out the work so well and left the rooms clean and tidy once everything was completed. It is good to hear that Mark was able to support you throughout the process and was always available to help when needed. Your kind feedback will be shared with the whole team in Yeovil. Thank you again for your recommendation.

“Hi. I have recently had work completed at my property in Shepshed. From survey to completion I was really happy with the service. Jan Cresswell was our engineer and he did a great job, really thorough in my opinion. A really nice polite chap who was a pleasure to have at our home. Many thanks, Glenn Clarke”

Helpful Report

Thank you for taking the time to leave a review. We’re really pleased to hear that you were happy with the service from the initial survey through to the completion of the work. It’s great to know that Jan looked after the job so well and that his thorough approach and professionalism made a positive impression. We’ll be sure to pass your feedback on to him. Thanks again for choosing Timberwise.

“Neil from Lincoln branch carried out a small damp treatment. he covered down some furniture and was clean and tidy 5 stars from me.”

Helpful Report

Thank you for the great review Jemma. We’re really pleased to hear you were happy with the work carried out by Neil. Taking care to protect customers’ homes and keeping everything clean and tidy is an important part of the service we aim to deliver. We will be sure to pass your kind feedback on to Neil and the Lincoln team.

“Mark & Charlie were at our property last week fo 2 days, they were very polite & professional. They did a great job, & left room clean & no mess. Also Jackie who I Would definitely recommend Timberwise. Also Jackie who I dealt with on phone was very helpful.”

Helpful Report

Thank you for taking the time to leave your feedback. We’re really pleased to hear that Mark and Charlie provided polite and professional service and that you were happy with the work carried out. I’ll also make sure Jackie sees your kind comments about the support she provided over the phone. We always aim to deliver a high standard of service, so it’s great to hear the team left everything clean and tidy and that you would recommend Timberwise. It looks like the 1-star rating may have been selected in error as your comments are very positive. If that’s the case and you intended to leave a higher rating, you can easily update the review. Either way, we really appreciate you taking the time to share your experience.

“Chris arrived and was polite, informative and most professional. Thank you .”

Helpful Report

Thanks for taking the time to leave a review - much appreciated

Timberwise (UK) Ltd is rated 4.8 based on 608 reviews