Timberwise (UK) Ltd Reviews

Name: Timberwise (UK) Ltd
Address: 1 Drake MewsGadbrook Park, Northwich
Rating: 4.72

4.7 Rating 513 Reviews

94 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

Metrics

Info

4.7

Based on 513 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

Visit Website

Phone:

0800991100

Email:

hq@timberwise.co.uk

Location:

1 Drake MewsGadbrook Park
Northwich
CW9 7XF

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Anonymous

Anonymous // 01/01/2019

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“Well what can I say other than don’t doubt this company. Keith the managing surveyor from Timberwise Yeovil branch came to see me with a view to installing the osmosis system (or anything he suggested would be a solution.) Fair to mention at this point I’d done several works that in my view had not worked. Spent a fortune on these so-called solutions from other trades people none solving the issue. All had no post work support. Convinced my self I was sat on a river with no solution. I heard about the osmosis system so found Timberwise. He arrived on time and was a really nice person to boot. He listened carefully, not like something other trades had done, then asked if he could take readings of the walls. He took damp readings in a number of places. Imagine my shock when time after time the readings said no damp at all. I’d shown him the worst too. Bless him he took time to explain my issue was salt and as my old walls were quite thick they needed time to stabilise. All I needed was patience. He could have just sold me the system but he did not. He put me first. He also suggested a remedy for a small wall that I had not done anything with in the short time I have been here. Again I just need time before that’s done. So my experience of Kieth from Yeovil Timberwise is he is amazing. Timberwise are lucky to have him and def don’t pay him enough. I can’t speak for other employees but Kieth should do the training if they are not following his lead. Yes the company did not make a sale on this occasion, but I will use them for that wall and any future work. Also My neighbour asked how the appointment had gone as she has a really bad damp issue so I gave her his details and she’s going to get in touch, it’s a lot bigger job hers. Rather proves the point that goodwill generates business, I def won’t recommend the previous builders who I actually paid. However Kieth I would not hesitate to and who did not charge me a penny. His knowledge is truly amazing, and nice to boot. Thank you so very much to him, finally a company that values your business and is honest There are some around taken me 4years but bingo.”

Helpful Report

Thanks for taking the time to leave a review Cath and the fantastic feedback on your experience with Keith. It’s truly heartening to hear that Keith’s honesty, expertise, and professionalism made such a difference for you. At Timberwise, we pride ourselves on providing the right advice for our customers. It’s great to hear that Keith not only helped put your mind at ease but also took the time to explain everything clearly. We’re delighted that your experience has given you confidence in our services and your kind words about his integrity and knowledge really highlight the values we stand by as a company. We’ll be sure to pass your feedback on to Keith and the team —it will no doubt make his day. If you ever need us in the future, don't hesitate to get in touch.

“We used Timberwise North West for a dry rot issue. They were brilliant from start to finish. Came to the property promptly to investigate then booked us in quickly afterwards. Stu Fairbairn and Colin Hesketh were thorough, very clean and extremely polite and considerate. Carla was also brilliant and put our minds at ease. I would definitely recommend Timberwise for issues with dry rot.”

Helpful Report

Its good to know that you had such a positive experience with our team in the North Wes and that Stu, Colin, and Carla provided excellent service and helped put your mind at ease throughout the process. We take pride in our thorough approach and customer care, so your recommendation means a great deal to us. If you ever need us again in the future, we’re always here to help.

“Had a survey done by Iain. He was very friendly, helpful and informative on how we needed to move forward with sorting the damp. Though there was no work that needed to be carried out by Timberwise at this stage, he still provided a free quote and gave us his contact details should any work need doing in the future. Strongly recommend.”

Helpful Report

Thank you for taking the time to leave a review and your feedback on your experience with Iain. We're delighted to hear that Iain provided you with helpful and informative advice regarding your damp issue. At Timberwise, we always strive to offer honest and professional guidance, even when no immediate work is required. If you ever need assistance in the future, please don’t hesitate to get in touch.

“Timberwise Exeter (Adam), was extremely professional and knowledgable, explaining the root cause of my problems and potential solutions in a very simple manner. It’s refreshing to find a company that doesn’t just go for the ‘hard sell’.”

Helpful Report

Thank you so much for leaving a review Keith. We're delighted to hear that Adam provided a professional and knowledgeable service, taking the time to explain the root cause of your issues and potential solutions clearly. At Timberwise, we believe in honest, expert advice without the hard sell, so it’s great to know you found our approach refreshing. If you ever need any further assistance, please don’t hesitate to get in touch.

“Iain Rose came to survey our house on 12th February 2025. He was on-time, polite, helpful, and made sure he explained things in a way that us non-specialists could understand. We were very pleased with the service from Timberwise.”

Helpful Report

Thank you for taking the time to leave a review and the excellent feedback on your experience with Iain.

“Ian Rose (surveyor) visited me today 20th February 2025 regarding a big problem with my window. Parts of my window frame were rotting. He made a thorough and detailed inspection. I must say it was refreshing to find someone that was very knowledgeable in the work they do, plus being polite and helpful. He explained fully everything he was doing. I would definitely recommend Ian from Timberwise”

Helpful Report

Thanks for taking the time to leave a review Sue. We’re delighted to hear that Iain provided you with such a thorough and helpful inspection. At Timberwise, we take great pride in offering expert advice and excellent customer service, so it’s wonderful to know that Iain's knowledge and professionalism stood out to you.

“Had a surveyor round called Iain Rose who was incredibly helpful. He carried out a very thorough review of the beams and re-assured me that there was no infestation. Wouldn't hesitate to recommend him to anyone looking at wood treatment.”

Helpful Report

Thanks for taking the time to leave a review Rebecca and the great feedback about our surveyor, Iain. Much appreciated.

“On 18th February 2025 your surveyor Keith Wilcox visited us in Lyme Regis. Keith was on time, polite and highly professional. Within just a few minutes he had tested all our ‘damp’ walls and assessed the problem as condensation and not rising damp, which needed no remedial action by Timberwise. Keith advised how we can rectify the condensation ourselves without any further assistance. Many thanks to Keith and Timberwise. Highly recommended.”

Helpful Report

Thank you for taking the time to leave a review John. We’re delighted to hear that Keith provided a prompt, professional, and honest assessment of your property. Our goal is always to offer expert advice tailored to each situation, and it’s great to know that Keith was able to provide clarity and helpful guidance on managing condensation. We appreciate your recommendation, and if you ever need any further assistance in the future, don’t hesitate to get in touch.

“I recently had the pleasure of hiring Timberwise company for suspected damp in my home, and I couldn’t be more impressed with the service provided by Mr Iian Rose . From the initial consultation, every step was handled with professionalism, expertise, and genuine care for the customer. When I first noticed signs of damp in my property, I was understandably concerned about the potential damage and costs involved. On the day of the inspection, he arrived on time, equipped with all the necessary tools to carry out a detailed assessment. He was methodical in his approach, checking for moisture levels. What impressed me most was his honesty—rather than pushing for unnecessary work to my needs. The attention to detail was outstanding, and it was clear that he takes great pride in his workmanship. Overall, I can recommend Iian Rose highly enough for anyone in need of damp proofing services. His professionalism, expertise, and commitment to customer satisfaction set him apart from others in the industry. If you’re looking for a reliable, skilled, and honest specialist who delivers top-quality results, look no further. I am beyond pleased with the inspection, and I will not hesitate to contact the company again for any future needs and giver referral. I would like to highlight a point that with technology it would be great to have the review page accessible on mobiles phone. I tried to give feedback on my phone unfortunately that fail. I then resort using my computer. If a person do not own a computer they are unable to give feedback.”

Helpful Report

Thank you so much for your review. We're delighted to hear about your positive experience with Timberwise and, in particular, with Iain Rose. It’s fantastic to know that his professionalism, expertise, and honesty made a lasting impression and provided you with peace of mind. We take great pride in delivering top-quality service, and your kind words reaffirm our commitment to customer satisfaction.

“Great service from Iain Rose for our damp survey - he was warm, friendly and arrived on time. He did a thorough inspection and explained everything clearly, answering any questions we had with patience and clarity. Really reassuring to have a specialist take a look at everything, and he took great pride in having honesty and integrity (whereas some other companies try and swindle you). Would recommend Timberwise as a company you can trust. Rest of the service and communication was great too.”

Helpful Report

Thanks for taking the time to leave a review and the fantastic feedback on your experience with Iain.

“Great service from Iain Rose, who spent time talking through the survey on our house when I had some follow-up queries.”

Helpful Report

Thanks for taking the time to leave a review Claire and the great feedback on your experience with Iain.

“having contacted Timberwise via the internet I subsequently spoke to a polite, efficient and professional young lady who after listening to my concerns and taking my details arranged and confirmed by email an appointment for a surveyor to attend my property to access any infestation. The surveyor confirmed the time of his attendance twice by text, he arrived on time was pleasent professional and undertook a thorough survey of the areas of concern. I can only commend Timberwise and the people I dealt with for their polite, professional approach and their integrity. I would willing recommend Timberwise to my friends and family”

Helpful Report

Thanks for taking the time to leave a review and the great feedback on your experience with us. Only to happy to help.

“We contacted Timberwise because we were not 100% sure that the people we bought our house from had previously treated a beetle bore infestation in our loft. Dean Foster came out to see us, was a really nice polite chap and took a look and confirmed that we had no issues and no work was required. Would happily recommend him to anyone as he is honest and thorough.”

Helpful Report

Thank you for taking the time to leave a review. We’re pleased to hear that Dean provided you with honest and thorough service. At Timberwise, we always aim to offer expert advice with integrity, ensuring our customers get the right solutions for their needs. If you ever need any further assistance in the future, please don’t hesitate to get in touch.

“Adam and Lewis were round yesterday removing the plaster and doing the dam coursing. They were friendly, efficient and cleaned up after themselves brilliantly. Today Paul and his team are here for the first day of re plastering. The guys have been great, totally self efficient and cracking on. I’ve had 5 walls treated all for a very reasonable price and in a speedy manner. Highly recommend this company.”

Helpful Report

Thank you so much for taking the time to leave a review. It's great to hear that Adam, Lewis, Paul, and the team provided such a positive experience for you. At Timberwise, we pride ourselves on delivering professional, efficient, and friendly service, so it's fantastic to know we met your expectations. We're glad you’re happy with the results and the speed of the work, and we truly appreciate your recommendation. If you need anything else or have any future projects, don’t hesitate to get in touch. Thank you again for choosing Timberwise!

“Very impressed with the recent survey carried out on Jan 15ht by Iain Rose. He arrived on time, was thorough, helpful, informative and knowledgable. The report we received today is clear and concise. Highly recommended!”

Helpful Report

Thanks for taking the time to leave a reviews and the great feedback about Iain - very much appreciated.

“Contacted the Cardiff branch for some damp issues at my parent’s property. Really genuine and person-friendly service. The customer service was outstanding; Rachel, the customer service assistant was friendly and helpful. She booked a surveyor- Dan for us. Dan was knowledgeable; professional and kind; quickly identified the causes of the dampness and indicated the involvement of the company may be not needed and gave some advice to mitigate the dampness. Personally, I have some terrible experience with tradesmen, so I am anxious about engaging in services like this. However, I had a totally different experience; felt supported and not intimidated. As a result, I want to leave this review to share my positive experience.”

Helpful Report

Thank you so much for taking the time to share your experience with our Cardiff team. We're thrilled to hear that you found our service genuine and customer-focused. Rachel and Dan will be delighted to know that their efforts made such a positive impression. At Timberwise, we believe in providing honest and professional advice tailored to our customers' needs, so it’s good to hear that Dan’s expertise and guidance gave you confidence and peace of mind. We understand how stressful property issues can be, especially when past experiences may have been less than ideal, and we’re glad we could provide a supportive and reassuring service. Thank you again for your trust and recommendation.

“Really really pleased with a survey of a loft done by Marc Manton at Timberwise. We have spray foam insulation in a loft at a house which was owned by my late in-laws and which we are now selling. We were concerned the spray foam could be a problem and wanted a specialist to survey it and advise us. Timberwise popped up on a Google search and were excellent. An appointment to survey the loft was arranged promptly. Marc kept me informed about time of arrival and arrived exactly when he said. He was polite, helpful, informative, clearly knew exactly what he was talking about, was very practical and a generally all-round nice guy. The survey was done carefully and thoroughly and we got the report two working days later exactly as promised. Marc was then very happy to have a follow up call on a couple of points. The survey report was clear, explained where there were issues and why; clarified what was not a problem and gave us practical pointers as to how to resolve the issues that were there. The back office support was also very professional and constructive. So overall a definite ten out of ten experience and a firm I would strongly recommend and would undoubtedly use again. It is sometimes easy to think that a big national firm like this will be impersonal, expensive and just not very responsive or helpful. That could not be more wrong. They were good value, very responsive, and helpful at all points and their national coverage is a big plus. So thank you Marc and the Timberwise team!”

Helpful Report

Thanks Jonathan for taking the time to leave such a detailed review. We're delighted to hear that you were so pleased with the survey conducted by Marc and the service provided by the entire Timberwise team. At Timberwise, we strive to deliver exceptional service, and it's great to hear that Marc's professionalism, expertise, and personable approach made such a positive impression. It’s incredibly rewarding to know that we’ve been able to dispel the notion that larger firms can't offer a responsive, personal touch. Thank you for trusting us with your loft survey and for recommending us so highly. We’re always here to help should you need any further assistance in the future.

“On Tuesday 7th January 2025 your surveyor Keith Wilcox visited us at Batcombe House Cottage, Batcombe Somerset BA4 6AA to advise on a problem of damp. I cannot praIse KeIth highly enough for his professionalism and helpfulness. He diagnosed the problem swiftly and provided first class advice on the reuired remedial action. I have already recommeneded Keith and your company to someone else in the village and will not hesitate to call him again should we be unable to sort out the issue in the first instance. Please pass on my sincere thanks to Keith.”

Helpful Report

Thank you for sharing your experience with us Alexander. It's great to hear about the exceptional service you received from Keith during his visit to Batcombe House Cottage. It’s always rewarding to know that our surveyors are making a positive impact with their professionalism and expertise. We’ll be sure to pass on your kind words and sincere thanks to Keith. Should you need any further assistance or advice, please don’t hesitate to get in touch.

“We had an issue with damp in a storage area in a below ground space in our home. Although it’s not any type of living space we use it for storage. The existing tanking that had been done when our house was built in the early 1980’s had failed. I’m not a confident DIYer let alone a builder so this situation filled me with dread. We asked friends and acquaintances for information and received lots of conflicting advice only leading to more confusion. After looking online I discovered the Property Care Association and they say ; “ We ensure that our members adhere to strict membership criteria through regular audits. Our tool can help you find the right member to support you on your project.” I decided to look for companies in our area ( Devon ) who were registered with them and called Timberwise. An appointment was made for Keith one of their surveyors to come out to us free of charge. I have to say that I was a little nervous about being put in a pressure sales situation. I could not have been more wrong ! Keith was absolutely excellent. After looking closely at the issue in our home he explained clearly to us the regulations covering areas such as ours and possible remedies. He even called a supplier company representative whilst sat with us to make sure that he was giving us accurate information about their products. At no point did Keith put us under any pressure and was happy to give us clear advice without us having to sign up for work to be done. I can honestly say that if others have any issues regarding damp of any kind then contacting Timberwise for advice is definitely the way to go. It is refreshing to experience true customer service from a trusted company. I cannot recommend them highly enough. Keith could not have been better - Thank you again Keith.”

Helpful Report

Thank you so much for taking the time to share your experience in such detail. At Timberwise, we’re committed to delivering clear, honest, and pressure-free service, so it’s good to know that we could make a potentially daunting situation easier for you. Keith’s dedication to ensuring you had the most accurate and tailored advice reflects the high standards we strive for as a Property Care Association member. Should you need further assistance or decide to move forward with any work, please don’t hesitate to get in touch. Thank you again for choosing Timberwise.

“Great service from Donald. Asset to the company friendly helpful and got the job done!”

Helpful Report

Thanks for taking the time to leave a review and the great feedback about Donald - much appreciated.

Timberwise (UK) Ltd is rated 4.7 based on 513 reviews