Timberwise (UK) Ltd Reviews

4.62 Rating 213 Reviews
92 %
of reviewers recommend Timberwise (UK) Ltd
Merchant Metrics
Shipping & Delivery
delivery methods
Own Driver
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
Read Timberwise (UK) Ltd Reviews

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

Visit Website

Phone:

01606 339 070

Email:

hq@timberwise.co.uk

Location:

1 Drake MewsGadbrook Park

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Barrie Francis at Timberwise was extremely punctual, through, honest and very, very professional from putting shoe covers on in respect of the property to explaining everything re: damp, insect infestation in plain English. Excellent. Would definitely recommend.
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Thanks for the review Terry - we will be sure to pass your kind words onto Barrie.
Your surveyor Craig Manson was very thorough in his examination of our problem displaying in depth knowledge of the various causes of dampness. He was very polite and engaging in the way he explained the problem to my wife and I. We would have no hesitation in recommending Timberwise to others. Mr &Mrs Graham Mellor
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We used Timberwise (Sherborne branch) to investigate and subsequently treat a wood-boring infestation in our loft. Everything from initial contact, site visit report and quote and the subsequent treatment which we had today was excellent. Big thank you to Norman from the Sherborne branch who visited to treat our loft today. He was friendly, put down carpet protectors everywhere and cleaned up afterward to an immaculate standard. Would highly recommend this company.
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The Timberwise surveyor came promptly and gave helpful advice: likewise the work was done as arranged, to time, and with great efficiency. Brandon who came to carry out the treatment and to take off the plaster in our front room and put on fresh plaster was very pleasant, friendly, hard working, and efficient: he also scrupulously protected the furniture and cleaned up thoroughly afterwards.
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A very professional excellent service from Timberwise Leeds from start to finish. Surveyor arrived on time and gave detailed explanation of the issue. Sent the quote within 2 days as agreed. Price and work quoted was best from 3 other companies. Work was booked, deposit paid, and engineer turned up precisely on date and time. Engineer explained all works to be carried out, in agreement with quote. Engineer completed all work on time to a very high quality standard. Engineer removed all mess and left the area clean and tidy. Paperwork followed payment balance Based on my experience I would not hesitate in recommending this organisation for your damp problems.
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Hi Steve - thanks for your review of your experience with our team at Leeds.
Mark, Justin and Norman from Timberwise, Sherborne, carried out some detailed and difficult work to cure damp in our old, listed, property. They were careful, helpful, and co-operative at all times and did everything possible to avoid any mess and inconvenience. Highly recommended.
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Norman our technician was very friendly clean and tidy standard of work excellent . Would highly recommend
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Mark from Sherborne has spent the last two days treating the timber in my roof. He has gone over and above my expectations helping move some of the debris where the old thatch had fallen. I would thoroughly recommend him to anyone
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Branch:Sherborne Contractor :Norman I really don't think I will ever be able to recommend anybody else higher than Norman. Not only did he do a fantastic job on time, leaving the house spotless but was really helpful to work round our disabled son's needs(Autism).
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The work was carried out quickly and effectively.
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Thanks for taking the time to leave a review David - much appreciated.
I contacted Timberwise in relation to a damp / mould issue. I found the office staff to be polite and they informed me my local surveyor would contact me. That day Matthew Hargrove contacted me to discuss my concerns and confirm the appointment. Matthew turned up to the appointment on time and was very helpful. We determined that no works were required and i found this to be very refreshing seeing as though companies are all about selling. I would not hesitate to recommend Matthew or Timberwise as their approach was nothing but professional.
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Matthew Hargrove was extremely professional and friendly. He explained things to me in a language I understood. I would not hesitate in recommending both this company and Matthew to anyone.
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I am the Parish Administrator of a Church in Putney and we have used Timberwise on 3 occasions to help with dry rot. The office staff have been extremely helpful and having direct contact with the specialist has made this issue much easier to deal with. We found them to be efficient, competent specialist in their field and would recommend them.
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Excellent & speedy service from all staff members at Timberwise. Kevin Fieldhouse was most helpful & professional (LEEDS). Thank you again.
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Very impressed with the surveyor (Barry) from Timberwise Lincoln. I have total confidence in his report which was carried out professionally and expertly.
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What good service. Spoke to Lesley Hornby on Monday afternoon. She was able to make an appointment for a survey so paid over the phone. The receipt was in the post on Tuesday. Lesley telephoned that afternoon to say they had a cancellation and would be doing the survey on Wednesday. That's what I call being efficient,
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Thanks for the review Liz - great to know that Lesley and the team provided you with a fantastic service.
Ian from Timberwise came to survey our property this morning, to find that we had wet rot not dry rot as we had thought. He was prepared to spend time with us explaining what we need to do to irradicate the rot and what steps we needed to take to stop the water coming in. This had been a long standing problem which had baffled me for years. So I really appreciated his expertise given freely to no direct advantage to Timberwise.
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Hi Peter - thanks for taking the time to leave a review - Glad we could help with an issue that has stumped you for some time!
I recently had a survey/quotation from Timberwise, on a property I am in the process of purchasing. The survey was conducted by Danny Verdon. Danny’s customer service was fantastic. After ringing to organise a survey Danny promptly organised a date and time convenient for myself - communication in the build up to the survey was great. On the day on the survey Danny had a fantastic knowledge and was extremely helpful. The current owner of the property was present at the time of the survey and Danny’s professionalism was appreciated. The cost effective quotation for the work was turnaround in good time and Danny was immediately back in touch to answer the questions I had! Very impressed. Overall I would strongly recommend Timberwise (Danny) to anyone with damp issues that need sorting. Thanks Timberwise
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Thanks for the kind words about Danny. Great to know you had such a good experience.
Customer service was really efficient and timely Only thing I would say is there was a mix up and my mobile number wasn't on the driver's sheet so they weren't able to let me know they were running late on the day of the treatment. Other than that I was really happy with the service
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Hi Hayley - thanks for leaving a review. Sorry we missed your number off the technicians worksheet but pleased your happy with the work we carried out for you.
I had to use my guarantee after 3 years and Tom the manager was very helpful.He came to review the situation and right away put measures in place to rectify the problem and made some helpful suggestions thanks Timberwise. .
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Thanks for leaving a review David. Our long term guarantees are there to give you peace of mind should a situation arise where it needs to be called on.
Timberwise (UK) Ltd is rated 4.62 based on 213 reviews