Timberwise (UK) Ltd Reviews

Name: Timberwise (UK) Ltd
Address: 1 Drake Mews, Gadbrook Park, Northwich, Cheshire West and Chester
Rating: 4.77

4.8 Rating 654 Reviews

94 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

Metrics

Info

4.8

Based on 654 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

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Phone:

0800 288 8660

Email:

hq@timberwise.co.uk

Location:

1 Drake Mews,
Gadbrook Park,
Northwich
Cheshire West and Chester
CW9 7XF

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Anonymous

Anonymous // 01/01/2019

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“We were really worried about finding woodworm in our hall and front room floor. We phoned Timberwise South East team who were all really professional from our initial telephone enquiry through to Ian Harding the surveyor and Brian Hicks who carried out the work. Ian and Brian were obviously very experienced in their roles and we felt confident in the plan to treat the woodworm and all the work carried out. The communications from the whole team were excellent throughout including the office team of Connie, Jackie and Debbie who kept us up to date. Would really recommend this company.”

Helpful Report

“Very happy with the service overall, dealt with the Yorkshire team. Graham who initially carried out the inspection did so in a friendly and professional manner, providing pragmatic solutions to some of the issues we experience at an aged property. James then carried out the works - he was prompt and again very professional. It was a tough job owing to the low roof and tricky obstacles but he cracked on without fuss and did an excellent job, very clean and tidy work. Overall highly recommend Timberwise from the experience I have had.”

Helpful Report

Thank you for your review and recommendation. We’re delighted to hear you were so pleased with the service you received from the team. It’s great to know that the initial inspection was friendly, professional and provided pragmatic solutions for your older property. We’re equally pleased that the work itself was completed professionally and to an excellent standard, despite the challenging conditions, with everything left clean and tidy. Thank you for choosing us. Should you need any further help with property preservation in the future, we’ll be happy to assist.

“We needed cavity wall ties replacing but also repointing and some roof repairs. We wanted scaffold to be part of the arrangement to ensure all was coordinated. Whilst the scaffold and other repairs were not a service normally provided Timberwise listened to our request and incorporated all into their work by appointing appropriate sub contractors and coordinating this work in and around the wall tie replacement. The price was vary fair and reasonable. Tmberwise and their appointed sub contractors were professional, efficient, helpful, tidy and very respectful of our property and of our neighbours. Katie and Liz were helpful, reactive, proactive and approachable throughout the process. I wouldn't hesitate in recommending them.”

Helpful Report

Thank you for your review and recommendation. We’re delighted to hear that the cavity wall tie replacement, repointing, roof repairs and scaffolding were coordinated smoothly and that you found the whole team professional, efficient, helpful, tidy and respectful throughout. It’s also great to know that the communication and organisation throughout the process met your expectations and that you felt the work represented fair value. Thank you for choosing us. Should you need any further property preservation work or advice in the future, we’ll be very happy to help.

“The service provided by Timberwise is of an exceptional standard. They provided me with a full dossier of suggested repairs, including photographs. When I contacted them to discuss the repairs to my house, the phone was answered promptly and Mark had all the details that I needed. The work began and finished on the agreed dates. I consider that Timberwise are in every respect an exceptional company - many thanks to Mark, to Surveyor Thomas, Technician Dylan, and all their team.”

Helpful Report

Thank you for your review. We’re delighted to hear that you received such a thorough and professional service, from the detailed survey report and photographs through to the clear communication and completion of the property repairs on the agreed dates. It’s especially pleasing to know that the team made the whole process run smoothly and efficiently. We’ll be sure to pass on your kind comments. Thank you for choosing us, and please get in touch if you need any further property preservation assistance in the future.

“Thomas Knight came and assessed our roof on a free of charge survey after we suspected woodworm activity. The appointment was easy to arrange and happened quickly. Thomas was professional and thorough and put our minds at rest that the damage was historic and no further work needed completing. He was brilliant at explaining it and kind enough to send through the official report very promptly. Thank you timber wise”

Helpful Report

Thank you for your review. We’re delighted to hear that Thomas provided such a professional and thorough woodworm survey, clearly explaining his findings and putting your mind at rest. It’s also great to know that arranging the appointment was straightforward and that Thomas sent the survey report through promptly. Thank you for choosing us. Should you need any future help with woodworm, timber or property preservation matters, we’ll be happy to assist.

“Dan Roderick surveyor on behalf of Timber wise was punctual polite informative knowledgeable friendly and professional .Although the work required was outside this companies remit his advice has enabled me to move forward with a plan. Thank you Timber Wise Dan is a true asset to your company”

Helpful Report

Thank you for your review. We’re delighted to hear that Dan was punctual, polite, knowledgeable and professional throughout your survey, and that his advice helped you move forward with a clear plan despite the required work being outside our remit. We’ll be sure to pass your comments on to Dan. Thank you for choosing us, and please don’t hesitate to get in touch if we can help with any future property preservation needs.

“Adrian completed our work to a very high standard, he was very thorough and kept disruption to minimum. Would highly recommend Timberwise.”

Helpful Report

Thank you for your review and recommendation. We’re delighted to hear that Adrian completed the work to such a high standard, with a thorough approach while keeping disruption to a minimum. Thank you for choosing us. Please don’t hesitate to get in touch if you need any further property preservation help in the future.

“Fantastic customer service. They got me booked in the next day. The surveyor was down to earth and swift at the visit. Would highly recommend”

Helpful Report

Thank you for your review and recommendation. We’re delighted to hear that you received such prompt customer service and that the survey could be arranged for the very next day. It’s great to know the surveyor was down to earth and efficient during the visit. Thank you for choosing us, and please get in touch if you need any future help with property preservation matters.

“Keith surveyed efficiently. Gave us realistic and practical advice. Did not try to oversell. Knew what he was talking about.”

Helpful Report

Thank you for your review. We’re pleased to hear that Keith carried out the survey efficiently and provided realistic, practical advice without any pressure or overselling. It’s great to know that his knowledge and professional approach gave you confidence in the advice provided. Thank you for choosing us, and please get in touch if we can help with any future property preservation needs.

“Very happy with the service. Had the survey done prior to buy the house, then once moved in I enquired about booking the work and they had availability the next week! Matthew and Matty came round the house punctual and got all the work done in one day.”

Helpful Report

Thank you for your review. We're delighted to hear you were very happy with the service, from the initial survey through to arranging the work so quickly. It's great to know that Matthew and Matty arrived punctually and completed everything efficiently in one day. We'll be sure to pass your feedback on to the team. Thank you for choosing us, and please don't hesitate to get in touch if you need any further property preservation help in the future.

“Laura has excellent customer service skills very effcient , obliging and helpful. Booked me in for a survey for 26th August. That tells me in my book that they are busy and know there job”

Helpful Report

Thank you for your kind review. We're delighted to hear that Laura was efficient, obliging and helpful when arranging your survey for you. We really appreciate your positive feedback and will be sure to pass your comments on to Laura. Thank you for choosing us, and please get in touch if you need any further help in the future.

“Charlotte was polite, quick and efficient”

Helpful Report

Thank you for your review. We’re delighted to hear that Charlotte was polite, quick and efficient, and provided you with such a positive experience. Thank you for choosing us, and please don’t hesitate to get in touch if we can help again in the future.

“Timberwise fitted a membrane into our basement larder. The survey and work was efficient and on time. Thanks to Mark in the office , Thomas the surveyor and Adrian who installed it”

Helpful Report

Thank you for your review. We’re pleased to hear that the survey and basement membrane installation were completed efficiently and on time. It’s great to know you were happy with the service provided by the team throughout the process. Thank you for choosing us for your basement waterproofing work. Please don’t hesitate to get in touch if we can help again in the future.

“Timberwise were very competitively priced and the service was second to none. The survey completed by Keith Wilcox was clearly explained, the installation was efficiently organised by Mark Silvester and the work was carried out brilliantly by Mark Butler who even laid carpet protectors across all carpets. Great service!”

Helpful Report

Thank you for your fantastic review. We're delighted to hear that you found the service competitively priced and second to none. It's great to know that the team provided a clear survey, kept everything well organised and carried out the work efficiently while taking care to protect your home throughout. Your feedback means a great deal to us. Thank you for choosing us. If we can help with any future damp, timber or property preservation needs, please don't hesitate to get in touch.

“Very happy with the service received from Timberwise and in particular Sam, who explained everything really clearly and did a great job on the damp proofing and timber treatment of our new home. Always happy to answer any queries I had and a pleasure to deal with”

Helpful Report

Thank you for your review Claire. We're delighted to hear that you were so pleased with the service you received from Timberwise. It's especially great to know that Sam took the time to explain everything clearly, carried out the damp proofing and timber treatment to such a high standard, and was always happy to answer your questions. We'll be sure to pass your kind comments on to him, and we're sure he'll appreciate your feedback. Thank you for choosing Timberwise for work on your new home. If we can help with any future damp, timber or property preservation needs, please don't hesitate to get in touch.

“Excellent service from Timberwise. The surveyor, Carla Gonen, was friendly, professional, knowledgeable, thorough and very approachable. Carla took the time to explain the findings and recommendations. Great customer service and a very professional approach. Timberwise gave us confidence in their expertise. Would highly recommend.”

Helpful Report

Thank you for your review Karen and for taking the time to share your experience. We're delighted to hear that Carla Gonen provided such a friendly, professional and thorough service. Taking the time to explain the survey findings and recommendations clearly is an important part of what we do, so it's wonderful to know that Carla's approachable manner and expertise gave you confidence throughout the process. Your comments about our customer service and professional approach mean a great deal to the whole team, and we'll be sure to pass your kind feedback on to Carla. Thank you for choosing Timberwise and for your recommendation. If you ever need assistance with damp proofing, timber treatment or any other property preservation services in the future, we'll be pleased to help.

“Very professional service. Our survey of a house we are purchasing revealed a small area of wet rot in the roof space. We contacted Timberwise who arranged for a surveyor to inspect the property at short notice. We met with Duncan who was extremely professional and explained the issue in easily understood terms. Essentially it was very localised, not active and nothing to worry about. All very re assuring. We would certainly use Timberwise again if we needed to.”

Helpful Report

Thank you for your review. We're delighted to hear that you had such a positive experience with Timberwise. It's great to know that we were able to arrange a survey at short notice and that Duncan provided a professional and reassuring service. Taking the time to explain findings clearly and honestly is an important part of what we do, so we're pleased that his advice gave you confidence and peace of mind regarding the wet rot identified during your house purchase. We'll be sure to pass your kind comments on to Duncan, who will be delighted to hear your feedback. Thank you again for choosing Timberwise. We really appreciate your recommendation and, should you ever need assistance with damp, timber or property preservation in the future, we'll be more than happy to help.

“Excellent service overall. Thomas our surveyor was really helpful and devised a plan of work much more appropriate than a competitors quote. Adrian on site was fantastic, great workmanship and really helpful. When work started we had discovered an adjacent damp issue and this was dealt with as an add on piece of work. Adrian was brilliant in fitting this in on a Saturday, so the project would not be delayed.”

Helpful Report

Thank you for taking the time to leave a review. We're delighted to hear you were so pleased with the service you received from start to finish. It's great to know that Thomas provided helpful advice and recommended a damp treatment plan that was better suited to your property than a competitor's proposal. We're also pleased to hear Adrian made such a positive impression. Your comments about his workmanship, helpful approach and willingness to accommodate the additional damp issue, even fitting the extra work in on a Saturday to keep the project on schedule, are greatly appreciated. We'll be sure to pass your kind words on to both Thomas and Adrian. Thank you for choosing Timberwise. If you ever need further assistance with damp proofing, timber treatment or any other property preservation services, we'll be delighted to help.

“Very happy, with Rodney from Timberwise Lincoln. Explained the issues of damp for me. Very professional. Would use again. Pricing was very fair.”

Helpful Report

Thank you for your kind review. We're delighted to hear that you were very happy with the service you received from Rodney at Timberwise Lincoln. It's great to know that Rodney took the time to explain the damp issues clearly and that you found him professional throughout. We're also pleased that you felt our pricing was fair and that you would choose to use us again. We'll be sure to pass your lovely feedback on to Rodney. Thank you for choosing Timberwise. If you ever need further assistance with damp proofing or property preservation, we're always happy to help.

“We had a great experience with Timberwise. We're in a complicated and frustrating equity release process, compounded by my father's ill health, but the Timberwise team were really kind and generous with their time: Rachel Gullis was helpful and clear on the process and practicality, especially regarding how the survey would work around my father's mobility issues; Peter Bell handled the survey itself, and my father was so impressed by his expertise and clear explanations. We really appreciated the professionalism, couldn't recommend more highly.”

Helpful Report

Thank you for taking the time to leave a review. We're delighted to hear that you had such a positive experience with Timberwise during what we understand has been a challenging time for you and your family. It's wonderful to know that Rachel Gullis was able to provide clear guidance and practical support throughout the process, taking your father's mobility needs into account. We're also pleased to hear that Peter Bell made such a positive impression during the survey, with his expertise and clear explanations giving your father confidence and reassurance. Providing a professional, understanding and considerate service is something we take great pride in, so your kind words and recommendation mean a great deal to us. We'll be sure to pass your feedback on to both Rachel and Peter. Thank you again for choosing Timberwise. If we can be of any further assistance with property surveys, damp or timber issues in the future, please don't hesitate to get in touch.

Timberwise (UK) Ltd is rated 4.8 based on 654 reviews