Tile Experience Reviews

Name: Tile Experience
Address: 108 Beddington Lane , ,, Croydon
Rating: 4.76

4.8 Rating 2,237 Reviews

95 %

of reviewers recommend Tile Experience

4.8

Based on 2,237 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane , ,
Croydon
CR0 4YY

Tile Experience 5 star review on 5th July 2025

Davide

Tile Experience 5 star review on 28th May 2025

Hayley

Tile Experience 5 star review on 9th May 2025

Jess

Anonymous

Anonymous // 01/01/2019

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“My experience with Tile Experience was first class, there was a mix up with the delivery date, I phoned the phone number on my email receipt and it was dealt with that day. The delivery delay was due to the courier and not the company, I received my order the next day as promised. Can’t fault the company, thanks.”

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Posted 5 months ago

“The ordering procedure was simple and the quality of the tiles and packaging was excellent. However the delivery was appalling. The small package, though correctly addressed, was delivered to the wrong street. Following three phone calls to the courier (none returned) I was advised that the best thing to do, as the package was only a few streets away, was to retrieve the package myself. As the package was left on the doorstep in full view of all passers-by I was able to collect it myself.”

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Posted 5 months ago

“First time of using them. Excellent quality and delivery time.”

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Posted 5 months ago

“The products on offer and the quality of products are fine but the transport / delivery cost is simply outrageous and will prevent me from ordering from here again. Tradesmen tend not to worry becuase they just pass this cost to the customer but with so many options available today, delivery should not be this expensive.”

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Posted 6 months ago

“Tile adhesive arrived on time,thank you.”

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Posted 6 months ago

“Tile Experience (TE) was 1 of 4 potential suppliers for our bathroom tiles. We needed to try 4 suppliers to get samples of different tile finish and colour varations. Most suppliers including TE provide small sample tiles FOC. As we were looking for very large marble effect tiles 1200x600, we needed larger samples 600x600 to make our final choice. Some suppliers provide these larger samples at a discounted price. TE don't do this so we paid full price and shipping for the sample. In this case it was worth it because we are going with the TE tile. Unfortunately the special 20% discount had disappeared by the time we had made our decision (!) but there was a discount code provided with the original samples!”

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Posted 6 months ago

“Ordered samples, to view colours , arrived quickly and well packed.”

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Posted 6 months ago

“First got a free sample tile, which arrived quickly. Placed a full order from that, which also arrived quickly. Had a problem with the online discount code, but they sorted that out politely and quickly, ringing me back in no time at all. All in all, a good customer experience.”

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Posted 6 months ago

“Purchased BAL grout flex wide joint (white) .As a DIYer rather than a tiler I wanted a slow set grout for thick heavily textured vintage tiles .Very happy with this grout a nice crisp white a good colour match for my Carrara Marble fire place.”

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Posted 6 months ago

“Very happy with this order in the way it was processed and delivered. Securely packaged.”

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Posted 6 months ago

“Delivered samples in good time. Shame they are not suitable owing to roughness.”

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Posted 6 months ago

“Product appears Expensive. Job NOT done yet, hope it works!!”

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Posted 6 months ago

“The quality of the tile samples was exactly what i was looking for.”

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Posted 6 months ago

“I struggled to find an exact match for the tiles needed but Tile experience had them and supplied quickly for a decent price. No complaints at all, thank you. Will use again”

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Posted 6 months ago

“Ordered online, very easy, excellent prices. Picked up in person, where I did have to wait for a long time- no way to get attention, I just had to wait for someone to see me from the other side of the warehouse. Once someone did come over, it was quick and very helpful service. I’ll definitely buy from you again, just please install a working system to alert the staff to someone waiting to collect.”

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Posted 6 months ago

“I am pleased with the product. And a good service.”

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Posted 6 months ago

“Although the person dealing with the purchase was absolutely lovely and very helpful, as it was a reorder there were a couple of things that made it very difficult. Mainly the batch number, very difficult to find and on one design we had to guess! Also the availability of tiles, I went in the shop on a Tuesday but the tiles will not be here until Monday. That is tricky because by the time you need more tiles, you really want them there and then.”

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Posted 6 months ago

“Excellent free sample service.”

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Posted 6 months ago

“tiles arrived in good time but packeging was damaged on arrivel”

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Posted 6 months ago

“Easy to order, fast delivery”

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Posted 6 months ago

Tile Experience is rated 4.8 based on 2,237 reviews