Tile Experience Reviews

Name: Tile Experience
Address: 108 Beddington Lane , ,, Croydon
Rating: 4.76

4.8 Rating 2,174 Reviews

95 %

of reviewers recommend Tile Experience

4.8

Based on 2,174 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane , ,
Croydon
CR0 4YY

Tile Experience 5 star review on 28th May 2025

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service. Tile initially delivered got damaged during transport and when I complained it was immediately addressed and I was sent a replacement day after. Also refunded the money I paid for next day delivery. Tile quality was good. Thanks for the prompt service.”

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Posted 7 months ago

“I have given 5 stars because of the fast and efficient service that you provided, and the ease of ordering and payment online. However, the delivery company that you use let you down. Even though my wife and I were home to take the delivery, we were unaware that they had been delivered until my wife received a email. The driver didn't bother knocking our door, in fact he didn't approach the door or even come onto our driveway. He was caught on a Ring doorbell leaning over our fence from the road, and deposited the heavy box of tiles on a old bird bath that had plants growing in it, squashing the plants. My wife complained to the delivery company by email and she never received a response from them.”

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Posted 7 months ago

“Fast delivery - very well packed!”

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Posted 7 months ago

“very efficent system to order sample tiles”

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Posted 7 months ago

“Excellent experience - fast and efficient!”

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Posted 7 months ago

“Good communication. Prompt delivery and grout just as we ordered.”

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Posted 7 months ago

“Tiles as described and just what I needed. Quick delivery and well packaged”

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Posted 7 months ago

“Fast delivery, a great sample tile”

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Posted 7 months ago

“The Tile Experience were fine, good communications etc. The lack of the final star is down to their carrier APC being a day late delivering”

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Posted 7 months ago

“Excellent service and prompt delivery. Makes a nice change to call a company that answers the phone quickly.”

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Posted 7 months ago

“Very pleasant to deal with and if u need to delay or check delivery, then there is a person one can deal with. Thank you”

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Posted 7 months ago

“I ordered a Sample which was dispatched same day and delivered quickly by Royal Mail. Nice Quality Tile, but sadly not the thickness I need. Maybe this could be added to the dimensions on the website?”

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Posted 7 months ago

“A very small order but very fast and efficient service. Competitively priced.”

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Posted 7 months ago

“I needed to order three sample tiles for a job we have coming up soon. There was an offer for 'free' sample tiles. I was not able to work out how to take you up on the offer?? The samples are fine and we will order soon. Just a comment”

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Posted 7 months ago

“Communication was good, packaging good but price of transit wasn’t good value for money”

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Posted 7 months ago

“Excellent and prompt service.”

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Posted 7 months ago

“I've been struggling to find 10x10 tiles for a while to replace existing broken tiles, and finally found them on Tile Experience! The ordering process was nice ans simple- I appreciated being able to order by number of tiles rather than area needed as I only needed a small quantity. They were dispatched and delivered within 48hrs with very good communication from Tile Experience and the courier. The tiles were wrapped very securely with many layers of bubble wrap and in a compact box with fragile tape over it. I had no broken tiles and a very positive experience using this company”

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Posted 7 months ago

“Good product”

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Posted 7 months ago

“Prompt service, quality tiles and competitive prices. A reliable company who cares about their customers. What's not to like? 👍👍”

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Posted 7 months ago

“Small order but treated just as important. CalL from them concerned about breakage so delivered on their van. Not delivered next day to protect against damage so delivered by their courier .Packaging perfect, Tiles as ordered.”

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Posted 7 months ago

Tile Experience is rated 4.8 based on 2,174 reviews