Tile Experience Reviews

Name: Tile Experience
Address: 108 Beddington Lane , ,, Croydon
Rating: 4.76

4.8 Rating 2,237 Reviews

95 %

of reviewers recommend Tile Experience

4.8

Based on 2,237 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane , ,
Croydon
CR0 4YY

Tile Experience 5 star review on 5th July 2025

Davide

Tile Experience 5 star review on 28th May 2025

Hayley

Tile Experience 5 star review on 9th May 2025

Jess

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website etc was fine but dpd delivery was 6 days. Should have used dhl or another that would be much more timely.”

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Posted 3 weeks ago

“The boards both arrived damaged”

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Posted 1 month ago

“Fast delivery. Unfortunately the sealant colour advertised was nothing the colour that came out of the tube.”

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Posted 2 months ago

“Positive: good range of tiles, prompt despatch of foc samples and next working day delivery of purchased tiles. Negative: pricing* and inaccurate availability indicator on their website (1200x600 tile). * The tile I wanted went from £23.99 to £29.99 to £44.89 over a 4 month period. Because of the out of stock situation I hunted for the same tile on the web and found it in stock and at less than the original price.”

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Posted 2 months ago

“The products on offer and the quality of products are fine but the transport / delivery cost is simply outrageous and will prevent me from ordering from here again. Tradesmen tend not to worry becuase they just pass this cost to the customer but with so many options available today, delivery should not be this expensive.”

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Posted 6 months ago

“ok just received a sample...took several days, but ok”

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Posted 6 months ago

“The tile turned up in bubble wrap broken you need to improve your packaging if possible got another sample today packed in cardboard yours Gordon Hughes”

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Posted 7 months ago

“So far I've only had one free tile as a test product. It came chipped in one corner. I only need 6 tiles to fill in a space in the bathroom. I am a bit wary of ordering them by courier because of this.”

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Posted 7 months ago

“Fast delivery and good price but when they were delivered 6 out of 40 were broken. More the fault of careless delivery drivers I would imagine”

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Posted 9 months ago

“Communication was good, packaging good but price of transit wasn’t good value for money”

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Posted 11 months ago

“A number of tiles were broken on receipt which the company replaced in good time.”

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Posted 11 months ago

“Asked for an invoice and received no communication back.”

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Posted 1 year ago

“Price was very good. Multiboards dispatched quickly and well packaged. But Palletways failed on next day delivery - ordered Wed expected delivery Fri, didn't receive it until Monday and had to cancel other plans because of it.”

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Posted 1 year ago

“Corners damaged on panels”

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Posted 1 year ago

“Placed two separate orders in the space of 12 hours for some samples of Listello trim. Contacted Tile Experience to see if order could be combined & within an hour had a reply to inform that their supplier had been asked to combine samples. However, these did NOT arrive next day as expected & five working days have now passed without delivery. This does not give confidence that full scale orders will be any different.”

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Posted 1 year ago

“Promised and paid for next day delivery but it did not happen. Had to wait another 24hrs”

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Posted 2 years ago

“Ordering and selecting the tiles were easy. Paying easy. But delivery v poor waited on 2 delivery spots no one turned on the 3rd day delivery they came tiles were very well pack with cardboard and thick layer of bubble wrap even then the couriers have damaged one box of 100 tiles at least 21 broken. V. Poor handling.”

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Posted 2 years ago

“Quick delivery of tile backer board, and trim delivered directly from manufacturer. Unfortunately the tile trim arrived bent, as cardboard tube Was bent during transit. Courier company DX is very poor - had terrible experience with them before when buying from another retailer. They do not take sufficient care of consignments. Do not use DX.”

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Posted 2 years ago

“I took delivery of the tiles and took photos of the boxes which I noticed had some corner damaged when my tiler opened the boxes the corners were damaged. Fortunately, he said he could get over the damage I am surprised that there is no corner protection inside the boxes The tiler was also surprised they did not come supplied in a modular format.”

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Posted 2 years ago

“Was not next day delivery, ordered Friday, arrived Tuesday. A couple of the tiles were broken”

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Posted 2 years ago

Tile Experience is rated 4.8 based on 2,237 reviews