Tile Experience Reviews

Name: Tile Experience
Address: 108 Beddington Lane , ,, Croydon
Rating: 4.76

4.8 Rating 2,236 Reviews

95 %

of reviewers recommend Tile Experience

4.8

Based on 2,236 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane , ,
Croydon
CR0 4YY

Tile Experience 5 star review on 5th July 2025

Davide

Tile Experience 5 star review on 28th May 2025

Hayley

Tile Experience 5 star review on 9th May 2025

Jess

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great people pretty good service. Stuff that was showing in stock unfortunately wasn’t so had to wait ten days for it to arrive. When it arrived yesterday it was in a million broken bits so returned it unopened. Have been promised replacement tomorrow. Fingers crossed.”

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Posted 1 month ago

“Tiles are great. Communication regarding delivery could be improved, luckily I was in the day they arrived as I was not informed. Customer services responded swiftly to my query. Would use again.”

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Posted 1 month ago

“Tiles delivered in good order. Would have been 5 stars if delivery had included an arrangement to call customer 30 mins before actual delivery time to allow some flexibility. Was also told it was guaranteed next day delivery if ordered before 12:00 mid day. It actually arrived two days later.”

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Posted 1 month ago

“I would of given it 5 Stars but the courier destroyed the samples I ordered, all but one was broken into ten pieces, but the one that wasn't broken is the one I am going to order.”

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Posted 1 month ago

“The tiles arrived next day and in perfect condition. Excellent service!”

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Posted 3 months ago

“Tile Experience (TE) was 1 of 4 potential suppliers for our bathroom tiles. We needed to try 4 suppliers to get samples of different tile finish and colour varations. Most suppliers including TE provide small sample tiles FOC. As we were looking for very large marble effect tiles 1200x600, we needed larger samples 600x600 to make our final choice. Some suppliers provide these larger samples at a discounted price. TE don't do this so we paid full price and shipping for the sample. In this case it was worth it because we are going with the TE tile. Unfortunately the special 20% discount had disappeared by the time we had made our decision (!) but there was a discount code provided with the original samples!”

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Posted 6 months ago

“Purchased BAL grout flex wide joint (white) .As a DIYer rather than a tiler I wanted a slow set grout for thick heavily textured vintage tiles .Very happy with this grout a nice crisp white a good colour match for my Carrara Marble fire place.”

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Posted 6 months ago

“Ordered online, very easy, excellent prices. Picked up in person, where I did have to wait for a long time- no way to get attention, I just had to wait for someone to see me from the other side of the warehouse. Once someone did come over, it was quick and very helpful service. I’ll definitely buy from you again, just please install a working system to alert the staff to someone waiting to collect.”

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Posted 6 months ago

“Although the person dealing with the purchase was absolutely lovely and very helpful, as it was a reorder there were a couple of things that made it very difficult. Mainly the batch number, very difficult to find and on one design we had to guess! Also the availability of tiles, I went in the shop on a Tuesday but the tiles will not be here until Monday. That is tricky because by the time you need more tiles, you really want them there and then.”

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Posted 6 months ago

“Ultra quick delivery”

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Posted 6 months ago

“Prompt delivery but product damaged in transit”

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Posted 8 months ago

“EASY ONLINE ORDERING, READY WHEN STATED.”

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Posted 8 months ago

“I was let down on a particular tile from another online company, after phoning endless companies for a similar looking and sized tile I found The Tile Experience had just what I needed. (great costomer service on the phone). I paid for the next day delivery and it did not let me down, the tiles arrived the next day by 9am. and all in good order and well packed. (unlike the other company) However The delivery cost was quite expensive, I believe I paid over £50 on 8m2 of tiles, and the quality of the tile was not the best, they broke quite easy in the tile cutter and were on the thin side. This said they got me out of trouble on a job and that could have set me back a couple of weeks. Thank you”

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Posted 9 months ago

“Good delivery time. Love these tiles. Unfortunately two of them are chipped.”

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Posted 10 months ago

“The Tile Experience were fine, good communications etc. The lack of the final star is down to their carrier APC being a day late delivering”

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Posted 11 months ago

“I needed to order three sample tiles for a job we have coming up soon. There was an offer for 'free' sample tiles. I was not able to work out how to take you up on the offer?? The samples are fine and we will order soon. Just a comment”

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Posted 11 months ago

“Great product Delivered on time. Dropped a star because the 2 bags of tile adhesive were left on my doorstep and I had to wait until my husband got home to move the bags because they were too heavy for me to lift.”

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Posted 1 year ago

“Took a while to get my goods should have been next day didn’t receive til two days later”

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Posted 1 year ago

“Sent an email with measurement of area needing tiling and information of tiles required. Immediate response with quantity needed to order on their website. The tiles are perfect and quantity was spot on an look great! The only issue I had was the website wasn't as clear to navigate and occasionally had to refresh, login in/log out.”

Tile Experience 4 star review on 26th June 2024

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Posted 1 year ago

“Quick delivery of product and good value compared to competitors”

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Posted 1 year ago

Tile Experience is rated 4.8 based on 2,236 reviews