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Tile Experience Reviews

4.8 Rating 2,427 Reviews
B
Happiness Grade
Read Tile Experience Reviews
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Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane
, ,, , 108 Beddington Lane
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Tile Experience have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

95.56%
Industry Average
“ Great price, fast and professional service. ”
- Andrew
“ Was so happy to find matching tiles after 25 years , perfect excellent price and very prompt delivery , extremely happy with purchase and would recommend ”
- Karen
“ Excellent service, great product and price. Communication first class. ”
- Tony
A-

Delivery - Fast

87.04%
Industry Average
“ Excellent service. Delivery as promised and swiftly. No complaints at all. ”
- Pj
“ Got What I ordered fast and reasonably priced delivery. very Happy with the service ”
- Vladimir
“ Was so happy to find matching tiles after 25 years , perfect excellent price and very prompt delivery , extremely happy with purchase and would recommend ”
- Karen
E

Refunds - Difficult

40.00%
Industry Average
“ The first package was supposedly delivered by DPD but not delivered with care and then stolen. Customer services then arranged quickly for a replacement package. Unfortunately, one of which had a leak in but the customer services at the Tile Experience said they would not replace or refund it because it was beyond 14 days. Disappointing because I am not on site to be able to keep on top of such details. ”
- Tristan
“ Item out of stock. Wasted time and petrol going to collect something that wasn't there. Now trying to get my refund 4 days later and counting.. ”
- CHERRY-ANNE Mccaskie
“ Bad Experience, cancelled order as wasnt delivered on time. Tile Experience still sent the order even though i had purchased from elsewhere. Promised collection, several conversations via telephone (which is also a nightmare to get anyone to answer the phone) basically fobbing me off! Still awaiting REFUND over a month later!!!!!!!!! ”
- David Wombwell
96.41%
Industry Average
“ Excellent service. Delivery as promised and swiftly. No complaints at all. ”
- Pj
“ The customer service is very helpful & definitely will recommend it 👍 ”
- Lee
“ Got What I ordered fast and reasonably priced delivery. very Happy with the service ”
- Vladimir