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Tile Experience Reviews

4.8 Rating 2,381 Reviews
B
Happiness Grade
Read Tile Experience Reviews
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Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane
, ,, , 108 Beddington Lane
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Tile Experience have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

95.56%
Industry Average
Great price fast delivery. Will be back.
- Mike Birmingham
Great price, great service and couldnt fault anything. I will be using again
- Simon Coxshall
After searching around, Tile Experience offered the best price, taking delivery into account.
- Anonymous
A-

Delivery - Fast

87.86%
Industry Average
Excellent communication and quick delivery.
- Jane
Great price fast delivery. Will be back.
- Mike Birmingham
Provided excellent advice and delivery was within 24hours
- Joanne
F

Refunds - Difficult

33.33%
Industry Average
The first package was supposedly delivered by DPD but not delivered with care and then stolen. Customer services then arranged quickly for a replacement package. Unfortunately, one of which had a leak in but the customer services at the Tile Experience said they would not replace or refund it because it was beyond 14 days. Disappointing because I am not on site to be able to keep on top of such details.
- Tristan
Item out of stock. Wasted time and petrol going to collect something that wasn't there. Now trying to get my refund 4 days later and counting..
- CHERRY-ANNE Mccaskie
Bad Experience, cancelled order as wasnt delivered on time. Tile Experience still sent the order even though i had purchased from elsewhere. Promised collection, several conversations via telephone (which is also a nightmare to get anyone to answer the phone) basically fobbing me off! Still awaiting REFUND over a month later!!!!!!!!!
- David Wombwell
96.53%
Industry Average
Great product, excellent service and communication throughout. Tile Experience use a reputable and professional carrier. Promises made were fulfilled and actually exceeded. Couldnt ask for more.
- Andrew
Good service delivered quickly
- Miranda
Great customer service
- Anonymous