Tile Experience have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Great price, great service and couldnt fault anything. I will be using again
”
- Simon Coxshall
“
After searching around, Tile Experience offered the best price, taking delivery into account.
”
- Anonymous
“
Fast delivery, genuine products and great price.
”
- Michele Scaglione
“
Really prompt dispatch and delivery of free sample. This was a whole tile, not just a cut piece - which is super helpful. Unfortunately, the tile doesn't match the others I'm trying to match to, but would definitely use them again.
”
- Anonymous
“
Good website, easy to order and very fast shipment. Items arrived in good order and delivery person was polite and friendly. Will definitely use again.
”
- Lorraine Flynn
“
Brilliant delivery driver
”
- Nicholas
“
The first package was supposedly delivered by DPD but not delivered with care and then stolen. Customer services then arranged quickly for a replacement package. Unfortunately, one of which had a leak in but the customer services at the Tile Experience said they would not replace or refund it because it was beyond 14 days. Disappointing because I am not on site to be able to keep on top of such details.
”
- Tristan
“
Item out of stock. Wasted time and petrol going to collect something that wasn't there.
Now trying to get my refund 4 days later and counting..
”
- CHERRY-ANNE Mccaskie
“
Bad Experience, cancelled order as wasnt delivered on time. Tile Experience still sent the order even though i had purchased from elsewhere. Promised collection, several conversations via telephone (which is also a nightmare to get anyone to answer the phone) basically fobbing me off! Still awaiting REFUND over a month later!!!!!!!!!
”
- David Wombwell
“
Great price, great service and couldnt fault anything. I will be using again
”
- Simon Coxshall
“
Excellent service from start to finish. They could not have been more helpful.
”
- Lee
“
Fantastic service and tiles are of a good quality and great value for money!
”
- Anonymous