Tile Experience have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Great price fast delivery. Will be back.
”
- Mike Birmingham
“
Great price, great service and couldnt fault anything. I will be using again
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- Simon Coxshall
“
After searching around, Tile Experience offered the best price, taking delivery into account.
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- Anonymous
“
Excellent communication and quick delivery.
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- Jane
“
Great price fast delivery. Will be back.
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- Mike Birmingham
“
Provided excellent advice and delivery was within 24hours
”
- Joanne
“
The first package was supposedly delivered by DPD but not delivered with care and then stolen. Customer services then arranged quickly for a replacement package. Unfortunately, one of which had a leak in but the customer services at the Tile Experience said they would not replace or refund it because it was beyond 14 days. Disappointing because I am not on site to be able to keep on top of such details.
”
- Tristan
“
Item out of stock. Wasted time and petrol going to collect something that wasn't there.
Now trying to get my refund 4 days later and counting..
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- CHERRY-ANNE Mccaskie
“
Bad Experience, cancelled order as wasnt delivered on time. Tile Experience still sent the order even though i had purchased from elsewhere. Promised collection, several conversations via telephone (which is also a nightmare to get anyone to answer the phone) basically fobbing me off! Still awaiting REFUND over a month later!!!!!!!!!
”
- David Wombwell
“
Great product, excellent service and communication throughout. Tile Experience use a reputable and professional carrier. Promises made were fulfilled and actually exceeded. Couldnt ask for more.
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- Andrew
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Good service delivered quickly
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- Miranda
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Great customer service
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- Anonymous