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Tile Experience Reviews

4.8 Rating 2,408 Reviews
B
Happiness Grade
Read Tile Experience Reviews
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Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane
, ,, , 108 Beddington Lane
, ,

Tile Experience have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

95.65%
Industry Average
Great price, fast and professional service.
- Andrew
Was so happy to find matching tiles after 25 years , perfect excellent price and very prompt delivery , extremely happy with purchase and would recommend
- Karen
Excellent service, great product and price. Communication first class.
- Tony
A-

Delivery - Fast

87.13%
Industry Average
Was so happy to find matching tiles after 25 years , perfect excellent price and very prompt delivery , extremely happy with purchase and would recommend
- Karen
Faat delivery, great comms. Thanks very much!
- Anonymous
Great service and very speedy delivery! Would recommend 👍
- Julie
E

Refunds - Difficult

40.00%
Industry Average
The first package was supposedly delivered by DPD but not delivered with care and then stolen. Customer services then arranged quickly for a replacement package. Unfortunately, one of which had a leak in but the customer services at the Tile Experience said they would not replace or refund it because it was beyond 14 days. Disappointing because I am not on site to be able to keep on top of such details.
- Tristan
Item out of stock. Wasted time and petrol going to collect something that wasn't there. Now trying to get my refund 4 days later and counting..
- CHERRY-ANNE Mccaskie
Bad Experience, cancelled order as wasnt delivered on time. Tile Experience still sent the order even though i had purchased from elsewhere. Promised collection, several conversations via telephone (which is also a nightmare to get anyone to answer the phone) basically fobbing me off! Still awaiting REFUND over a month later!!!!!!!!!
- David Wombwell
96.49%
Industry Average
Great price, fast and professional service.
- Andrew
Great service and very speedy delivery! Would recommend 👍
- Julie
Ordered item online but wrong product sent, took it back to local depot and they actioned full refund same day, great customer service
- Fiona