Tile Experience have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Great price, fast and professional service.
”
- Andrew
“
Was so happy to find matching tiles after 25 years , perfect excellent price and very prompt delivery , extremely happy with purchase and would recommend
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- Karen
“
Excellent service, great product and price.
Communication first class.
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- Tony
“
Was so happy to find matching tiles after 25 years , perfect excellent price and very prompt delivery , extremely happy with purchase and would recommend
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- Karen
“
Faat delivery, great comms. Thanks very much!
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- Anonymous
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Great service and very speedy delivery! Would recommend 👍
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- Julie
“
The first package was supposedly delivered by DPD but not delivered with care and then stolen. Customer services then arranged quickly for a replacement package. Unfortunately, one of which had a leak in but the customer services at the Tile Experience said they would not replace or refund it because it was beyond 14 days. Disappointing because I am not on site to be able to keep on top of such details.
”
- Tristan
“
Item out of stock. Wasted time and petrol going to collect something that wasn't there.
Now trying to get my refund 4 days later and counting..
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- CHERRY-ANNE Mccaskie
“
Bad Experience, cancelled order as wasnt delivered on time. Tile Experience still sent the order even though i had purchased from elsewhere. Promised collection, several conversations via telephone (which is also a nightmare to get anyone to answer the phone) basically fobbing me off! Still awaiting REFUND over a month later!!!!!!!!!
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- David Wombwell
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Great price, fast and professional service.
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- Andrew
“
Great service and very speedy delivery! Would recommend 👍
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- Julie
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Ordered item online but wrong product sent, took it back to local depot and they actioned full refund same day, great customer service
”
- Fiona