Tile Experience have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Easy to use website, had exactly what I needed at very good price.
”
- Steven
“
Great price, fast and professional service.
”
- Andrew
“
Was so happy to find matching tiles after 25 years , perfect excellent price and very prompt delivery , extremely happy with purchase and would recommend
”
- Karen
“
Everything was fine apart from there was no discussion on delivery date so the materials were left outside for a long period. Luckily it didn't rain. Next time I'd want to choose the final delivery date
”
- Michael Meehan
“
Great service and fast delivery.
”
- Susan
“
Very nice tiles .fast delivery
”
- Darius Dautartas
“
The first package was supposedly delivered by DPD but not delivered with care and then stolen. Customer services then arranged quickly for a replacement package. Unfortunately, one of which had a leak in but the customer services at the Tile Experience said they would not replace or refund it because it was beyond 14 days. Disappointing because I am not on site to be able to keep on top of such details.
”
- Tristan
“
Item out of stock. Wasted time and petrol going to collect something that wasn't there.
Now trying to get my refund 4 days later and counting..
”
- CHERRY-ANNE Mccaskie
“
Bad Experience, cancelled order as wasnt delivered on time. Tile Experience still sent the order even though i had purchased from elsewhere. Promised collection, several conversations via telephone (which is also a nightmare to get anyone to answer the phone) basically fobbing me off! Still awaiting REFUND over a month later!!!!!!!!!
”
- David Wombwell
“
Great service, very helpful on the phone, website was easy to use and tiles arrived the following day in perfect condition.
”
- Paul
“
Great service and fast delivery.
”
- Susan
“
I really struggled to find the right tiles for my downstairs toilet, but Tile Experience was the first company I found that not only sent me samples for free, but also delivered them really quickly.
Thanks to the samples, I now know exactly which tiles I want to go for and will definitely be ordering them as soon as my builder confirms the date for starting the work.
Great service so far and I would definitely recommend Tile Experience!
”
- Aga
